Agile Business Analyst resume example

Worked with Cisco's Services Technology Group to support an existing application for the customers and gathering requirements and performing system integration efforts to deploy the application in production. NOS Online application is hosted on smart analytics Hadoop- Enterprise Cluster and hosted on Cisco's One Portal UI.

Responsibilities:

• Wrote  business/engineering user stories for development team and getting them reviewed by product management before development begins.
• Performed end to  end integration for the application by working  with  Cisco and federal teams.
• Worked with multiple teams to get commitment for their dependencies and then coming up with project deployment plan.
• Worked as a Point of Contact for all  the upstream applications, production Support tean and IT teams.
• Managed the release planning end to end  by performing Agile Commits, freezing the scope of the release, raising a change request and performing production readiness review (PDRR).

Aruba Networks current quoting tool is outdated and needs a vast overhaul. The current quoting tool was implemented 7 years ago and was never updated. The project involved enhanced quoting capabilities and integration between Salesforce.com, SAP and APTTUS quoting tool.

Responsibilities:

• Gathered the end-to-end process for Aruba Networks Quoting tools and requirements for integration with all IT system dependencies.
• Developed use-cases and system interaction diagrams as part of the  Business requirements document.
• Worked with development team and business partners to identify and lead the  tem towards a flexible and effective solution.
• Consolidated project documentations for Salesforce, Apttus and SAP like business requirements documents and functional specifications Documents.
• Consolidated project documentations for Salesforce, Apttus and SAP like business requirement documents and functional specifications documents.
• Managed deployment cycles as per the project plan and successfully completed testing in UAT environment.

Environment: Rally, Java, Oracle Sql, Big Data Hadoop and Elastic Search

Worked on the enhancements of the core application for the features like search ahead capability, adding advanced hierarchy levels to the data search. Enhancements mainly included feedback as per existing client's needs for the quarterly releases. Also was responsible for releasing three new set of reports under the existing product.

Responsibilities:

• Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
• Facilitated joint application design (JAD) sessions to create and document use cases for the enhancements in the in the RxSource 360.
• Communicate with clients and inform the organization about the customer business needs.
• Identify and remove obstacles that will keep the team from achieving their goals
• Led daily stand-up meetings.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Handled 3 new product releases and simultaneous enhancements to the core  application RxSource 360.
• Gathered business requirements by interviewing the users, stakeholders and SME's.
• Acted as a liaison between the technical team, QA and business during  the coding and testing phase to ensure eventual acceptance of the applications/reports.
• Collaborated with the Web designer and development  team to design the mock-ups for the UI of the new web-based application to ensure all requirements were met as per business.
• Worked with the development team and DBA teams to design the schema  of new web-based applications.
• Worked hand in hand with the development team and test team to improve the content and search quality of the application.
• Coordinated deployment releases into various environments including TEST, UAT,DEMO, and Production.

Environment: Logi, SQL Server 2000, Microsoft Visio and Enterprise Architect

This application was an enhancement of existing support tool called idesk to search knowledge base articles. The application was designed to reduce average handle time (AHT) of the calls by quick and accurate access to articles. KPI's were analyzed to lower AHT and increase customer satisfaction.

Responsibilities:

• Reviewed and updated policies and procedures and communicated them to business partners.
• Gathered business requirements by interviewing the users, stakeholders and  SME's.
• Identified process inefficiencies through gap analysis.
• Managed and coordinated between onsite business groups and offshore resources.
• Identified and analyzed the user requirements and created  as well as updated master system artifacts.
• Design data flow diagrams (DFD's) and web-page mock-ups using Omnigraffle & Visio. team to improve
• Worked hand in hand with development team and test team to improve the content and search quality of the application.
• Design requirements traceability matrix to manage requirements and  constant follow-up with requirement 's development.
• Developed functional specifications for  ihandle Software solution to meet the business requirements and improved accessibility to the knowledge base sources.
• Performed performance benchmarking for Apple teams keeping top performing vendor sites as reference to achieve operational efficiency.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.

Environment: Java Scripting, SQL Server 2000,Omnigraffle and Enterprise  Architect.