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acting supervisor resume example with 15 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity.

Accomplished focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Accomplishments
  • Achieved customer satisfaction by completing training with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100+ staff members.
Skills
  • Resolving Complaints
  • Driver Routing
  • Shrinkage Prevention
  • Employee Coaching and Motivation
  • Administration and Reporting
  • Performance Tracking and Evaluations
  • Job Assignments
  • Technical Proficiency
  • Scheduling and Coordinating
  • Performance Motivation
  • Business Processes and Procedures
  • Priority Management
  • Waste Elimination
  • Safe Work Methods
  • Managing Operations and Efficiency
  • Motivating Performers
  • Microsoft PowerPoint
  • Payroll Preparation
  • Punch Lists
  • Daily Transactions Review
  • Upgrading Systems
  • Shift Coverage
  • Coffee Machinery
  • Monthly Inventory
  • Human Resource Management
  • Guest Satisfaction
  • Business Analysis
  • Chemical Cleaners
  • P&L Oversight
  • Microsoft Access
  • Inventory and Supply Management
  • Leading Crews
  • Crew Monitoring
  • Leadership
Work History
07/2018 to Current Acting Supervisor First Transit | Red Wing, MN,
  • Set overall vision and provided team leadership.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored workshop work flow for over 50 employees.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Built, managed and coached insourced and outsourced teams.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Streamlined operations of multiple lines of business within organization.
10/2011 to Current Operational Technology Person McDonald's | City, STATE,
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved Number technical support inquiries per day.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Resolved system, hardware and telephone issues within Number hours, improving efficiency among departments.
  • Analyzed Type issues to identify troubleshooting methods needed for quick remediation.
07/2007 to Current General Manager Mc Donald’s | City, STATE,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Expected in 06/2000 to to High School Graduate | Bell High School , Bell Ca , GPA:
Certifications
  • Certified general manager , Mc Donald’s - for 15 years
  • Certified OTP pro for over 5 years

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Resume Overview

School Attended

  • Bell High School

Job Titles Held:

  • Acting Supervisor
  • Operational Technology Person
  • General Manager

Degrees

  • High School Graduate

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