Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Seeking a Business Systems Analyst position that requires extensive experience and success in satisfying customers. Looking for a technological position that offers an opportunity for advancement, and to better myself through training and experience.
Epic - Grand Central (ADT/Prelude) 07-2013
Version 2014
Bachelor of Science: Information Technology, Expected in 12-2012
Minnesota School of Business - Richfield, MN
GPA: GPA: 3.69
Information Technology GPA: 3.69
  • Epic Applications: Grand Central (ADT/Prelude), Cadence 
  • Professional: Multi-tasking, Problem Solving, Troubleshooting, Client Liaison, Customer Service, Detail Oriented, Excellent Interpersonal Skills
  • Healthcare: Nursing, Patient Care, Patient Flow, Coding, Real Time Eligibility, Staffing, Supervisory Skills, User Training, Registration, Medical Terminology, Medical Technology, Medical Billing, ICD-9
  • Microsoft Office: Access, Excel, Word, Outlook, PowerPoint, Publisher, Windows XP, Vista, Web Design
  • Applications: Microsoft .Net, Adobe (Photoshop, Publisher, Illustrator, Acrobat)
  • Superb communication skills
  • Advanced problem solving abilities
  • Critical thinking
  • Business systems analysis
  • Business process improvement
  • Advanced Excel modeling
ADT/Prelude Business Analyst and Developer, 01/2015 - Present
Avera Health Mitchell, SD,
  • Implementing the new Single Screen Bed Planning Serve as an expert on Grand Central (ADT), Prelude topics.
  • Also helped with service requests and issues with Cadence Assisting in implementing the new Welcome module Assisting in Real Time Eligibility implementation as well as plan and group number mapping Defining new workflows to improve patient flow Troubleshoot complex situations and issues Manage and conduct analysis of business action, user needs and review existing systems as needed.
ADT/Prelude Business Analyst, 07/2013 - 01/2015
Pacific Medical Centers Tigard, OR,
  • Planned for basic project systems including monitoring and tracking questions, conducting testing and developing and conducting user training Served as subject matter expert associated with content, processes and procedures associated with enterprise applications System-wide Go Live support EVS/Transport build and Go Live support Defined detailed requirements, analyzed business needs and validated solutions with the customer Troubleshot complex situations and relationships Conducted analysis of business and users' needs and revised existing systems as needed Liaison between IS and users to resolve workflow or functional questions Challenged others' thinking to create effective and efficient work processes Advanced experience with Epic, ADT (Admission, Discharge and Transfer) as well as Cadence.
Patient Flow Coordinator, 07/2012 - 07/2013
Medstar Health Lutherville Timonium, MD,
  • Assisted in coordination of patient placement from the Emergency Room in addition to other outside healthcare facilities to inpatient environment Assigned accepting physician to admitted patients from Emergency Room and outside sources Physician assignment for transferred level of care within the hospital Post "Go Live" medical practice pager support Specialized in Admission, Discharge and Transfer/Epic Strong End-user and client liaison customer service skills Support Epic access control initiatives throughout patient admission process.
Surgery Scheduling Coordinator, 11/2009 - 05/2012
Verizon Communications Stamford, CT,
  • Provided superior customer service to surgeons, surgeon schedulers, and other internal departments Processed surgery requests efficiently with high attention to detail, and provided extensive follow-up when needed Found methods to reduce costs and increase efficiencies while upholding the Fairview values and core beliefs.
  • Suggest alternative workflows and processes to minimize waste and help the entire operating room area to become more mission aligned Maintained the highest levels of detail and knowledge to each procedure keeping room utilization high.
  • Constantly making sure all surgical equipment, including specialized equipment, needed was available and ready for all future surgical cases.
  • Consistently exceeded customer service satisfaction and willing to go above and beyond expectations while maintain Fairview values and goals.
  • Continuously willing to assist with special departmental project when directed by management Entered and verified medical billing for all surgery cases.
Patient Placement / Staffing Specialist, 04/2005 - 09/2009
Fairview Health Services City, STATE,
  • Managed numerous hospital units staffing for current and future shifts Accomplished departmental goals of consistent unit staffing while staying under unit budget goals Maintained constant communication with each unit while establishing rooms for patient admissions with superior customer service Created and maintained department intranet site as enterprise communication tool Created and revised various department documents using several computer applications including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Constantly assisted with special department needs and projects Instrumental in the development and deployment of "Onecall" system, assisting to connect physicians to accepting specialist to Southdale Hospital.
  • Making patient transfers easier for both doctors and patients.
Certified Nursing Assistant, 04/2004 - 04/2005
Fairview Health Services City, STATE,
  • Assisted every nurse with vital patient care on Surgical and Medical floor.
  • Performed daily care and monitoring of patient progress.
  • Maintained and updated patient information and improvements as well possible regression.
  • Utilized up-to-date medical technology to keep track and monitor patients.
  • Developed and used different approaches to communicate more effectively and efficiently between nurses and nursing assistants as well as keeping medical terminology at a minimum to help patients understand.
Teller Coordinator, 08/2003 - 06/2004
US Bancorp City, STATE,
  • Managed currency exchanges and account research while providing exceptional customer service.
  • Accomplished hundreds of transactions daily while still balancing individual and branch accounts.
  • Constantly achieved daily, quarterly and annual branch account goals in addition to completing everyday tasks.
  • Assisted in researching and resolving complex customer account disputes using problem solving and multi-tasking skills.
Business Account Specialist, 03/2000 - 08/2003
US Bancorp City, STATE,
  • Managed, represented and provided primary contact customer service to over 2,100 business accounts in addition to primarily 120 business credit card accounts at call center.
  • Supported departmental duties while accomplishing daily responsibilities.
  • Consistently achieved department goals and added new credit card consumers.

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Resume Overview

School Attended

  • Minnesota School of Business

Job Titles Held:

  • ADT/Prelude Business Analyst and Developer
  • ADT/Prelude Business Analyst
  • Patient Flow Coordinator
  • Surgery Scheduling Coordinator
  • Patient Placement / Staffing Specialist
  • Certified Nursing Assistant
  • Teller Coordinator
  • Business Account Specialist


  • Bachelor of Science

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