Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Also Customer-oriented product owner with 10 years of experience focused on increasing productivity, minimizing risk of deliverable. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering guidance and helping with solutions.

  • Mobile app Product
  • Pharmacy Business
  • Photo order management
  • Ship to store operations
  • Order Management system
  • Promotions and stacking
  • Cart and Checkout flow
  • Pricing
  • Point of sale(POS)
  • Payment gateway Systems
Agile Product Owner, 07/2016 - Current
Fidelity National Information Services Blue Bell, PA,
  • Design the product strategy that will align to fulfill the business needs and over all customer experience across the Walgreens Mobile app for both platforms of IOS and Android.
  • Worked on the redesigning the entire Walgreens App, that actually accounted for designing and defining the product strategy and product goals, with user experience redefined that focused on providing the information that is just needed to customer and defining the flows that would get customer to there needs on quick basis.
  • As part of the redesign the goal was also to make sure that performance of the app was improved
  • Redefining the pharmacy flow, where the concept of order has been introduced that would help walgreens operations to streamline with the other competitors.This helped in cutting the costs by integrating the Store systems, Pharmacy fulfillment centers and digital online platforms.
  • Integrating the new payment systems that include allowing more payment methods to be introduced on the Walgreens App/Website platform , more card types can be used for completing the payment via online systems.This increased the digital transaction and digital foot print across the pharmacy business.Providing an option to customers to prepay for their medications that are ready for pickup, so that they can just scan the QR code and pick up their medications instead of waiting in line.
  • Bringing up more features to customers, that will drive the traffic and increase downloads.Some features like, Pill remainder, manage family medications and their prescriptions, submitting for additional refills before refills become 0.
  • Instrumental in building up the strategy, for building the Find care health platform that will give walgreens an edge for being a health care service provider and that can help walgreens establish to be a healthcares care hub that can help customer find a service and get the health concern addressed and have the pharmacy fulfill the medications.
  • Building a platform to integrate with various insurance providers and partnering with providers to give price transparency for the customers for the medications.
  • Successfully completed partnering with the various local and national health providers, like labcorp, advent health clinic ...,.
  • Streamlined Retail Cart and checkout process in walgreens by adding new yet small features, like save for later,pricing display enhancements and order summary changes,promotions information visibility,which contributed to increase the CSAT score for Walgreens from 73 to 82 .
  • Defining the process and responsible for end to end Implementation of Ship to store process across the Walgreens online systems and 9700 stores and played a major role for making the programme successful, by continuous support and troubleshooting,where the we got 1million packages mark reached with in year of implementation.
  • Enabling the Contact lens items for STS and integrating the product catalogue with SGSIS system and enable customer to use FSA card for CL items.
  • Integrating with fraud management systems and collecting requirements for the same.
  • Responsible in collaborating with business and operation partners to streamline the Walgreens store processes for handling the packages that are delivered to walgreens store for customers to pickup and handling the Returns and refunds process.
  • Responsible in collaborating , coordinating with Apple implementation process and walgreens implementation team,fully responsible for implementing Apple pay on walgreens website by adhering to apple standards.
  • Responsible for implementing masterpass and visa checkout across walgreens website and responsible for getting revenue to walgreens by implementing masterpass promotions.
  • Responsible for major changes to Pricing engine for walgreens and successfully addressed the current abuse problems across wagreens retail chain.
  • Responsible for major revamp in promotions setup process and stacking process ,promotions applying of the same to customers on cart page,that saved walgreens from losing money.
  • Fully responsible for implementation of the OMNI channel payments and returns ,by integrating the store systems with online systems.
  • Instrumental in implementing the new tender type,manufacture coupon across walgreens retail channel.
  • Lead and implemented , tokenization project across corporate that gives customers more confidence that walgreens has the customer data stored meeting all the security standards.
  • Lead and implement Instore ordering system that can used by store team members for placing orders on behalf of customers and can be accessed both on mobile and desktop.
  • Experienced in leading and developing mobile applications,adaptive v/s native pages.
  • Involved and lead from product side ,as part of microservices revamp that is going.
  • Coordinated with systems partners to finalise designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Recommended architectural improvements, design solutions and integration solutions.
Lead Business Analyst, 05/2013 - 04/2016
Charter Spectrum Coshocton, OH,
  • Identify the projects and prioritizing multiple projects across all departments and systems, as and when request comes in from business.
  • Work with business, operations ,development,release management and finance.
  • Stakeholders,as and when needed based on the project requirements.
  • Fully knowledgeable about the Omni channel payments ,Cart and checkout.fulfillment,Ship to store operations and integrating with fedex systems.
  • Responsible for implementing Warehouse control systems and integrating the Container management systems and Yard management systems.
  • Operate in a cross-functional environment, remaining focused on established priorities.Map out business processes and translate those processes into development requirements.
  • Manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing, and release.
  • Act as a conduit between the business and development team, identifying issues and finding long term solutions.
  • Define entry and exit criteria to each project and ensure quality releases that meet business goals and strictly acting upon the budget and time lines to deliver the projects.
  • Plan for business risks and prepare risk mitigation plans and track and manage business outcomes.Attend SCRUM and field questions from the development team.
  • Lead multiple projects across a large cross section of stakeholders and own several system products and capabilities through concept, requirements, development,deployment and implementation.
  • Monitor queues, maintain SLAs, and own incidents end-to-end.
  • Work with stakeholders to identify common issues and drive solutions upstream.
  • Engage Engineering teams with discretion and with a clear escalation strategy.
  • Perform infrequent manual regression testing and bug documentation.Proactively monitor, identify, prioritize and resolve platform issues.
  • Develop and champion platform’s roadmap based on incoming request from internal business as well as his/her own findings.Work with developers on clarifying requirements and negotiating the scope of the proposed enhancements based on feature priorities and development estimates.
  • Enforce and monitor established feature management process
  • Evaluate platform’s and specific feature performance.
  • Measure feature improvements impact.
  • Interact with internal clients to define and document feature improvements.
  • Work with designers on creating user friendly functionality.
  • Create high and detailed level feature enhancement requirements.
  • Facilitate requirements gathering meetings.
  • Conduct User Acceptance Testing.
Sr Business Analyst, 01/2010 - 06/2013
Relx Group Louisiana, MO,
  • Study of AS is Business process and defining the to be process, Integration and Implementation of the ERP with module.
  • Monitor or track project milestones and deliverables.
  • Schedule and facilitate meetings related to information technology projects.
  • Serving as a liaison between the programmers and internal business entities in designing and Implementing functionalities.Collaborating in the planning of new product decisions and enhancements to existing applications.
  • To take ownership of implementation process with clients/customers.
    Assisting DBA team, to produce right DB changes, and stored procedures in right time in right manner.
  • Responding to RFPs (Request for Proposal) for the new lenders who look to adopt our products.
  • Responsible for implementation process to new clients, by setting up to go live. Providing support to different clients for the daily issues.
    Training the new joiners by giving functional and technical knowledge related to the project
  • Performing User acceptance test immediately after every build.
  • Responsible for gathering business requirements and preparing BRD,SDD documents and communicating with development, QA team.
  • Serving as a liaison between the Customer and off shore development team. Design the solution UI screens (Prototyping) that are required for the achieving the business process and is globally usable.
  • Understand the SAP process and defining the process to suit openbravo ERP.Identifying the necessary modules that are required to build the application and defining the business flow.

Education and Training
MBA: Finance, Expected in 04/2010
Balajai Institue of Telecom Management - Pune,
Bachelor of Science: Computer Science, Expected in 04/2007
G Pulla Reddy Engineering College - Kurnool,

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Resume Overview

School Attended

  • Balajai Institue of Telecom Management
  • G Pulla Reddy Engineering College

Job Titles Held:

  • Agile Product Owner
  • Lead Business Analyst
  • Sr Business Analyst


  • MBA
  • Bachelor of Science

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