Experienced Systems Analyst and Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Skills
CCENT Certified
Previously A+ Certified
Excellent written and verbal communication skills
Extensive work with Microsoft Office 2016 and Microsoft Office 365
PC, Endpoints/hardware installation and troubleshooting
Active Directory Services including management of network objects, group policy deployment
Experience with repairing and configuring networks and connectivity issues
Highly skilled in network deployments through SCCM
Professional and experienced customer service
Building and maintaining professional and personal relationships
Proficient with mobile devices and email issues. Previously worked with MobileIron and Intune
Experience with Agile Project Management methodology
Strong work ethic
Ability to lead and work well with others
Work History
Advanced Systems Analyst / Project Manager, 02/2020 to Current Aktiebolaget Electrolux – Baton Rouge, LA,
Project Manager: Asset Management Discovery, Automation, and Integrity Improvements
Manage seven different site leads in order to maintain data accuracy
Matured the asset management program by implementing three discovery tools and automating discoverable data that is required for proper asset tracking. Previously all assets were entered into a central repository manually
Project Manager: Software Asset Management Life Cycle
Built and maintained a central repository for software license compliance
Implemented a software harvesting initiative to reduce licenses that are in use and no longer being used
Install, configure, deliver and support of 900+ software titles
Trained in PowerShell
Manage and update all standalone and network licenses
Work with vendors to confirm our group is using the most proficient products
Recommend and implement stricter ticketing policies
Multiple Enterprise Integration Key Player Cards
Developed Scripting Options research paper
Run weekly Old Tickets meeting.
Desktop Analyst, 06/2015 to 01/2020 Toast – Hartford, CT,
Troubleshoot and resolve all tickets escalated from first level support
Create documentation for any issues I believe could be solved at the first level
Proficient with SCCM (System Center Configuration Manager)
Responsible for upgrading all users to the most up to date version of Adobe Acrobat Standard and Professional – 3,000 plus users
Responsible for Microsoft Project and Visio Deployment
Traveled extensively to migrate newly purchased companies on to Crown Castle’s network - Companies purchased include: Sunesys, Wilcon and Lightower
Led numerous PC refresh projects. Offices include: LA, NY, Phoenix, Florida, Alabama, North Carolina, Philadelphia and Boston
Worked with Kaseya and ServiceNow Ticketing Systems
Skilled in creating command lines to ensure all installations are silent
Worked on call to troubleshoot any immediate issues with the network
Experience with Cisco Call Manager and devices that associate with it. (Cisco 3905,7821,7906,7911,7942,8845,8851, 8861, Cisco ATA devices and Cisco Conference Phones)
Manage all hardware replacements through Lenovo warranty
Escalation point for video conferencing issues. Replace endpoints through warranty or new unit if defective
Secondary VIP support
Maintain and exceed all Ticket SLA metrics. Responsible for weekly SLA meeting to assist colleagues
Help Desk Analyst, 10/2013 to 06/2015 Crown Castle – City, STATE,
Provide technical support for all Crown Castle users
Answer 20-60 Calls on any given day
Install and troubleshoot various types of licensed software
Troubleshoot remote air card issues – Replace parts if necessary
Assisted with a company wide security breach
Account Maintenance – Create, terminate and modify all accounts
Troubleshoot Cisco IP phones
Assist on off hours with office moves
Confirm a morning checklist which includes anti-virus definitions
Configure WebEx and Polycom meetings in conference rooms
Install and troubleshoot Mobile Data Management issues
Configure virtual machines or ship loaner machines when required
Diagnose hardware issues. Reimage or rebuild machines when necessary
Resolve issues through a network closet
Add and remove users from the domain
Perform data transfers for terminated employees
Assist and collaborate with teammates to resolve issues
Printer installs and uninstalls
Education
High School Diploma: , Expected in 04/2009 South Park Senior High School - South Park Township, PA GPA:
: Bachelor of Science in Information Systems, Expected in Clarion University Of Pennsylvania - Clarion, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
