Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any position, motived to learn, grow and excel.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced courtesy clerk and front desk clerk with over 2 years of experience in Sam’s Family Spa Resort and Stater Brother Markets. Excellent reputation for resolving problems and improving customer satisfaction.
Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
- Documentation skills
- Data Entry
- Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Decision Making
- Problem-Solving
- Planning and Coordination
- Analytical and Critical Thinking
- Remote learning
Norwalk, CA, 01/2022 - Current
- Developed curriculum and lesson plans to achieve objectives of each course.
- Facilitated development of program structure within classrooms to formulate and implement achievment goals.
- Designed or used assessments to monitor student learning outcomes.
- Analyzed instructor, student and class trends to make proactive decisions about program operations.
Parsippany, NJ, 08/2021 - 01/2022
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved service-related problems and documented actions in system.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Used internal software to process reservations, check-ins and check-outs.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
Shenandoah, TX, 03/2021 - 08/2021
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Responded to requests from patrons for linens and toiletries.
- Verified cleanliness and organization of storage areas and carts.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Kept building entryway glass clean and polished for professional presentation.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Dilkon, AZ, 11/2020 - 03/2021
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Provided ongoing guest service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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School Attended
- Summit (continuation) High School
Job Titles Held:
- After School Program Leader
- Front Desk Clerk
- Housekeeper
- Courtesy Clerk
Degrees
- High School Diploma
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