Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Creative and enthusiastic recent student with a strong desire to become a cosmetologist. Looking to gain experience working in salon, to learn as many aspects of the trade as possible. With a deep love for working and serving others, I ultimately want to open my own salon one day.
Skills
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Work History
05/2020 to Current
Amazon Delivery Driver Gemini Logistics – Buda, TX,
- Updated routes based on weather and road conditions in real time to decrease delivery times.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Followed all company policies and procedures during shift.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
02/2020 to 04/2020
Barista Whole Foods – Oxnard, CA,
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every thirty minutes to one hour
- Created original artwork for specials board display daily
- Made and served copious café beverages per day with speed, quality and consistency
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Developed and demonstrated skillful and creative latte art to engage customers
- Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations
- Created over 360 drinks in average shifts with consistently positive customer satisfaction scores
07/2019 to 12/2019
Barista Shift Lead American Dining Creations – Columbia, MO,
- Oversaw day to day activities of 12 employees in cafe establishment, fostering inspiring atmosphere to optimize employee experiences.
- Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Monitored food preparation, production and plating for quality control.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Taught proper procedures and strategies for success to new employees.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
06/2017 to 05/2019
Barista Whole Foods – Playa Vista, CA,
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Equally maintained core values of speed, quality, and customer service
- Promoted events occurring within via communication established with every customer
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Served individually made coffee drinks to over 300 customers daily
- Cultivated ability to recall customers' names and address each by name, building relationships and customer loyalties
- Constantly increased personal knowledge of coffee styles and varieties
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Maintained regular and consistent attendance and punctuality
Education
Expected in 05/2020
Bachelors: Secondary Education English
Arizona State University - Tempe,
Arizona State University - Tempe,
- Professional development internships completed in Middle and High School such as:
- Arizona State Preparatory Academy Middle School: Language Arts: 7th and 8th grade.
- Campo Verde High School: A.P. Literature: 11th and 12th grade
- Mesquite High School: English: 9th grade, 9th grade honors, and 12th grade
- Received Kenaitze Indian Tribal Scholarship
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School Attended
- Arizona State University
Job Titles Held:
- Amazon Delivery Driver
- Barista
- Barista Shift Lead
- Barista
Degrees
- Bachelors
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