Acting Supervisor Resume Example
- Professional Summary: Twenty-five years of Public Service in the full capacity by dedicated to helping & providing effective mannerism of customer service with law enforcement and emergencies great public relations face to face direct expertise with others. Administrative Assistant front & back included supervising others, payroll & scheduling. Work independently and productivity deadlines met upon request. Team-leader. Supervised others. Maintained front and back office setting. Multi-task.
- Public Relation to professionalism attitude dealing with the public.
- Collections on accounts dealt with large sums of money & submitting payroll.
- Telephone etiquette & excellent communicating. PBX multi-lines
- Excellent organization. Detail-oriented and problem solver.
- Software: Microsoft Word/Excel, EPIC Resolute, EMR, SAP, KRONOS, HPA, Anasazi Communication Expertise in customer service. Diversity with others. Excellent communication.
Service-oriented Patient Service Representative with distinguished knowledge of 2 years. Adept at scheduling and medical billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education. Capable medical administrative professional with 2+ years of patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Capable medical administrative professional with 2+ years of patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. 2 years of Service-oriented Patient Service Representative with distinguished knowledge of Front Desk. Adept at scheduling and medical billing with a talent for collaboration and eye for detail. Successful at comprehensive patient education. Service-oriented Patient Service Representative with distinguished knowledge of Customer Service. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Capable medical administrative professional with 2+ years of having patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
Detail-oriented with a commitment to safety and quality. Adept at training new employees on processes and procedures. Service-oriented Patient Service Representative with distinguished knowledge of Check-in Process. Adept at scheduling and medical billing with a talent for collaboration and eye for details. Successful at comprehensive patient education. Customer Service-oriented Patient Service Representative with distinguished knowledge of Front Desk. Adept at scheduling and medical billing with a talent for collaboration and eye for details. Successful at comprehensive patient education. Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Experienced Administration with over 25 years of experience in Public Relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Supervisor staff of 10-12 employees Customer Service dealing with internal & external
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City Of San Antonio, Tx – San Antonio , TX
- Supervised others while maintaining the front & back office setting
- Scheduling weekly assignments instructions, requesting vacation time, sick time usage, monitor shift shortage while requesting mandatory manpower overtime when needed
- Handling disciplinary action among subordinates employees when necessary
- Handling extensive calls average of 150 firefighters and paramedic responding to an emergency 9-1-1 calls
- Accurately inputting into database pertinent information
- Answering stressful calls dealing with the public concerning family members involved in a gunfire shooting, motor vehicle accidents or other related emergencies
- Communicating effectively with law agencies Harris County and other outside jurisdiction law enforcement requestion estimated arrival time to the hospital for an ambulance dispatched on the scene
- Effectively controlling the release of confidential information to the general public
- Oversaw and optimized work of 12 [Acted Supervisor performing high-quality [Supervising] work.
Common Spirit – Colorado Springs , CO
- Supervised while monitoring 3 shift coverage
- Resolved issues in troubleshooting laptops issues requesting by law enforcement agencies
- Analyze convert written crime data into coded statistical crime reports to generate specific crime definitions by FBI guidelines
- Deadlines met on productivity assignments daily 110-200 average
- Specialized in sexual assault cases also robbery reports
- Mandatory 40 hrs overtime completed monthly requested by management
- Counselor liaison between internal employees with external employees on related topics discussions
- Maintained filing for records retention period quarterly
Boston Medical Center – Boston , MA
Processes requests for release of information
Filing while organizing and maintaining records location
Adheres to confidentiality HIPPA laws and guidelines to patient's records
Storage charts retention period in their designated locations
- Performed special assignments as needed
- Set up patient charts and documented information in various company software using Anasazi
- Pulled patient records and transferred information to appropriate parties
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information
- Verified record copies before handing each over to check for and remove unnecessary details
- Set up patient charts and documented information in various company softwares
- Disseminated information to correct department, individual or outside location
- Participated in unit based Quality Assurance Program
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments
- Verified and entered necessary information such as, Demographic and History into the patient management system
Kelsey-Seybold Clinic – City , STATE
- Scheduling, canceling patients' appointments
- Assist supervisor in daily cash deposits, daily tasks close-outs effectively, other assignments when needed
- Properly verifying insurance coverage through SOP
- Adheres to confidentiality HIPPA laws guidelines to patient's records
- Direct face to face customer service experience
- Extensive PBX increase calls from 80 more daily
- Perform patient's registration for doctors' appointments, immunization, labs also radiology
- Heavy cash handling, co-pays, a fee for service, deductibles, collections debts
- Utilize Health Plan Allowance
- Coordinate with clinical staff in a timely manner when delay in patient's check-in process (needing additional information or CRM request)
- Collecting payments of service for facility with doctor fees ASC. Inform patients of ambulatory conditions consent
- Coordinated between patients, healthcare professionals to meet patient needs
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Checked daily doctor schedules while verified insurance
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing
- Minored in Medical
- Majored in Business
- Member, Houston Police Department 12 yrs
- Member, Houston Fire Department, 13 yrs
- Member, Harris County Guardianship, 27 yrs
- Member, Houston Police Resolution Counselor, 5 yrs
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Resume Overview
School Attended
- Jeanerette High School
- Texas School of Business
Job Titles Held:
- Acting Supervisor
- Administrative Associate
- Health Information Technician
- Ambulatory Service Representative
Degrees
- High School Diploma : Mathematics 1982
Certification : Business Administration
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