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Analyst Business Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Focus
Result oriented analyst with 12 years of work experience including 6 years as Analyst - Business in Service Sales Operations, 5 years of software support & Master Data Management.
Summary of Skills
  • Strategic business analyst
  • Data mining
  • Process development
  • Conflict resolution
  • Project management
  • Creative problem solving
  • Customer needs assessment
  • Customer Satisfaction
  • Multi-task Management
  • Reporting
Education
University of Madras Chennai, Tamil Nadu Expected in 1992 Master of Arts : Business and Managerial Economics - GPA :
Accomplishments

Reporting

  • Implemented processes that utilized cross-team reports for identifying renewals and customer attribute reporting.Sales and Marketing

Client Interface

  • Product Support - Successful account retention of 98% through excellent customer support.
  • Efficiently organized and flawlessly executed customer events of over 700 participants in 3 states on schedule and within budget
  • Understand the engineering goals and objectives of clients and provide customized services that enabled CAE software enablement.

Project Management

  • Liaison between sales operations and marketing for Ansoft (ANSYS CAE) product suite
  • Rely on extensive experience and judgment to plan and accomplish goals with wide degree of latitude and creativity

Data Verification

  • Cross-check data across multiple reports for correct entry, mathematical accuracy and precise logic coding.
  • Customer Master Data Management – Ensure accuracy, completeness and consistency of sales data to enable sales account manager to forecast sales. Run validation and data integrity checks.
Professional Experience
Presidio, Inc. - Analyst - Business
Lincoln, NE, 09/2008 - 06/2015

•Leadership support and single point of contact for Latin America and US Public Sector service renewals. Responsible for Contract Account Assignment, Quarterly List load process and ongoing Engagement and Support of Sales Segment.

•Represent Operations team and work directly with the Field Segment Operations and cross-functional team - Finance (Controllers) leads, to educate the field about impact of contract management on their renewals transactions and reporting, identify analytical requirements and manage contracts within the Operation's 360 IB (Install Base) tool.

•Additional engagement with Client Service Managers (CSM), vCSM (Virtual Client Service Manager), Service Account Managers, Controllers and Financial Analysts

•Interpret report using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently.

•Provide advance schedule to theatre leaders and communicate the process for quarterly validation and list load preparation - work with CA Commerce as needed to deliver field messaging

•Review segment business rules as needed; minimum of once a quarter

•Monthly review of territory change requests with segment operations and finance

•Weekly review of territory change requests during the list load validation period

•Daily, weekly (as needed) engagement with Segment Operations leads, Finance and Field Management to support the service renewals process

•Work with finance to produce quarterly territory change reports

•Partner with Field Operations team to define SOM tool requirements to measure Renewal Validation activity

•Support End to End (E2E) opportunity process, including publishing SOM renewals to be forecasted within SFDC forecast module

•Serve as the Go-To contact for segments (Operations leads, CSMs, Field management) around renewal opportunity management questions

•Address issues related to multiple “scrub” processes so field can use a single process to validate renewal data for both ISSO and forecasting.

•Transact and root-cause all system related issues in order to help automate front-end tools and provide actionable solutions.

Keurig Dr Pepper - Supply Chain Analyst
Richmond, IN, 01/2008 - 08/2008

•Report daily revenue shipments, identify revenue risk as appropriate for the Sales Operations team.

•Manage all Sales Orders inside Data Domain order management system to reflect customer's committed delivery dates and develop corrective action plans for unacceptable delivery trends.

•Measure and report performance of the Return Material Authorization (RMA) process.

•Measure and report weekly Dead on Arrival (DOA) credit issuance from Original Design Manufacturer (ODM) to corporate goals.

•Manage and measure the performance of ODM’s shipments in compliance to the delivery to

Customer Request Date (CRD).

•Manage and report the delivery cycle time (receipt of order until shipment) of all orders delivered by ODM.

•Generate ODM’s capacity profile by process/products and publish it quarterly.

Evolve Vacation Rental - Sales Order Administrator
Denver, CO, 04/2004 - 01/2008
  • Interaction between sales and marketing ….process marketing requirements
  • Improved productivity and increased focus on customer service and expansion plans by eliminating manual order processing through implementation of proprietary automated system
  • Managed license administration for over 600 companies’ including major corporate accounts like Google, Intel, IBM, CISCO, NVIDIA, Broadcom and Agilent ( on an average of $2 million revenue recognition per quarter)
  • Restructured registration process for product training that ensured 100% customer attendance
  • Distributed key account sales reports by branch to account managers and senior staff and reviewed sales goals with territory managers via telephone conferences.
Hitachi GST - SAP Administrator - Procurement
City, STATE, 2004 - 04/2004
  • Supplier enablement analyst for a new procurement system implementation
  • Verify and validate master data entry between SAP and SCM system.
  • Interface with multiple databases and data warehouses to generate reports using Brio and Business Object.
Skills

360 IB (Insstall Base) tool, Cisco ready tool, Salesforce.com, Oracle PL/SQL, Oracle Universal Customer Master, Advance level - MS Office tools, MS Excel, MS Power point, MS Share Point and MS Access.

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Resume Overview

School Attended
  • University of Madras
Job Titles Held:
  • Analyst - Business
  • Supply Chain Analyst
  • Sales Order Administrator
  • SAP Administrator - Procurement
Degrees
  • Master of Arts