- Montgomery Street, San Francisco, CA 94105
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Talented LATG bringing 15+ years of experience supporting needs of laboratory animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills.
- Mouse, rat and other species expertise
- Health inspections
- Injection administration
- Program leadership
- Diagnostic testing
- Medical chart documentation
- Safety and compliance
- Oral and topical medication administration
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- Urine sample collection and urinalysis
- Veterinary office administration
- Customer service skills
- Team leadership
- Medicine administration
- Client needs assessments
- Medication dispensing and immunizations
- Patient scheduling
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Animal Caretaker, 06/2018 - Current
Department Of Agriculture – Lakewood, CO,
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
- Maintained clean and organized boarding areas to promote animal well-being.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Cleaned and sanitized animal areas, including managing laundry and collecting waste.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Administered vaccines and dewormer medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Restrained animals safely during exams and procedures.
Customer Service, 07/2016 - 11/2016
Jason's Deli – Norman, OK, - Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Verified that all customers received receipts for their purchases.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Answered customer telephone calls promptly and in an appropriate manner.
Animal Health Technician II, 11/2001 - 06/2016
University Of California San Diego – City, STATE, - Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
- Examined animals to determine the nature of disease and injuries.
- Completed routine examinations, as well as surgical and dental procedures on various animal breeds.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Cared for a wide range of animals, including rodents and exotic birds.
- Cared for animals pre-surgery, including administering anesthetics.
- Euthanized sick and injured animals when appropriate.
- Weighed and examined animals and recorded information in files.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Positioned animals for diagnostic imaging such as x-rays.
- Implanted subcutaneous identification microchips into animals.
- Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
- Removed partially exposed foreign objects from skin and feet.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during medical and surgical procedures.
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
Customer Service/Receiving, 05/1998 - 10/2000
Walmart – City, STATE, - Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Prepared sales slips and sales contracts.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Operated a cash register for cash, check and credit card transactions with 98% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
Associate of Science: Animal Health Technology, Expected in 1996
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San Diego Mesa College - San Diego, CA
GPA:
- Meticulous Customer Service Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Customer Service and Time Management
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