SEARCH

Alternate for Workforce Planning Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
ALTERNATE FOR WORKFORCE PLANNING
Professional Overview
Detail-oriented student with strong technical skills and the ability to learn concepts quickly. I'm seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth.
Core Qualifications
  • Strong communication, interaction and relationship-building skills acquired through experience as a customer-service representative, and through volunteer work, and coaching activities
  • College graduate with solid academic skills and considerable experience planning and implementing programs and projects
  • Excellent verbal and written communication skills
  • Have frequently given presentations to large audiences
  • Computer literate, critical thinker, and a team player
  •  Proficiently work with Microsoft Office Applications (Outlook, Excel, and Word)
  • Experienced working with Aspect ewFM and eResource Planner, familiarity with Kronos payroll system, and PXB Switchboard
Accomplishments
 St. Petersburg College has identified me as one of the top 15% of my class based on my academic achievements. I'm a Magna Cum Laude honors graduate.
Education
Associate of Applied Science : Science / Human Service-Substance Abuse, 2014ST. Petersburg College － Clearwater, FL, PinellasScience / Human Service-Substance Abuse
Bachelor of Science : Health Services Adminstration, 2017St. Petersburg College － Clearwater, FL, Pinellas
Experience
Alternate for Workforce Planning
August 2013 to May 2014Home Shopping Network － St. Petersburg, FL
  •  Performed administrative data entry task, reviewed, researched, and determined the results of time management for individuals in regards to compliance
  • Exported and saved reports through excel
  • Provided change and/or corrections for schedule changes
  • Worked with minimum supervision and maintain confidentiality throughout each process
  • Executed switch board duties by answering phones and transferring calls
Customer Service Hybrid Representative
February 2012 to CurrentHome Shopping Network － St. Petersburg, FL
  • Work 40 hours a week while in college, and maintained a 3.8 G.P.A
  • Provide exceptional customer service and assist with hsn.com support functions for inbound calls
  • Demonstrate sincerity and passion to provide excellence in customer care while maintaining focus to make confident decisions that generate effective resolutions
  • Place sales orders and suggest upsells
  • Troubleshoot issues customers are experiencing in self-service on hsn.com
  • Meet key performance indicators as a part of job duty assigned
  • Perform CS2 functions
  • Apply personal ambition to achieve goals and objectives
  • Generate confident choices and take purposeful and relevant action using available tools and resources
  • Assist with peer coaching for support of hsn.com
Authorization Support Management Representative
June 2011 to December 2011TMS Management Group － Clearwater, FL
  • Provided support for Medicaid and Medicare recipients by reserving transportation services for medical appointments
  • Arranged and overseen that proper procedures were completed for recipients who needed approval to travel over mileage for medical appointments using transportation services
  • Completed and emailed authorizations to the appropriate covered services to authorize trips for members
Assistant Manager/ Sandwich Artist
April 2008 to June 2009Subway － Palm Harbor, FL
  • Conducted preliminary food preparation
  • Prepared and cooked menu items
  • Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures
  • Responsible for receiving and properly storing supply shipments
  • Deposited money for the store as needed Opened and closed the store Maintained product inventory daily.
Fellowships and Awards
  • St. Petersburg College has identified me as one of the top 15% of  my class based on your academic achievements
  • Magna Cum Laude honors graduate
  • Dev Fd WOW Ballanger Scholarship recipient
  • Women on the Way JSL Scholarship recipient
  • SPC Dev Fd David and June Cox Scholarship recipient
Memberships/Scholarly Societies
Vice president of Positive Directions Association in which is affiliated with the Women on the Way Club
Interests
In 2013, I assisted Habitat for Humanity with building a house for a single mother with two kids. I also volunteered at Goodwill Adult Training Center in 2012. I participated by working within the facility with Adults with disabilities. I helped by distributing through donations that would promote sales for the Goodwill Thrift Store.
Red Tent Women Initiatives is an organization that I assisted with my services. I was a mentor and research assistant. I helped by creating documents; sending emails; navigating and searching the internet for information that's imperative for the outreach services in which was provided to the participants. I also submitted documents on behalf of participants for services; and I continuously maintain a professional and compassionate demeanor while mentoring to the women of the program.
Skills
Administrative, coaching, com, customer service, customer care, data entry, focus, inventory, excel, money, receiving, research, sales, supervision, switchboard, answering phones, time management, transportation, and troubleshooting.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Home Shopping Network
  • TMS Management Group
  • Subway

School Attended

  • ST. Petersburg College
  • St. Petersburg College

Job Titles Held:

  • Alternate for Workforce Planning
  • Customer Service Hybrid Representative
  • Authorization Support Management Representative
  • Assistant Manager/ Sandwich Artist

Degrees

  • Associate of Applied Science : Science / Human Service-Substance Abuse , 2014
    Bachelor of Science : Health Services Adminstration , 2017

Similar Resumes

View All
Workforce-Planning-Coordinator-resume-sample

Workforce Planning Coordinator

ICC Sydney

Plumpton, NSW