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Experienced Systems Analyst and Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
- CCENT Certified
- Previously A+ Certified
- Excellent written and verbal communication skills
- Extensive work with Microsoft Office 2016 and Microsoft Office 365
- PC, Endpoints/hardware installation and troubleshooting
- Active Directory Services including management of network objects, group policy deployment
- Experience with repairing and configuring networks and connectivity issues
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- Highly skilled in network deployments through SCCM
- Professional and experienced customer service
- Building and maintaining professional and personal relationships
- Proficient with mobile devices and email issues. Previously worked with MobileIron and Intune
- Experience with Agile Project Management methodology
- Strong work ethic
- Ability to lead and work well with others
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Advanced Systems Analyst / Project Manager, 02/2020 to Current
Aktiebolaget Electrolux – Baton Rouge, LA,
- Project Manager: Asset Management Discovery, Automation, and Integrity Improvements
- Manage seven different site leads in order to maintain data accuracy
- Matured the asset management program by implementing three discovery tools and automating discoverable data that is required for proper asset tracking. Previously all assets were entered into a central repository manually
- Project Manager: Software Asset Management Life Cycle
- Built and maintained a central repository for software license compliance
- Implemented a software harvesting initiative to reduce licenses that are in use and no longer being used
- Install, configure, deliver and support of 900+ software titles
- Trained in PowerShell
- Manage and update all standalone and network licenses
- Work with vendors to confirm our group is using the most proficient products
- Recommend and implement stricter ticketing policies
- Multiple Enterprise Integration Key Player Cards
- Developed Scripting Options research paper
- Run weekly Old Tickets meeting.
Desktop Analyst, 06/2015 to 01/2020
Toast – Hartford, CT,
- Troubleshoot and resolve all tickets escalated from first level support
- Create documentation for any issues I believe could be solved at the first level
- Proficient with SCCM (System Center Configuration Manager)
- Responsible for upgrading all users to the most up to date version of Adobe Acrobat Standard and Professional – 3,000 plus users
- Responsible for Microsoft Project and Visio Deployment
- Traveled extensively to migrate newly purchased companies on to Crown Castle’s network - Companies purchased include: Sunesys, Wilcon and Lightower
- Led numerous PC refresh projects. Offices include: LA, NY, Phoenix, Florida, Alabama, North Carolina, Philadelphia and Boston
- Worked with Kaseya and ServiceNow Ticketing Systems
- Skilled in creating command lines to ensure all installations are silent
- Worked on call to troubleshoot any immediate issues with the network
- Experience with Cisco Call Manager and devices that associate with it. (Cisco 3905,7821,7906,7911,7942,8845,8851, 8861, Cisco ATA devices and Cisco Conference Phones)
- Manage all hardware replacements through Lenovo warranty
- Escalation point for video conferencing issues. Replace endpoints through warranty or new unit if defective
- Secondary VIP support
- Maintain and exceed all Ticket SLA metrics. Responsible for weekly SLA meeting to assist colleagues
Help Desk Analyst, 10/2013 to 06/2015
Crown Castle – City, STATE,
- Provide technical support for all Crown Castle users
- Answer 20-60 Calls on any given day
- Install and troubleshoot various types of licensed software
- Troubleshoot remote air card issues – Replace parts if necessary
- Assisted with a company wide security breach
- Account Maintenance – Create, terminate and modify all accounts
- Troubleshoot Cisco IP phones
- Assist on off hours with office moves
- Confirm a morning checklist which includes anti-virus definitions
- Configure WebEx and Polycom meetings in conference rooms
- Install and troubleshoot Mobile Data Management issues
- Configure virtual machines or ship loaner machines when required
- Diagnose hardware issues. Reimage or rebuild machines when necessary
- Resolve issues through a network closet
- Add and remove users from the domain
- Perform data transfers for terminated employees
- Assist and collaborate with teammates to resolve issues
- Printer installs and uninstalls
High School Diploma: , Expected in 04/2009
South Park Senior High School - South Park Township, PA
GPA:
: Bachelor of Science in Information Systems, Expected in
Clarion University Of Pennsylvania - Clarion, PA
GPA:
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