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Acting Lead Ground Operations Agent Resume Example

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ACTING LEAD GROUND OPERATIONS AGENT
Summary

Knowledgeable Lead Ground Operations Agent with 17 years of proven expertise in managing aircraft operations to foster safety and efficiency. Proactive leader with strengths in communication, collaboration while overseeing a team and following aircraft safety protocol and operations.

Skills
  • Time management,prioritization and multitasking skills
  • Excellent interpersonal skills to build strong relationships with other departments
  • Effective communication skills
  • Great strategic planning and problem-solving skills
  • Methodical about analyzing processes and systems to fully understand their functions
  • Proactive research skills to improve the organization
  • Strong project management skills
  • Collaboration and teamwork skills
  • Leadership skills, goal-setting and monitoring progress
  • Sabre Flight Trac Plot, GMS, Flight Explorer
Education and Training
Vaughn College Of Aeronautics And Technology - City, State
Associate of Science
06/2000
Experience
Acting Lead Ground Operations Agent | 01/2018 to Current
Company Name - City, State
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Moved baggage of all sizes to load and unload aircraft.
  • Logged, tracked and traced shipments across airport and partner locations.
  • Communicates changes for optimal safety and flow of aircraft.
  • Leads teams with instruction on execution for on time departure.
  • Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.
  • Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
  • Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
  • Operates external aircraft equipment.
  • Assist Customers with special needs, e.g. Customers who need assistance in boarding
  • Guides aircraft to and from aircraft parking locations
  • Utilizes handheld radio and communicate effectively with proper radio etiquette
Lead Ground Operations Agent | 06/2010 to 12/2018
Company Name - City, State
  • Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.
  • Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
  • Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system.
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Moved baggage of all sizes to load and unload aircraft.
  • Logged, tracked and traced shipments across airport and partner locations.
  • Communicates changes for optimal safety and flow of aircraft.
  • Leads teams with instruction on execution for on time departure.
  • Operates external aircraft equipment.
  • Assist Customers with special needs, e.g. Customers who need assistance in boarding.
  • Guides aircraft to and from aircraft parking locations.
  • Utilizes handheld radio and communicate effectively with proper radio etiquette.
Operations Coordinator | 08/2006 to 06/2010
Company Name - City, State
  • Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
  • Manages winter operations with PASSUR IROP net and deicing.
  • Monitored crews availability, fueling, provisioning, deplaning/boarding process, offloading/loading and passenger connection status.
  • Coordinates and sequences all arrivals/departures to safety and efficiently control air craft traffic entering and exiting ramp area.
  • Communicates pre departure update information and intended gate , taxiway planned and baggage carousel information.
  • Provided assistance to all ground crews responsible for handling and refueling aircrafts.
  • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
Ground Operations Agent | 08/2004 to 08/2006
Company Name - City, State
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Collected, sorted and checked baggage tags against flight lists.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Managed ramp activities and team for inbound and outbound flights.
  • Read ,interpret and complete aircraft weight and balance load sheets,hazardous material,identification labels,aircraft loading manifests, and baggage and cargo routing tags.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Worked closely with ramp team and Supervisors to deliver project requirements, develop solutions and meet deadlines.
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Resume Overview

School Attended

  • Vaughn College Of Aeronautics And Technology

Job Titles Held:

  • Acting Lead Ground Operations Agent
  • Lead Ground Operations Agent
  • Operations Coordinator
  • Ground Operations Agent

Degrees

  • Associate of Science

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