•Leadership support and single point of contact for Latin America and US Public Sector service renewals. Responsible for Contract Account Assignment, Quarterly List load process and ongoing Engagement and Support of Sales Segment.
•Represent Operations team and work directly with the Field Segment Operations and cross-functional team - Finance (Controllers) leads, to educate the field about impact of contract management on their renewals transactions and reporting, identify analytical requirements and manage contracts within the Operation's 360 IB (Install Base) tool.
•Additional engagement with Client Service Managers (CSM), vCSM (Virtual Client Service Manager), Service Account Managers, Controllers and Financial Analysts
•Interpret report using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently.
•Provide advance schedule to theatre leaders and communicate the process for quarterly validation and list load preparation - work with CA Commerce as needed to deliver field messaging
•Review segment business rules as needed; minimum of once a quarter
•Monthly review of territory change requests with segment operations and finance
•Weekly review of territory change requests during the list load validation period
•Daily, weekly (as needed) engagement with Segment Operations leads, Finance and Field Management to support the service renewals process
•Work with finance to produce quarterly territory change reports
•Partner with Field Operations team to define SOM tool requirements to measure Renewal Validation activity
•Support End to End (E2E) opportunity process, including publishing SOM renewals to be forecasted within SFDC forecast module
•Serve as the Go-To contact for segments (Operations leads, CSMs, Field management) around renewal opportunity management questions
•Address issues related to multiple “scrub” processes so field can use a single process to validate renewal data for both ISSO and forecasting.
•Transact and root-cause all system related issues in order to help automate front-end tools and provide actionable solutions.
•Report daily revenue shipments, identify revenue risk as appropriate for the Sales Operations team.
•Manage all Sales Orders inside Data Domain order management system to reflect customer's committed delivery dates and develop corrective action plans for unacceptable delivery trends.
•Measure and report performance of the Return Material Authorization (RMA) process.
•Measure and report weekly Dead on Arrival (DOA) credit issuance from Original Design Manufacturer (ODM) to corporate goals.
•Manage and measure the performance of ODM's shipments in compliance to the delivery to
Customer Request Date (CRD).
•Manage and report the delivery cycle time (receipt of order until shipment) of all orders delivered by ODM.
•Generate ODM's capacity profile by process/products and publish it quarterly.
360 IB (Insstall Base) tool, Cisco ready tool, Salesforce.com, Oracle PL/SQL, Oracle Universal Customer Master, Advance level - MS Office tools, MS Excel, MS Power point, MS Share Point and MS Access.
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