Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Creative and enthusiastic recent student with a strong desire to become a cosmetologist. Looking to gain experience working in salon, to learn as many aspects of the trade as possible. With a deep love for working and serving others, I ultimately want to open my own salon one day.

  • Exceptional customer service
  • Food preparation and safety
  • Coffee machinery
  • Hospitality service expertise
  • Friendly and outgoing
  • Documentation proficiency
  • Behavioral modeling
  • Child development
  • Modern teaching methods
  • Literature analysis
  • Information confidentiality
  • Focused on consistent, quality care
  • File management
  • Supervision
  • Team building
  • Conflict resolution
Work History
05/2020 to Current
Amazon Delivery Driver Gemini Logistics Buda, TX,
  • Updated routes based on weather and road conditions in real time to decrease delivery times.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Followed all company policies and procedures during shift.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
02/2020 to 04/2020
Barista Whole Foods Oxnard, CA,
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every thirty minutes to one hour
  • Created original artwork for specials board display daily
  • Made and served copious café beverages per day with speed, quality and consistency
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Developed and demonstrated skillful and creative latte art to engage customers
  • Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations
  • Created over 360 drinks in average shifts with consistently positive customer satisfaction scores
07/2019 to 12/2019
Barista Shift Lead American Dining Creations Columbia, MO,
  • Oversaw day to day activities of 12 employees in cafe establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Monitored food preparation, production and plating for quality control.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Taught proper procedures and strategies for success to new employees.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
06/2017 to 05/2019
Barista Whole Foods Playa Vista, CA,
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Equally maintained core values of speed, quality, and customer service
  • Promoted events occurring within via communication established with every customer
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Served individually made coffee drinks to over 300 customers daily
  • Cultivated ability to recall customers' names and address each by name, building relationships and customer loyalties
  • Constantly increased personal knowledge of coffee styles and varieties
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Maintained regular and consistent attendance and punctuality
Expected in 05/2020
Bachelors: Secondary Education English
Arizona State University - Tempe,
  • Professional development internships completed in Middle and High School such as:
  • Arizona State Preparatory Academy Middle School: Language Arts: 7th and 8th grade.
  • Campo Verde High School: A.P. Literature: 11th and 12th grade
  • Mesquite High School: English: 9th grade, 9th grade honors, and 12th grade
  • Received Kenaitze Indian Tribal Scholarship

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