, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
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Highly-qualified Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approach. Bringing 17 years of proven expertise in managing aircraft operations to foster safety and efficiency. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Skills
Time management, prioritization and multitasking skills
Excellent interpersonal skills to build strong relationships with other departments
Effective communication skills
Great strategic planning and problem-solving skills
Methodical about analyzing processes and systems to fully understand their functions
Proactive research skills to improve the organization
Strong project management skills
Collaboration and teamwork skills
Leadership skills, goal-setting and monitoring progress
Sabre Flight Trac Plot, GMS, Flight Explorer
Scheduling and calendar management
Content management expertise
Active listening skills
Teambuilding skills
Analytical skills
Decision-making skills
Education
Expected in 06/2000Associate of Science | Vaughn College Of Aeronautics And Technology, East Elmhurst, NYGPA:
Experience
06/2021 to CurrentOperations Supervisor Children's National Medical Center | Lanham, MD,
Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) responsible for meeting federal and local requirements.
Provided exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality while delivering the JetBlue experience.
Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.
Supports, coaches, and trains Airports Crewmembers encourages engagement and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
Conducted briefs and partnered with Airports Crewmembers and/or Business Partners prior to each shift and reported all pertinent information to MOD including any maintenance issues or cancellations.
Strategically identifies operational challenges and implements improvements to maximize and ensure the success of on-time performance initiatives.
Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
Directed Airport Crewmembers through operational issues while coordinating efforts with all departments that support the operation throughout the operation while ensuring effective day-to-day collaboration and accountability.
Collaborated and stayed current with Airport and/or Ground Operations qualifications, as required.
Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues.
Partnered with JetBlue University to ensure effective training that leads to successful Customer interactions and upholds safety standards.
Evaluated Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
Trained, mentored and motivated employees to maximize team productivity.
Oversaw implementation of procedures, goals and objectives within operations.
Maintained best practices and leveraged support functions to optimize operational performance while meeting goals.
01/2018 to 06/2021Acting Lead Ground Operations AgentWinner Aviation | Vienna, OH,
Maintained operations compliance with FAA, TSA and airport regulations.
Moved baggage of all sizes to load and unload aircraft.
Logged, tracked and traced shipments across airport and partner locations.
Communicates changes for optimal safety and flow of aircraft.
Leads teams with instruction on execution for on time departure.
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Operates external aircraft equipment.
Assist Customers with special needs, e.g. Customers who need assistance in boarding.
Guides aircraft to and from aircraft parking locations
Utilizes handheld radio and communicate effectively with proper radio etiquette
06/2010 to 12/2018Lead Ground Operations AgentJetBlue Airways, JFK International Airport | City, STATE,
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system.
Maintained operations compliance with FAA, TSA and airport regulations.
Moved baggage of all sizes to load and unload aircraft.
Logged, tracked and traced shipments across airport and partner locations.
Communicates changes for optimal safety and flow of aircraft.
Leads teams with instruction on execution for on time departure.
Operates external aircraft equipment.
Assist Customers with special needs, e.g. Customers who need assistance in boarding.
Guides aircraft to and from aircraft parking locations.
Utilizes handheld radio and communicate effectively with proper radio etiquette.
08/2006 to 06/2010Operations CoordinatorJetBlue Airways, JFK International Airport | City, STATE,
Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
Manages winter operations with PASSUR IROP net and deicing.
Coordinates and sequences all arrivals/departures to safety and efficiently control air craft traffic entering and exiting ramp area.
Communicates pre departure update information and intended gate , taxiway planned and baggage carousel information.
Provided assistance to all ground crews responsible for handling and refueling aircrafts.
Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
08/2004 to 08/2006Ground Operations AgentCompany Name | City, State,
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Collected, sorted and checked baggage tags against flight lists.
Connected electrical power units and service hoses to aircraft.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Managed ramp activities and team for inbound and outbound flights.
Read ,interpret and complete aircraft weight and balance load sheets,hazardous material,identification labels,aircraft loading manifests, and baggage and cargo routing tags.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Worked closely with ramp team and Supervisors to deliver project requirements, develop solutions and meet deadlines.
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