Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Accustomed to working with physically challenged, bed ridden and memory impaired patients. Exceptionally talented at providing comfort, care and compassion to every patient and the duties performed.
Skills
Calendar Management
Process Monitoring
Self-motivated
Problem Solving
Daily Living Assistance
Verbal and Written Communication
Information Processing
Microsoft Office
Google Drive
Medications Familiarity
Staff Training
Service-Oriented
Clean Driving History
Multitasking and Prioritization
Honest Problem-Solving Skills
Problem-Solving
Education and Training
Westside High SchoolHouston, TXExpected in 05/2009 – –High School Diploma: - GPA:
Houston Community CollegeHouston, TXExpected in – –:American Sign Language - GPA:
Experience
Inspiration Field - Aide, Autistic Kids La Junta, CO, 11/2021 - Current
Provided clients with emotional support and companionship.
Assisted residents in preparing for activities and social programs.
Observed and reported unusual symptoms and changes to charge nurse.
Documented activities and recorded information in EMR system.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Offered daily living support such as grooming and mobility assistance.
Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Maintained daily living standards by assisting clients with personal hygiene needs.
Ascena Retail Group - Crew Member Middleton, WI, 07/2021 - 11/2021
Presented orders to guests within anticipated service times.
Interacted pleasantly with guests to deliver quality customer service.
Drove team success by quickly completing assigned tasks.
Explained current promotional information and items to patrons.
Took orders from patrons and input selections into store computer system.
Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Assisted patrons in making menu selections.
Packed fast food products in approved containers, cups and bags.
Stocked shelves and cases with new or transferred items.
Scrubbed equipment, tables and encounters to meet cleanliness standards.
Poured hot beverages and filled soft drink cups to deliver to waiting guests.
Reviewed orders against receipts so guests received requested items.
Made sure guests were satisfied with meals, taking swift action to correct problems.
Interacted effectively with fellow employees to stage food trays for distribution to customers.
Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
Conversed with customers to build rapport, answer questions and defuse complaints,
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
Served drinks and prepared specialty beverages.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Portioned and packaged take-out foods for customers.
Adopted increased sanitizing protocols and social distancing requirements to promote safety.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Tailored orders to address customer allergies and gluten concerns.
Processed payments on cash register and counted back bills and change to patrons.
Corrected unacceptable work or materials to prevent problems and keep operations on target.
Assembled and served meals according to specific guest requirements.
Assisted assistant manager by coaching and training new employees.
Directed patrons to restrooms and other amenities within facility.
Served food, beverages and desserts to customers according to exact specifications.
Answered questions about menus, giving guests list of items included in dishes when asked.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained safe food handling practices to prevent germ spread.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Cricket Wireless - Sales Associate City, STATE, -
Engaged customers in friendly, professional dialogue to determine needs.
Answered product questions with up-to-date knowledge of sales and promotions.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Collected payments and provided accurate change.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Worked with fellow sales team members to achieve group targets.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application or usage.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained relationships with peers and upper management to drive team success.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Developed trusting relationships with customers by making personal connections.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Listened to customer needs to identify and recommend best products and services.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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