Agile Business Analyst resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • 8 years of experience as a Business Analyst in Networking, Information Technology and Health Care sector.
  • Experienced in co-ordination and implementation of projects in the areas of Web-based application and backend technologies.
  • Worked on software/system development life cycle (SDLC) including Waterfall and Agile.
  • Bridged sessions between Dev teams and Business/User groups to manage requirements comprehensively.
  • Well- versed in gap analysis as well as generating AS-IS and To-Be models of the system.
  • Documented the Project Plans, Business requirements document (BRD), Functional Specification Documents (FSD), Use Cases, API's and Mockups/Wireframes.
  • Designed UML Models and Wireframes (Use case Model, Activity diagram, Sequence diagram, threat modelling) and used modeling tools (Enterprise Architect, OmniGraffle, Balsamiq and MS Visio).
  • Managed multiple complex projects by mitigating risks, negotiating scope, prioritizing objectives and proposing multiple solutions in Agile environment.
  • Generated Test Plans, stored test cases in Quality Center & Conducted Regression and UAT testing.
  • A self-motivated professional, adept in converting business needs/user requirements into functional requirements.
  • Prject Plan
  • Functional Specification Document
  • Process Flow
  • RACI Matric
  • Business Requirement Documentation
  • Use Case/Sequence Diagram
  • MS Office
  • MS Visio
  • UML
  • End User Documentation
  • API Documentation
  • Test Plan
  • Waterfall and Agile
  • UAT
  • QC
  • JIRA
  • Six Sigma Methodology
Work History
09/2015 to 08/2016 Agile Business Analyst Bank Of America Corporation | Costa Mesa, CA,

Working with Mckesson's US Pharma, Marketing Analytics Group for the Claims Expansion Project. Currently Marketing analytics team supports more than 3 customer facing applications to provide claims data from MPS systems and is expanding to bring in 5 new data sources to provide more robust data.


  • Interpreting stakeholders business needs and translating them into actual practice.
  • Prepared high-quality documentation for stakeholders and customers.
  • Communicating necessary changes and development to stakeholders in meetings.
  • Built trust and garnered respect from team members and stakeholders.
  • Collecting and evaluating information gathered from various sources.
  • Analyze data specifications for bringing new data sources for uploading into the exiting Sybase IQ system.
  • Document business rules around new data sources coming into Sybase IQ and eventually leading up to Mckesson's claims data.
  • Coordinating with Salesforce team to setup campaigns in portal to get Contracts signed pharmacy's Mckesson can use their data.
  • Working with Legal and Compliance team to abide compliance policies for usage of data by downstream applications.
  • Perform Quality checks on the incoming data with respect to business usage, presentation, Integrity and accuracy.
  • Building monthly dashboards in Tableau for QC analysis of exiting data sources and identifying root causes behind any nuances in data.
  • Documenting business and functional requirements for Internal facing "Program performance Dashboard".
  • Coordinating with federated software development for data uploads, data modeling and any enhancements on business rules.
04/2014 to 08/2015 Senior Business Systems Analyst Transamerica Life Insurance Company | Mobile, AL,

Worked with Cisco's Services Technology Group to support an existing application for the customers and gathering requirements and performing system integration efforts to deploy the application in production. NOS Online application is hosted on smart analytics Hadoop- Enterprise Cluster and hosted on Cisco's One Portal UI.


  • Wrote  business/engineering user stories for development team and getting them reviewed by product management before development begins.
  • Performed end to  end integration for the application by working  with  Cisco and federal teams.
  • Worked with multiple teams to get commitment for their dependencies and then coming up with project deployment plan.
  • Worked as a Point of Contact for all  the upstream applications, production Support tean and IT teams.
  • Managed the release planning end to end  by performing Agile Commits, freezing the scope of the release, raising a change request and performing production readiness review (PDRR).
2014 to 03/2014 Senior Business Systems Analyst Transamerica Life Insurance Company | Nashville, TN,

Aruba Networks current quoting tool is outdated and needs a vast overhaul. The current quoting tool was implemented 7 years ago and was never updated. The project involved enhanced quoting capabilities and integration between, SAP and APTTUS quoting tool.


  • Gathered the end-to-end process for Aruba Networks Quoting tools and requirements for integration with all IT system dependencies.
  • Developed use-cases and system interaction diagrams as part of the  Business requirements document.
  • Worked with development team and business partners to identify and lead the  tem towards a flexible and effective solution.
  • Consolidated project documentations for Salesforce, Apttus and SAP like business requirements documents and functional specifications Documents.
  • Consolidated project documentations for Salesforce, Apttus and SAP like business requirement documents and functional specifications documents.
  • Managed deployment cycles as per the project plan and successfully completed testing in UAT environment.

Environment: Rally, Java, Oracle Sql, Big Data Hadoop and Elastic Search

08/2012 to 11/2013 Senior Business Analyst Cb Richard Ellis | Pflugerville, TX,

Worked on the enhancements of the core application for the features like search ahead capability, adding advanced hierarchy levels to the data search. Enhancements mainly included feedback as per existing client's needs for the quarterly releases. Also was responsible for releasing three new set of reports under the existing product.


  • Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
  • Facilitated joint application design (JAD) sessions to create and document use cases for the enhancements in the in the RxSource 360.
  • Communicate with clients and inform the organization about the customer business needs.
  • Identify and remove obstacles that will keep the team from achieving their goals
  • Led daily stand-up meetings.
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Handled 3 new product releases and simultaneous enhancements to the core  application RxSource 360.
  • Gathered business requirements by interviewing the users, stakeholders and SME's.
  • Acted as a liaison between the technical team, QA and business during  the coding and testing phase to ensure eventual acceptance of the applications/reports.
  • Collaborated with the Web designer and development  team to design the mock-ups for the UI of the new web-based application to ensure all requirements were met as per business.
  • Worked with the development team and DBA teams to design the schema  of new web-based applications.
  • Worked hand in hand with the development team and test team to improve the content and search quality of the application.
  • Coordinated deployment releases into various environments including TEST, UAT,DEMO, and Production.

Environment: Logi, SQL Server 2000, Microsoft Visio and Enterprise Architect


01/2008 to 07/2012 Business Analyst Homeserve Usa | Hammonton, NJ,

This application was an enhancement of existing support tool called idesk to search knowledge base articles. The application was designed to reduce average handle time (AHT) of the calls by quick and accurate access to articles. KPI's were analyzed to lower AHT and increase customer satisfaction.


  • Reviewed and updated policies and procedures and communicated them to business partners.
  • Gathered business requirements by interviewing the users, stakeholders and  SME's.
  • Identified process inefficiencies through gap analysis.
  • Managed and coordinated between onsite business groups and offshore resources.
  • Identified and analyzed the user requirements and created  as well as updated master system artifacts.
  • Design data flow diagrams (DFD's) and web-page mock-ups using Omnigraffle & Visio. team to improve
  • Worked hand in hand with development team and test team to improve the content and search quality of the application.
  • Design requirements traceability matrix to manage requirements and  constant follow-up with requirement 's development.
  • Developed functional specifications for  ihandle Software solution to meet the business requirements and improved accessibility to the knowledge base sources.
  • Performed performance benchmarking for Apple teams keeping top performing vendor sites as reference to achieve operational efficiency.
  • Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.

Environment: Java Scripting, SQL Server 2000,Omnigraffle and Enterprise  Architect.

Expected in 2010 Bachelor of Science | Business Administration/Management Upper Iowa University, Fayette, IA GPA:

Expected in 2007 Associate of Science | Marketing Management Kirkwood Community College, Cedar Rapids, IA GPA:
  • ITIL V3 Foundation ( AXELOS)
  • Organization and Leadership (Kirkwood Community College
  • First Time  Supervisor/Manager  (Fred Pryor Seminars)

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Resume Overview

School Attended

  • Upper Iowa University
  • Kirkwood Community College

Job Titles Held:

  • Agile Business Analyst
  • Senior Business Systems Analyst
  • Senior Business Systems Analyst
  • Senior Business Analyst
  • Business Analyst


  • Bachelor of Science
  • Associate of Science

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