Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Systems Analyst and Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

  • CCENT Certified
  • Previously A+ Certified
  • Excellent written and verbal communication skills
  • Extensive work with Microsoft Office 2016 and Microsoft Office 365
  • PC, Endpoints/hardware installation and troubleshooting
  • Active Directory Services including management of network objects, group policy deployment
  • Experience with repairing and configuring networks and connectivity issues
  • Highly skilled in network deployments through SCCM
  • Professional and experienced customer service
  • Building and maintaining professional and personal relationships
  • Proficient with mobile devices and email issues. Previously worked with MobileIron and Intune
  • Experience with Agile Project Management methodology
  • Strong work ethic
  • Ability to lead and work well with others
Work History
Advanced Systems Analyst / Project Manager, 02/2020 to Current
Aktiebolaget ElectroluxBaton Rouge, LA,
  • Project Manager: Asset Management Discovery, Automation, and Integrity Improvements
  • Manage seven different site leads in order to maintain data accuracy
  • Matured the asset management program by implementing three discovery tools and automating discoverable data that is required for proper asset tracking. Previously all assets were entered into a central repository manually
  • Project Manager: Software Asset Management Life Cycle
  • Built and maintained a central repository for software license compliance
  • Implemented a software harvesting initiative to reduce licenses that are in use and no longer being used
  • Install, configure, deliver and support of 900+ software titles
  • Trained in PowerShell
  • Manage and update all standalone and network licenses
  • Work with vendors to confirm our group is using the most proficient products
  • Recommend and implement stricter ticketing policies
  • Multiple Enterprise Integration Key Player Cards
  • Developed Scripting Options research paper
  • Run weekly Old Tickets meeting.
Desktop Analyst, 06/2015 to 01/2020
ToastHartford, CT,
  • Troubleshoot and resolve all tickets escalated from first level support
  • Create documentation for any issues I believe could be solved at the first level
  • Proficient with SCCM (System Center Configuration Manager)
  • Responsible for upgrading all users to the most up to date version of Adobe Acrobat Standard and Professional – 3,000 plus users
  • Responsible for Microsoft Project and Visio Deployment
  • Traveled extensively to migrate newly purchased companies on to Crown Castle’s network - Companies purchased include: Sunesys, Wilcon and Lightower
  • Led numerous PC refresh projects. Offices include: LA, NY, Phoenix, Florida, Alabama, North Carolina, Philadelphia and Boston
  • Worked with Kaseya and ServiceNow Ticketing Systems
  • Skilled in creating command lines to ensure all installations are silent
  • Worked on call to troubleshoot any immediate issues with the network
  • Experience with Cisco Call Manager and devices that associate with it. (Cisco 3905,7821,7906,7911,7942,8845,8851, 8861, Cisco ATA devices and Cisco Conference Phones)
  • Manage all hardware replacements through Lenovo warranty
  • Escalation point for video conferencing issues. Replace endpoints through warranty or new unit if defective
  • Secondary VIP support
  • Maintain and exceed all Ticket SLA metrics. Responsible for weekly SLA meeting to assist colleagues
Help Desk Analyst, 10/2013 to 06/2015
Crown CastleCity, STATE,
  • Provide technical support for all Crown Castle users
  • Answer 20-60 Calls on any given day
  • Install and troubleshoot various types of licensed software
  • Troubleshoot remote air card issues – Replace parts if necessary
  • Assisted with a company wide security breach
  • Account Maintenance – Create, terminate and modify all accounts
  • Troubleshoot Cisco IP phones
  • Assist on off hours with office moves
  • Confirm a morning checklist which includes anti-virus definitions
  • Configure WebEx and Polycom meetings in conference rooms
  • Install and troubleshoot Mobile Data Management issues
  • Configure virtual machines or ship loaner machines when required
  • Diagnose hardware issues. Reimage or rebuild machines when necessary
  • Resolve issues through a network closet
  • Add and remove users from the domain
  • Perform data transfers for terminated employees
  • Assist and collaborate with teammates to resolve issues
  • Printer installs and uninstalls
High School Diploma: , Expected in 04/2009
South Park Senior High School - South Park Township, PA
: Bachelor of Science in Information Systems, Expected in
Clarion University Of Pennsylvania - Clarion, PA

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School Attended

  • South Park Senior High School
  • Clarion University Of Pennsylvania

Job Titles Held:

  • Advanced Systems Analyst / Project Manager
  • Desktop Analyst
  • Help Desk Analyst


  • High School Diploma

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