Talented LATG bringing 15+ years of experience supporting needs of laboratory animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills.
Skills
Mouse, rat and other species expertise
Health inspections
Injection administration
Program leadership
Diagnostic testing
Medical chart documentation
Safety and compliance
Oral and topical medication administration
Urine sample collection and urinalysis
Veterinary office administration
Customer service skills
Team leadership
Medicine administration
Client needs assessments
Medication dispensing and immunizations
Patient scheduling
Work History
Animal Caretaker, 06/2018 - Current Department Of Agriculture – Lakewood, CO,
Kept animals clean and free of contaminants to promote optimal health.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
Maintained clean and organized boarding areas to promote animal well-being.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Cleaned and sanitized animal areas, including managing laundry and collecting waste.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Followed all pet care instructions, including dietary needs and medication regimens.
Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Administered vaccines and dewormer medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Restrained animals safely during exams and procedures.
Customer Service, 07/2016 - 11/2016 Jason's Deli – Norman, OK,
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Verified that all customers received receipts for their purchases.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Answered customer telephone calls promptly and in an appropriate manner.
Animal Health Technician II, 11/2001 - 06/2016 University Of California San Diego – City, STATE,
Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
Examined animals to determine the nature of disease and injuries.
Completed routine examinations, as well as surgical and dental procedures on various animal breeds.
Educated animal owners regarding feeding, general care, medical conditions and treatment options.
Cared for a wide range of animals, including rodents and exotic birds.
Cared for animals pre-surgery, including administering anesthetics.
Euthanized sick and injured animals when appropriate.
Weighed and examined animals and recorded information in files.
Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Positioned animals for diagnostic imaging such as x-rays.
Implanted subcutaneous identification microchips into animals.
Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
Removed partially exposed foreign objects from skin and feet.
Administer medications, vaccines, and treatments as instructed by veterinarian.
Collected and prepared specimens and samples for outside laboratory analysis.
Assisted veterinarian during medical and surgical procedures.
Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
Customer Service/Receiving, 05/1998 - 10/2000 Walmart – City, STATE,
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Determined customer needs by asking relevant questions and listening actively to the responses.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Operated a cash register for cash, check and credit card transactions with 98% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Education
Associate of Science: Animal Health Technology, Expected in 1996 - San Diego Mesa College - San Diego, CA GPA:
Certifications
Meticulous Customer Service Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Customer Service and Time Management
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