Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven and compassionate healthcare professional with 8 years hands-on experience in fast-paced doctor and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Education and Training
Expected in February 2012
Masters of Business Administration: Business
University of Phoenix - Miami, FL

3.55 GPA

Coursework in Human Resources

Expected in 2010
Bachelor of Health Administration : Healthcare Management
University of Phoenix - Miami, Florida

Coursework in Health Services

Coursework in Health Service Policy and Analysis

Coursework in Public Health

Expected in 2000
Associate Degree: Medical Assistant
City College - Miami, FL
Work History
05/2012 to
Allied Health Care Assistant/ Instructor
Miller-Motte College Jacksonville, NC
05/2012 to
Allied Health Care Assistant/ Instructor J.D. Byrider Longview, TX,

Allied Healthcare Instructor with extensive experience in the medical industry.

-Networked in the medical community to arrange for externships for students.

-Trained students in CPR and First Aid coursework so they also obtained those important certifications


-A&P I

-Healthcare Standards



-Medical Terminology

- Healthcare Clinical


-Healthcare Procedure

-Medical Orientation

-Law and Ethics


-Office System

-Medical Insurance

-Medical Computer Application



2013 to 2014
Business management Program Director Miller-Motte College City, STATE,

-Promotes and Maintains a Positive Learning Environment

-Maintains a thorough knowledge and understanding of all policies, and adheres to and upholds their implementation and enforcement.

-Maintained a safe learning environment for all students, faculty, and staff.

-Safeguards materials, records, and equipment.

-Participated in campus-wide initiatives in support of recruitment, retention, graduation, and other institutional effectiveness goals on an individual and team basis.

-Served on standing committees as appointed.

-Completes an annual self-evaluation and participates in the performance appraisal process.

-Abides by all Federal, state, and accreditation/compliance rules and regulations.

-Serves as a professional role model to students.

-Inspires student confidence in school, faculty, and self.

-Adhered to the Employee Handbook, Faculty Guide, Catalog, and other school policy and procedure and any amendments thereto. -

-Demonstrates commitment to interdepartmental cooperation.

-Interacts with students and fellow employees in a courteous, professional, and positive manner.

-Treats students with fairness, impartiality, and objectivity.

-Maintained accurate, up-to-date records of student progress, performance, and attendance, using the tools and technology provided by the institution, as required by school policy and procedure.

-Maintained appropriate confidentiality when working with students, records, and administrative staff.

2002 to 2012
General manager Johnny Rockets City, STATE,

-Carefully selected, developed and retained qualified staff, as well as trained 20-40 new staff annually.

-Created annual goals, objectives and budget and made recommendations to reduce costs.

-Expertly planned, coordinated, organized and directed all operations of the agency.

-Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

-Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

-Jumped in to fill gaps for on call rotation when necessary.

-Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

2000 to 2004
Medical Assistant/ Assistant Office Manager Hernan Diaz Bolanos City, STATE,

-Providing education, treatments, venipuncture and wound care.

-Took and recorded patients' temperature, pulse and blood pressure.

-Utilized strong assessment skills to determine necessary patient care.

-Worked as part of team to ensure proper care of body mechanics and safety of patient.

-Often commended for maintaining the safety, respect and dignity of Patients.

-Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.

-Cleaned and sterilized instruments and disposed of contaminated supplies.

-Organized, updated and maintained over 200 patient charts.

-Tested glucose and administered injections.

-Skillfully performed suture removals for patients of all ages.

-Maintained patient charts and confidential files.

-Supervised other practitioners and employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations.

-Actively participated in unit-based Quality Assurance Program.

-Sound, ethical and independent decision-making ability consistent with medical protocols.

-Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

-Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

-Provided necessary health education training for patients.

Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development

Healthcare: MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: enthusiastic people person, advanced problem-solving, great organizational skills

  • Microsoft Excel, Powerpoint, Word, Medtrack, MS Office
  • Desktop Publishing Software: Photoshop, Illustrator, HTML,
  • Knowledge of capitation, Fee for service
  • CPT/HCPCS, Diagnosis Coding

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • City College

Job Titles Held:

  • Allied Health Care Assistant/ Instructor


  • Masters of Business Administration
  • Bachelor of Health Administration
  • Associate Degree

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