Adoptions Manager Resume Example Humane Society Of Southern Wisconsin

ADOPTIONS MANAGER

Summary

Knowledgeable animal welfare professional bringing well-developed planning and problem-solving abilities developed over 4 years of related experience. Focused on maximizing efficiency and resource utilization to support operations and increase positive outcomes. Well-organized, diligent and systematic with natural relationship-building and leadership talents.

Skills

Familiarity with animal behaviors
Courteous demeanor
High-energy attitude
Superior communication skills
Excellent multi-tasker
Adaptive team player
Time management
Detail-oriented

Strong communication skills
Understanding of animal welfare
Command and control
Adaptable
Record keeping
Managerial experience
Building trust and rapport
Culturally-sensitive

Experience

Humane Society Of Southern Wisconsin | Janesville, WIAdoptions Manager 01/2019 - Current

Ensure the customer service and adoptions team is providing excellent customer service with a positive, non-judgmental attitude to all visitors
Understand and ensure SOP are being carried out
Improved operations by working with team members and customers to find workable solutions
Maintain industry knowledge through continuing education, training and monitoring of industry publications
Manage day-to-day operations, including supervision and assignment delegation
Train and mentored new employees and volunteers to maximize team performance
Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Executed new training initiative to improve skills and develop leaders from within
Maintained high level of morale and team-work on adoption floor through frequent communication with employees
Maintained open and professional team relationships to quickly identify and resolve issues
Communicate and coordinate with multiple departments to achieve top results
Recruit, hire and train new employees, including monitoring and review of individual performance
Increased overall team efficiency and productivity
Complete thorough opening, closing and shift change functions to maintain operational standards each day
Supervise and train customer service team members to provide exceptional service, driving retention and satisfaction
Remain calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Check and secure building entrances
Engage in open and informative communications with the Executive Director when appropriate to give and receive input regarding policy, personnel issues, and budget
Participate when requested in appropriate public relations events, tours, fundraisers, initiatives, and special programs created by the organization
Improved customer service delivery and measure feedback to drive greater efficiencies, fostering polite and professional interaction with the general public and serving as a conduit between admissions, spay/neuter, adoptions and volunteers
Manage the status and eventual outcomes of all foster to adopt and trial adoptions
Manged the status and eventual outcome of satellite adoption locations: Petsmart, Petco, Vet Clinics, etc
Participate in morning rounds
Monitor animals for changes in behavior and communicate changes/concerns to veterinary staff or kennel manager
Improved customer satisfaction by finding creative solutions to problems
Reviewed established procedures to assess areas in need of improvement
Responsible for weekly radio segment on the "pet of the week" as well as presenting information to news outlets on camera and in print
Prepared and presented educational programs to shelter visitors and educational events off site

Humane Society Of Southern WI | Janesville, WIAdoptions Supervisor 04/2018 - 01/2019

Responsible for assisting the adoptions manager with their day-to-day department staff and volunteer supervision including but not limited to scheduling and training, as well as development of team members to assure highest standard of performance and professionalism
Familiarizes oneself with all animals available for adoption during each shift in order to facilitate thoughtful decision making for potential adopters in selecting a new pet. Works with enrichment coordinator to ensure that adopters receive pertinent behavioral or specific personality needs of each animal and the appropriate support or guidance to manage such needs
Treats all animals and the public in a professional and efficient manner, servicing customers expeditiously, following up on public requests in a timely manner, including returning phone calls, and responding to questions according to established guidelines
Assists public with lost and found services including completion of reports, assisting with searches at the shelter, and all other efforts for reunions
Recording and billing of city of Janesville licensing
Responsible for records of licensing
Ensures phone calls are answered promptly and all email and voicemail messages are returned/processed in a timely fashion
Refers the public to outside resources and partner organizations as necessary
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
Achieved mutual agreements and cleared up miscommunication by working with all parties to reach win-win solutions
Maintained and created records by accurately recording adoption and return to owner releases on PetPoint software

Humane Society Of Southern WI | Janesville, WIAdoptions Team Lead 12/2015 - 04/2018

Maintained cleanliness of lobby space, ensured all donations were processed and the front desk is neat and clean
Earned good attendance record and built reputation for being on time and ready to work
Improved operations by working with team members and customers to find workable solutions
Prepared for adoption events
Cleaned kennels and animal rooms and provided related housekeeping duties
Consistently provided excellent service and attention to customers in face-to-face encounters and through phone conversations
Monitored animals for changes in behavior and communicated changes/concerns to veterinary staff
Assist in walking of dogs
Handle animals in a safe and humane manner
Greet and assist all customers daily in high-traffic retailer
Support animal health by keeping all areas clean, neat and properly sanitized

Education and Training

Memorial High School | Beloit, WIHigh School Diploma

Certifications

Maddie's Canine Life Saving Master Class

Maddie's Matchmaker Apprenticeship

Maddie's Feline Life Saving Master Class

Humane Wisconsin Shelter Rescue Training

Hard to Place Cats Cat Town Apprenticeship

References

DeShawn Christiansen 608-751-6270

Emily Hopper 608-346-1507

Jason Turner 608-481-2821

Resume Overview

Companies Worked For:

Humane Society Of Southern Wisconsin
Humane Society Of Southern WI

School Attended

Memorial High School

Job Titles Held:

Adoptions Manager
Adoptions Supervisor
Adoptions Team Lead

Degrees

High School Diploma

Adoptions Manager Resume Example

Resume Score: 80%

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