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Admissions Counselor Resume Example

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ADMISSIONS COUNSELOR
Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Skills
  • Communication
  • Educational process knowledge
  • On-campus event planning
  • Professional development training
  • Goal setting
  • Business growth and retention
  • Customer relations
  • Recording vital signs
  • Patient privacy
  • Documenting behaviors
  • Responding to emergencies
  • Operations management
  • Business analysis
  • Consulting
  • Business planning
  • Budgeting
  • Scheduling
  • Recruitment
  • Coaching and mentoring
Work History
11/2019 to CurrentAdmissions CounselorUniversity Of Maine At Fort Kent | Fort Kent, ME
  • Reviewed admissions applications and evaluated student credentials.
  • Explained to institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Compiled academic reports and drafted official letters.
  • Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
  • Organized college tours for graduating students and coordinated group visits from high schools.
  • Identified and addressed concerns of incoming students and parents.
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Created and designed marketing materials for student recruitment and retention.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Maintained positive relationships with students, faculty, alumni and administration.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Partnered with school administrators, teachers and parents or guardians to provide students with appropriate and adequate counseling support in school.
06/2014 to CurrentOffice Coordinator/ Bookkeeper/Customer Service CashierParadis Shop & Save | Fort Kent , Maine
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in [Software].
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Provided outstanding customer service by quickly and professionally handling issues.
06/2015 to 05/2019Behavioral Health ProfessionalAroostook Home Health | Fort Kent , Maine
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Aided parents in arranging medication evaluations and psychological testing.
  • Connected clients with community service and resource agencies.
  • Observed and monitored client behavior and responses to treatment.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Led activities that developed students' physical, emotional and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Attended monthly staff training sessions.
05/2012 to 08/2018Pool Manager/Lifeguard SupervisorTown Of Fort Kent Recreation Department | Fort Kent , Maine
  • Arranged, coordinated and implemented promotion of aquatic facility programs and events.
  • Scheduled 5 lifeguards to ensure adequate coverage of pool areas during operating hours.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
  • Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
  • Scheduled, coordinated and conducted in-service training for 15 lifeguards to promote full competence in first aid, CPR and water rescue techniques.
  • Operated, cleaned and maintained pool operating equipment, including water filtrations and water intake and outlet systems.
  • Performed careful observation of people to monitor pool activities and ensure member safety.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Tested and maintained water quality.
  • Monitored pool area for violations and potential hazardous situations.
  • Explained and demonstrated freestyle and butterfly swimming strokes, exhibiting proper technique and positioning in water.
  • Share tips with patrons on swimming techniques and strength training.
  • Gave private lessons to special needs students, including those with down syndrome and Autism, teaching such techniques as floating and treading water.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed bi-weekly reviews assessing each employee's performance and developed improvement plans.
  • Established and maintained positive work environment to enhance retention and productivity.
Education
05/2019Bachelor of Science | BiologyUniversity of Maine At Fort Kent, Fort Kent, ME
06/2014High School DiplomaFort Kent Community High School, Fort Kent, ME
Accomplishments
  • 2014, 2015, 2019 USCAA Division I Women's Soccer National Champion
  • Elected by fellow athletes to represent the University of Maine at Fort Kent Lady Bengals as Team Captain for 2018 and 2019 season.
  • Achieved "All Tournament Team " in November, 2018.
  • 2018 USCAA Division I Women's Basketball National Champion Runner-up
  • Awarded "The Best Oral Presentation" of 2019 Scholar Symposium
Certifications
  • CPR Certification
  • Licensed Certified Nurses Assistant
  • Behavioral Health Professional Certification
  • Licensed in First Aid
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Resume Overview

Companies Worked For:

  • University Of Maine At Fort Kent
  • Paradis Shop & Save
  • Aroostook Home Health
  • Town Of Fort Kent Recreation Department

School Attended

  • University of Maine At Fort Kent
  • Fort Kent Community High School

Job Titles Held:

  • Admissions Counselor
  • Office Coordinator/ Bookkeeper/Customer Service Cashier
  • Behavioral Health Professional
  • Pool Manager/Lifeguard Supervisor

Degrees

  • 05/2019 Bachelor of Science | Biology
    06/2014 High School Diploma

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