Advanced Medical Support Asst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

  • Insurance claims
  • Medical office administration
  • Simple dressings
  • Completing insurance forms
  • Patient Scheduling
  • Medical record assessment
  • Performance Reports
  • Ability to compile data
  • Excellent administrative abilities
Work History
02/2016 to Current
Advanced Medical Support Asst Department Of Defense Porterville, CA,

Introduced higher standards for customer service and increased efficiency by streamlining operations.

  • Assisted new hires and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

  • Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries , respond to new consults, and a wide array of administrative task to make providers more efficient to increase productivity.

01/2010 to 02/2016
Lead Contact Representative Management & Training Corporation Reno, NV,

•Serve as adviser and consultant to medical and administrative staff and other uniformed medical treatment personnel

•Provide specialized assistance, administrative and individualized guidance concerning DOD Disability Evaluation System (IDES) •Responsible for administrative support in processing of assigned medical administrative and recording of medical board findings and for maintaining complete case files

••Provide administrative counseling and advice to all Uniformed Service personnel, or their next of kin (NOK) in incompetence cases, on DOD Disability Evaluation System (DES) medical board procedures, findings and recommendations

•Ensure that each individual/next of kin completely understands system and advise them of their rights to participate in process

•Counsel and substantially advise members or next of kin on all aspects of military disability compensation with entitlements derived from Veteran's Administration, Social Security, Department of Labor and State Employment Commission

•Instruct member on use and purpose of Board of Correction of Military Records and assists with preparation of such appeals upon request

•Explain need for and use of forms signed by individual acknowledging review of case and expressing their desire to remain in service or not

•analyze data mining reports, to assure equitable distribution of work assignments

•Assist members in their preparation of appeal/rebuttal to insure their desires conform to limits imposed by regulations and law •Ensure each narrative summary and all supporting documentation are property completed in manner to allow for review, rating and final adjudication within Office of Secretary of Air Force or appropriate Secretariat level for pertinent Service

•Obtain available records and supporting documents to assist MEB and councils in their determinations

•Advise physicians on irregularities and omissions in their case write up / record and rejects any cases determined not to be properly completed •Responsible for initiating and obtaining final approved copies of Line-of-Duty Determinations on all cases where diagnosis is trauma incurred and participates in Medical Board hearings as adviser and recorder

•Provide administrative advice to Board on what authorized types of disposition can be made on case by case basis

•Ensure each Board recommendation is in compliance with current AF directives and policies

06/2005 to 10/2010
Contract FEMA Housing Inspector Parsons Brinkerhoff City, STATE,
  • Process FEMA Authorized inspection of disaster related property damage, regulations, codes, ordinances and techniques.
  • Made and submitted reports detailing finding using ACE3 scheduling software.
  • Scheduled clients for home inspection, insurance review, and inventory essential requirements present or absent from dwelling as well as conduct visual inspection for notable damage
  • Take photo of damaged dwelling and upload them for processing and adjudication

  • Used coordination and planning skills to achieve results according to schedule
  • Used Microsoft Word ,ACE 3 CONSTRUCTION VALUATOR and other software tools to create documents and other communications

  • Worked with disaster victims to understand needs and provide excellent service
  • Served customers in friendly, efficient manner following outlined steps of service
  • Conducted research, gathered information from multiple sources and presented results
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions

  • Worked closely with program administrators to maintain optimum levels of communication to effectively and efficiently complete projects
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
06/1990 to 07/1994
Instructor Lawton College City, STATE,

•Technical college-level courses.

•Provides and reviews course syllabus and outline with students on first day of class. Maintains and ensures consistency between course objectives and daily lesson plans. Provides and discusses syllabus modifications with students throughout term.

•Updates and maintains current and accurate course information, including course syllabus, for faculty resource center.

•Prepares and administers examinations, student projects, and other teaching aids needed to fulfill objectives of program. Sets up classroom, lab equipment, projects, assignments, etc. in preparation for each new phase or class start.

  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

  • Optimized learning plans, quantifying student progress through test administration.
  • Oversaw curriculum implementation and continuous improvement of industry best practices.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Collaborated with administration to increase departmental budgets.

  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • .
  • Tested students on materials presented in workshops and classes
  • Created and implemented written and oral assessments.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.

  • Created guides and course materials to reiterate lecture information and help students.
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
  • Emphasized safe working and classroom conditions and practices.

11/1985 to 02/1994
Hospitalcorpsman United States Navy, USN City, STATE,
  • Provided leadership, delegation and exceptional medical service in high-pressure situations.
  • Coordinated and executed transport of sick and injured patients as needed.
  • Rendered emergency medical treatment and administered immunization programs.
  • Transported sick and injured and conducted preliminary physical examinations.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
Expected in 05/1998
Associate of Arts: General Office Services
Cleveland State University - Cleveland, OH
Expected in 04/1986
Associate of Science: Emergency Medicine/ Combat Paramedic
Naval School of Health Sciences - Great Lakes, IL,
  • Recognized for outstanding dedication to patient care.

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Resume Overview

School Attended

  • Cleveland State University
  • Naval School of Health Sciences

Job Titles Held:

  • Advanced Medical Support Asst
  • Lead Contact Representative
  • Contract FEMA Housing Inspector
  • Instructor
  • Hospitalcorpsman


  • Associate of Arts
  • Associate of Science

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