Army Community ServiceFort Drum, NYAFAP/AFTB Manager12/2014 to 03/2017
An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives.
Highly motivated, goal-oriented professional; a decision-maker skilled in implementing new ideas.
An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.
Strong professional offering versatile office management skills and proficiency in Microsoft Office programs.
Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.
Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Seeking for a job with a company that values determination, initiative and quality of customer service.
Army Community ServiceFort Drum, NYRelocation Outreach Volunteer07/2014 to 12/2014
Volunteered 240 hours, saving the government approximately $4,560 in cost savings.
Provided a full range of relocation services, information and assistance to military personnel and their families who were involved in or anticipated a Permanent Change Station (PCS) move.
Worked independently and assisted resource personnel to develop course curricula and resource material.
Interviewed, counseled, and advised individuals and families on all facets of the relocation process and ensured that all social, financial, and personal information pertinent to relocation was obtained.
Provided on time quality service in critical situations.
Coordinated with the Education Center, and community adult education programs to arrange multilevel classes in English as a Second Language.
Arranged for training in practical cross-cultural matters such as obtaining a driver's License or citizenship, adaptation to the military lifestyle, employment, American Culture, and developing interpersonal relationships.
Developed and implemented additional mechanisms to facilitate cultural adaptation of bicultural/ bilingual families, such as providing carefully translated information materials and handbooks on vital services, or arranging and facilitating support groups of persons of the same or similar cultural background.
Responsible for unsettling conflicts with clients.
Child Youth & School ServiceChester, VAFamily Child Care Director07/2012 to 05/2013
Served as Family Child Care Director who guided on compensation management strategies and program functionality.
Coordinated with CYS Chief and Administrator and ensured that new classification standards were applied.
Inputted and retrieved data from DCPDS, assured accuracy of organization and position data, and initiated corrective action when necessary.
Led seminars and training programs.
Responsible for the inventory management, control and distribution of expendable inventory of medicines administered to CYS children.
Interviewed and surveyed FCC candidates for placement within organization.
2017-Achievement Medal for Civilian Service
2016- Key Note Speaker for Fort Drum's Equal Opportunity Ethnic Observance.
Child Youth & School ServiceChester, VAExec. Administrative Assistant05/2012 to 06/2014
Initiated and tracked background both sensitive and confidential information for CYSS staff and Family Child Care (FCC) providers and their dependents.
Including preparing background packets for CYS Chief for IMCOM approval and briefed Senior Leaders on procedures for Family Child Care background checks.
Established suitability filing process and provided staffing advisory services based on the serviced Command's local, regional, or national staffing priorities and took proactive measures to anticipate the Director's/Commanders' needs by pre-positioning work products (vacancy announcements, skills assessments, etc.) in expectation of new projects and programs.
System/software utilized to perform these tasks were Child & Youth Management System (CYMS), Civilian Personnel on Line (CPOL) and Army Records Information Management System (ARIMS).
Applied numerous overtime hours while processing newly implemented changes of the background check process.
Assisted various internal organizations while adjusting priorities to accommodate short and long-term organizational goals.
Inputted and retrieved data from Defense Civilian Personnel (DCPDS), which included leave and donor request, and any other supportive civilian personnel operations.
Assured accuracy of organization and position data and initiated corrective actions when necessary.
Directly responsible for the Automated Time Attendance and Production System (ATAAPS).
Compiled statistical data of services provided for review and analysis by supervisor; assists with Quality Improvement Program projects.
Reviewed and recommended changes to Standard Operating Procedures (SOP), to include investigation reports and accident reports.
Responsible for key control, and obtaining forms and publications.
Executed Family Child Care (FCC) Subsidy Program to include all required subsidies.
Implemented and maintained financial reporting, tracking and accountability procedures for the FCC program.
Assisted with vacancy announcements, and produces referral lists.
Screened requests for personnel action and related documents for completeness and accuracy, obtaining additional information as necessary.
Created budget reports and analyze program status.
Applied professional knowledge to plan, implement, and oversee a cohesive program that promoted positive growth and development of children ages four weeks to twelve years of age.
Education and Training
Master's Degree:Education2016University of Phoenix.Education
Master's Degree:Psychology Behavioral Health2015University of Phoenix.Psychology Behavioral Health
Basic Course "Resident" - Fort Leavenworth, KS (2 week)2017
Supervisory Development Course- (18 hours online)2017
Management Development Course- (12 hours online)2017
Action Officer Development Course2017
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