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Affordable Housing Operations Manager Resume Example

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AFFORDABLE HOUSING OPERATIONS MANAGER
Professional Summary
Dedicated and versatile Manager with exceptional interpersonal skills, organizational aptitude, and attention to detail. Over 4 years of experience in the Property Management Industry, with knowledge of both Conventional and Affordable multifamily housing. 
Skills

Impeccable customer service skills

Proficient in Microsoft Office, AMSI and YARDI

Knowledge of Affordable Housing programs and Oregon Landlord/Tenant Laws

Exceptional oral and written communication skills

Dependable & capable of working independently with little or no supervision

Highly adaptable to new environments

Performs well under pressure

Excellent critical thinking and complex problem solving skills
Work History
Affordable Housing Operations Manager Feb 2014 - Current
Affinity Property Management Portland, OR

Assists Affordable Housing Director with the management of over 30 LIHTC and HUD multifamily properties in Oregon and Washington.
Responsible for the maintenance and submission of monthly, quarterly and annual compliance reporting. 
Acts as a communication liaison between property owners, Housing Authorities, vendors, and on-site management staff to ensure that properties run smoothly and successfully.
Assists in the training and support of on-site management staff. 
Reviews monthly financial statements before their finalization & submission to owners.
Performs regular site visits and assists with property inspections. 
 
Assistant Property Manager Mar 2013 - Feb 2014
Pinnacle Property Management Portland, OR
 Worked directly with Property Manager in the on-site management of 150-unit downtown multifamily complex. 
Assisted in the lease-up phase of the property, with both occupancy rate and revenue exceeding projections. 
Maintained full occupancy through daily online marketing. 
Organized monthly events for residents to ensure resident retention. 
Assisted Property Manager and Portfolio Manager in strategizing rent rates.
Provided excellent customer service for both current & prospective residents; received consistently high "shop" scores. 
Leasing Consultant Oct 2012 - Mar 2013
Pinnacle Property Management Tigard, OR
 Assisted Property Manager and Assistant Manager to oversee 300+ unit multifamily property. 
Performed property tours for prospective residents; handled applications and finalized leases for new move-ins. 
In charge of administrative duties including advertising available units online & answering phones. 
Quickly promoted to Assistant Manager of new downtown lease-up project. 
Education
Bachelor of Science: Psychology 2011
Southern Oregon University Ashland, OR
Graduated Summa Cum Laude with 3.9 GPA. 
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Resume Overview

Companies Worked For:

  • Affinity Property Management
  • Pinnacle Property Management

School Attended

  • Southern Oregon University

Job Titles Held:

  • Affordable Housing Operations Manager
  • Assistant Property Manager
  • Leasing Consultant

Degrees

  • Bachelor of Science : Psychology 2011

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