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advanced medical support assistant gs 0679 06 resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Goal-oriented Advanced Medical Support Assistant well-versed in report preparation, patient scheduling and medical record maintenance. Proficient in Microsoft . Organized individual with 35 years of experience handling clerical duties for practitioners by scheduling appointments, greeting patients and managing filing systems.

Skills
  • Multi-line Telephone System Operation
  • Completing Insurance Forms

Decision Making

  • Patient Relations
  • Clear Communication
  • Time Management
  • Updating Medical Records
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Data Entry
  • Relationship Building
  • Data Analysis
  • Payment Processing
  • Microsoft Office
Work History
08/2016 to Current
Advanced Medical Support Assistant GS-0679 - 06 Dallas VA Medical Center City, STATE,
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Verified and updated clinical records.
  • Interviewed patients to verify and update clinical and demographic records.
  • Mailed patient appointment letters.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • Identifies incomplete encounters and communicates findings to providers as needed
  • Assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
  • Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)
  • Enrollment of new Veterans
  • Transferring of Veterans from one VA to another.


07/2012 to 07/2016
Program Support Assistant GS-0303 - GS-06 J. L. McClellan Veterans Hospital City, STATE,
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Participated in marketing, outreach and other visibility efforts.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Provided general program information and assistance.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates for use by executives and employees.
  • Monitor and process medical claims
  • Monitor the status of patients in the community and coordinates with facility Bed Control, Admissions, and the private Healthcare centers and hospitals with regards to the patient in the community that are awaiting transfer to our facility.
  • Communicate effectively with a variety of people from varying backgrounds and ability to discuss and give information in a manner that elicits cooperation and understanding by the staff and/or family members.
  • Maintains availability of funds for Non-VA medical care for this station, by creating and using spreadsheets.
  • Managing four Fund Control Points (Skill Nursing, Homemaker/ Home health, Hospice and Respite)
  • Receiving Consults and work up authorizations by calculating amounts to be paid out and faxing it to the appropriate party.
  • Maintaining statistics for reports, budget requirements and follow up control.
  • Prepares monthly reports and special statistical analysis.
  • Scheduling appointments
  • Monitoring The Choice Program.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
07/2009 to 07/2012
Inpatient Medical Support Assistant GS-00-5 - GS5 J.L. McClellan Veteran Hospital City, STATE,
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Interviewed patients to verify and update clinical and demographic records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
Education
Expected in 06/1987 to to
Bachelor of Science: Business Administration And Management
University of Arkansas At Little Rock - Little Rock, AR
GPA:

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Resume Overview

School Attended

  • University of Arkansas At Little Rock

Job Titles Held:

  • Advanced Medical Support Assistant GS-0679 - 06
  • Program Support Assistant GS-0303 - GS-06
  • Inpatient Medical Support Assistant GS-00-5 - GS5

Degrees

  • Bachelor of Science

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