Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills with the ability to prioritize duties through efficient time management.
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nformatio9n. Assuresthat patients are treated courteously, enthusiastically, and in a timely manner both in persona and on the telephone. Resolves complaints within my control and reports feedback to management. Assists patients and family members in contacting support services. Communicates effectively with all internal and external customers. Meets customer expectations with results to be determined through ongoing feedback mechanisms. Responds attentively and consistently to requests for assistance. Relays messages promptly, accurately, and appropriately. Accurately schedules patient appointments using VS GUI software and schedules according to the VHA Scheduling Directive 1230. No blind scheduling, accurately schedules appointments using correct Clinically Indicated Date (PID) or patient preferred date (PD). Accurately maintains patient appointments recall data using the national Recall system software. Assures new/established patients or new to stop code are placed on the Electronic Wait List (EWL) Verifies demographic data of patients encountered in person or by telephone; updates the data as necessary in the Vista software package. Obtains two Joint Commission approved identifiers to verify ID at time of outpatient check in or admission. Ensures timely administrative and scheduling action is taken on consults within 2 days from date received. Protects the confidentiality of sensitive files protects data from unauthorized release, loss, alteration, or deletion. Promptly reports any violations of security or observed irregularities to proper authorities. Uses the computer for work-related functions only including VISTA, CPRS, Internet and Microsoft Outlook email, acquires and maintains computer literacy and knowledge of all computer packages used in support of patient care. Accurately scans and enters insurance information.
Responsible for new patient registration within the VA system. Ensures that the veteran when reporting to their appointment has a pleasant experience while checking in to their appointment. Schedules appointments, cancels appointments according to instruction, ensures travel pay for the patients are completed prior to them leaving. Works hand in hand with providers and nurses as part of the PACT TEAM. Completes ID card requests according to availability.
Assigned to a 16 bed psychiatric long term care facility that is home to patients with Mental Disorders due to a Medical condition, Substance/related disorders, Schizophrenia, and other Psychotic Disorders. Primary duties included: Patient rounds, maintaining patient safety. Facilitating assigned groups, and one to one patient therapy
As a Hospital corpsman performed basic nursing care: Applied bandages, splints, and dressings, took and recorded vital signs; collected specimens, performed blood draws, administered medications and can identify the elements and functions of the Circulatory, Respiratory, Digestive, Urogenital, Musculoskeletal, and Nervous System. Kept medical department equipment and spaces clean and sanitary, performed routine clerical duties of the ward. As a Psychiatric Technician ws trained in the following area: Human Growth and Development, Psychiatric Behavioral Intervention, Groups and Counseling, Operational Stress Management, and Psychological Testing. While assigned to a 25 bed acute care psychiatric unit oversaw patients with Mental Disorders due to a medical condition, substance-related disorders, Schizophrenia, and other psychotic disorders. Mood disorders, anxiety disorders, somatoform disorders, adjustment and personality disorder. While assigned to an outpatient psychiatry clinic duties included: Maintaining doctor's schedules, booking, rescheduling and cancellation of patient appointments. Performed patient vital sign prior to their appointment, helped facilitate children's ADHD workshops. This does not include the countless years of hands on training i have received from the Military.
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