Multi-talented Clerical, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic Secretarial skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of direction and training in learning new skills. Motivated to learn, grow and excel at Ellis Medicine.
Skills
Call center processes
Adept at treatment and discharge planning
Knowledge of treatments
Admissions
Record Keeping - Charts
Psych Medical Terminology
Call center customer service
High-volume call centers
Treatment record preparations
Discharges
Faxing - Scanning - Copying
Work History
04/2019 to Current
Adolescent Treatment Center ClerkCache Creek Casino Resort – Brooks, CA,
Handled calls per shift to address patient inquiries and concerns.
Resolved technicial problems, improved operations and provided exceptional patient support.
Developed team communications and information for unit. .
Worked with patients families to understand needs and provide solutions.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Review admissions and discharges on a daily basis according to the census.
Ordering all office supplies.
Greeting all vistors and checking identification for patients.
Familiar with copying, faxing, and scanning. Responsible for all mailings for the unit.
I currently use Cerner programming system.
I am currently using MS Office and Excel, E-Mail and the Internet
I am able to multitask in stressful situations, as well as handle myself in code environments.
08/2016 to 02/2019
Gift Shop ClerkChildren's Of Alabama – Bessemer, AL,
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
10/1996 to 08/2018
Executive Secretary - Athletic OfficeRotterdam Mohonasen Central School District – City, STATE,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Organized and updated schedules for the Director of Athletics.
Promoted team productivity by keeping supplies organized and well-stocked.
Updated other Athletic Directors in the Suburban Council on meeting times and changes.
Seamlessly interacted with Athletic Director to plan and complete special projects for Athletics.
Worked with Athletic Director to coordinate and complete special projects for Senior Banquets, Hall of Fame dinners and Award ceremonies..
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
08/2006 to 04/2009
Patient Registration RepresentativeEllis Medicine – City, STATE,
Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
Imaged and scanned patient and registration documentation into electronic patient record via [System] .
Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
Visited patients' rooms to collect insurance and financial information required for registrations.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Took copayments and compiled daily financial records.
Education
Expected in 06/1978
High School Diploma: Colonie Central High School - Albany, NY GPA:
Expected in
Associate of Science: Business Schenectady County Community College - Scotia, NY GPA:
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