Working with Mckesson's US Pharma, Marketing Analytics Group for the Claims Expansion Project. Currently Marketing analytics team supports more than 3 customer facing applications to provide claims data from MPS systems and is expanding to bring in 5 new data sources to provide more robust data.
Worked with Cisco's Services Technology Group to support an existing application for the customers and gathering requirements and performing system integration efforts to deploy the application in production. NOS Online application is hosted on smart analytics Hadoop- Enterprise Cluster and hosted on Cisco's One Portal UI.
Aruba Networks current quoting tool is outdated and needs a vast overhaul. The current quoting tool was implemented 7 years ago and was never updated. The project involved enhanced quoting capabilities and integration between Salesforce.com, SAP and APTTUS quoting tool.
Environment: Rally, Java, Oracle Sql, Big Data Hadoop and Elastic Search
Worked on the enhancements of the core application for the features like search ahead capability, adding advanced hierarchy levels to the data search. Enhancements mainly included feedback as per existing client's needs for the quarterly releases. Also was responsible for releasing three new set of reports under the existing product.
Environment: Logi, SQL Server 2000, Microsoft Visio and Enterprise Architect
This application was an enhancement of existing support tool called idesk to search knowledge base articles. The application was designed to reduce average handle time (AHT) of the calls by quick and accurate access to articles. KPI's were analyzed to lower AHT and increase customer satisfaction.
Environment: Java Scripting, SQL Server 2000,Omnigraffle and Enterprise Architect.
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