LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Acting Director, Strategic IT Delivery
Please provide a type of job or location to search!
SEARCH

Acting Director, Strategic IT Delivery Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
ACTING DIRECTOR, STRATEGIC IT DELIVERY
Professional Summary
Accomplished Strategic Director that is fully accountable for the successful delivery of a diverse $50M+ Portfolio of strategic, complex, high priority programs. With a proven record of success in development of strategic, integrated road maps across all product lines, I have ultimate accountability for achieving strategic goals in the IT space. I offer a demonstrated ability to think strategically and apply this to the delivery of my portfolio, ensuring alignment with enterprise future state goals and the cross-functional teams that support them. My ability to demonstrate thought leadership and to cultivate trusted customer relationships has been key to my success.
Skills
  • Strategic Planning & Execution
  • Account Management
  • New Business & Product Development
  • Contract Management & Negotiations
  • Stakeholder & Vendor Management
  • Portfolio Management
  • Technical Solution Delivery
  • Expert in Microsoft Products, including Project Server
  • PMO Process Development & Continuous Improvement
  • Systems Development Life Cycle (SDLC)
  • Agile, Lean, Iterative, Waterfall Methodologies
  • Risk Mitigation & Contingency Planning
  • Gap Analysis & Opportunity Assessments
  • Financial Management & Cost Estimation
  • Change Management
Accomplishments
  • Recognized in 2016 as a Transformative Change Agent for inspiring and leading the maturation of Enterprise Level Integrated Program Management and Delivery.
  • Recognized in 2015 and 2016 for Innovation and New Business, by successfully developing, proposing, and implementing modernization efforts, including the transition of manual and paper processes to real-time, full automation and online solutions.
  • Recognized in 2015 for Outstanding Contribution as the Manager responsible for the highly successful, $50M, multi-year ICD-10 program implementation (zero production defects and zero audit findings).
  • Recognized in 2015 as a Change Agent for enforcing utilization of Internal Controls and QA Peer Review Processes across the Enterprise, resulting in fewer missed requirements, fewer defects, and higher quality implementations.
  • Selected in 2010 to lead the largest strategic program ever undertaken at BCBSSC managing Strategic Re-Engineering and Modernization planning and delivery.
Work History
Acting Director, Strategic IT Delivery, 07/2013 to Current
Federal Employee Plan Operations Center (FEPOC) - a CareFirst Subsidiary – Washington, DC
  • Accountable for managing the performance of a complex, large ($50M+) portfolio of work that includes Core Business, Informatics, and Next Generation Modernization product delivery.
  • Customer-oriented professional that provides thought leadership for thecross-functional enterprise management team.
  • Full responsibility for Enterprise Portfolio, Program, and Project Processes to ensure best practices are established and implemented (based on CMMI, ITIL, and industry best practices).
  • Analyzed IT market trends and the competitive landscape to understand opportunities and potential value.
  • Perform current state assessments and propose and implement future state Implementation Roadmaps.
  • Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
  • Led the development of course curriculum for all incoming Program Management staff and am Lead instructor for the 400 level series courses.
  • Successfully manage contract delivery and contract re-negotiations within a varied Customer Portfolio.
  • Directactivities including responses to RFPs, development of SOWs, Integrated Planning, Software Development Estimation, Enterprise Resource and Budget Management, executing Procurements, and Vendor Management.
  • Direct the recruitment of talented, innovative management resources and provide ongoing performance assessment and evaluation.
  • Provide strategic guidance, mentorship, and serve as the escalation point for successful issue resolution.
  • Developed and Manage the Master Integrated Plan to facilitate proactive, accurate Portfolio Performance & Monitoring.
  • Developed a strategic analytical model to assess budget variance and ensure financial targets are met.
  • Proven ability to deliver consistent, high quality, complex, large-scale IT Portfolio Delivery through the entire software development life cycle.
  • Translate business and strategic goals into prioritized product requirements, ensuring key pain points are understood and addressed.
  • Developed the Business Justification for and executed the Enterprise Data Transformation Roadmap, standing up a new Informatics discipline to support informed decision-making with meaningful Analytics, Predictive Analytics, and On Demand Reporting.
  • Regularly brief the General Manager, Vice President, and other Senior Executives and stakeholders on the health of the Portfolio, highlighting critical path issues developing corrective action plans.
  • Proven ability to transform failing efforts into successes.

IT Portfolio Manager / Sr. IT Program Manager, 05/2011 to 06/2013
Dekatron Corporation – Washington, D.C

Department of Veterans Affairs/Office of Information Technology (OIT) - IT Portfolio Manager


Sr IT Program Manager, Strategic Division, 07/2008 to 05/2011
BlueCross BlueShield of South Carolina – Columbia, SC
  • Successfully managed strategic mega-sized software development programs in a matrix environment.
  • Successfully managed multiple complex projects simultaneously.
  • Accountability for the management of large teams (12 direct reports, more than 125 matrixed resources), located on-site and remote.Managed resource allocations across the program and conduct performance reviews.
  • In a matrix I/S project environment, provide leadership, vision, and management of program strategies and activities throughout the Software Development Life Cycle (SDLC).
  • Ledthe development of effective Work Breakdown Structure (WBS) to identify key deliverables and dependencies, detailed to an 8/80 level of granularity.
  • Led the development of Microsoft Project schedules throughout the Project Life Cycle (PLC).
  • Piloted and implemented the use of Microsoft Project Server in order to facilitate Integrated Planning and Performance Monitoring across the enterprise.
  • Monitored scope to avoid "scope creep" and hours in order to stay within budget.
  • Proactively identified risks, escalated as appropriate, and worked tirelessly to mitigate risks and meetclient deliverables on time and on budget.
  • Performed financial analysis related to budgets, cost/benefits, and earned value.
  • Respondedto RFPs and developed SOWs.
  • Leveraged Microsoft Visio and Project Server to develop diagrams illustrating critical path milestones and key integration points.
  • Regularly briefed the CIO and all levels of stakeholders on the health of the Program.
  • Established program management processes and led implementation of improvement initiatives.

Application Development Manager / IT Program Manager, 12/2007 to 06/2008
Quality Systems Applications (QSA), Inc – Columbia, SC
  • Promoted in less than four months to manage the enhancement of a complex web-based Asp.net application that ran on Microsoft SQL Server.
  • Successfully managed a portfolio of IT projects for the Department of Energy (DOE).
  • UtilizedCMMI methodology to continuously review and improve software development processes.
  • Utilized the IEEE standard to develop a \'Configuration Management Plan\' to ensure that all changes to systems and interfaces are carefully reviewed and controlled prior to implementation.
  • Created and continuously updated Microsoft Project schedule throughout the Project Life Cycle (PLC).
  • Served as a hands-on program manager that provided expertise to my team in defining project scope, estimating costs and resources, requirements specifications, and system design documents for new development applications.
  • Ensured quality and compliance with software development industry standards.
  • Provided effective oral and written communication to all levels of management and customers.
  • Developed and implemented future state implementations to modernize enterprise architecture and applications.
  • Developed a \'Get Well Plan\' to redesign an existing suite of applications to enhance functionality and improve product efficiency, navigation, and usability.
  • Initiated new business development project to grow our business, which I successfully proposed to the company President and implemented.
  • Develop and executed comprehensive test plans for custom software, database systems and web applications written in C#, C, ASP, Java and utilizing HTML and XML.
  • Managed the team in providing support for user acceptance testing.Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage program interdependencies.
  • Utilized SQL and Microsoft Access to perform data queries.Utilized Microsoft Office Visio to create diagrams of business process flows.

Senior Project Manager / Lead Senior Computer Systems Analyst, 04/2001 to 06/2008
Electronic Data Systems EDS – Alexandria, VA

Selected to lead a major project to convert "The Boeing Company", a multi-million dollar client, from a mainframe legacy COBOL system to one that used Visual Basic and an Oracle DBMS.

One of 5 individuals selected to travel to Pune, India in 2006 to train technical staff to support new international business office.

Served as Project Manager in a matrix I/S project environment, responsible for defining project scope, creating Microsoft Project schedule, estimating cost, identifying resource needs, and monitoring performance of resources and system.

Successfully managed I/S projects utilizing PMBOK-based methodology.

Managed relationships and provided effective oral and written communication to all levels of staff, clientele and I/S team.

Managed a team of 13 resources (including on-site, remote, and foreign-based employees), responsible for work assignment, performance reviews, and budget.

Served as a technical expert in the design and development of employee self-service web and database systems.

Assessed Customers\' technical needs to formulate technical solutions.

Provided technical support and troubleshooting for Production releases.

Perform financial analysis related to budgets, cost/benefits, and earned value.

Define, analyze, and report on metrics to identify defect trends and assist with defect resolution.

Researched, collected and analyzed complex data using Microsoft Access, Excel and SQL.

Created and reviewed technical documents such as requirements specifications, system design, and process flow diagrams while ensuring quality and compliance with internal and industry standards.

Created and executed comprehensive test plans and performed troubleshooting and root cause analysis on custom software, employee self-service web sites, IVR, and interfaces in COBOL, Visual Basic, Java, HTML, XML, and using DB2, Oracle and SQL Server DBMSs.


Benefits Plan Administrator, 01/2000 to 04/2001
Morgan, Lewis & Bockius LLP – Philadelphia, PA
  • Benefits Plan Administrator for 13 offices worldwide Successfully implemented the firm's health & welfare benefit plans.
  • Successfully managed annual enrollment and various adhoc projects.
  • Interpreted federal laws (i.e., ERISA, HIPAA) to ensure compliance.
  • Analyzed technical benefit plan documents to ensure legal regulation compliance.
  • Performed contract renewal rate analysis in-house, which resulted in major cost savings (approximately $40,000).
  • Initiated and developed a Microsoft Access database, which improved ability to manage & disseminate data.
  • Performed successful mediation of elevated medical claim issues between health insurance providers and members.
  • Provided effective oral and written communication with all levels of staff, firm Partners and vendors.
  • Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage project work, perform daily tasks and create internal and client presentations.
Education
Master of Arts: International Affairs, January 2005
The Catholic University of America - Washington D.C.
  • 3.50 GPA
Bachelor of Business Administration: Double Major: Finance and Risk Management & Insurance, December 1999
Temple University - Philadelphia, PA
  • Recipient of Temple University Academic Scholarship; 1995-1999.
  • Recipient of Brain Trust Academic Scholarship (essay winner); 1995.
Associations
  • Gamma Iota Sigma Professional Risk Management, Insurance and Actuarial Science Fraternity.
  • Member of the Women in International Security (WIIS) organization (www.wiis.org).
Additional Information
Languages
  • Lived and studied Spanish language and culture at the Enforex language school in Madrid, Spain; 2005.
  • Conversational Spanish Partner through Temple University\'s International English Language Program; 2000-2002.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Federal Employee Plan Operations Center (FEPOC) - a CareFirst Subsidiary
  • Dekatron Corporation
  • BlueCross BlueShield of South Carolina
  • Quality Systems Applications (QSA), Inc
  • Electronic Data Systems EDS
  • Morgan, Lewis & Bockius LLP

School Attended

  • The Catholic University of America
  • Temple University

Job Titles Held:

  • Acting Director, Strategic IT Delivery
  • IT Portfolio Manager / Sr. IT Program Manager
  • Sr IT Program Manager, Strategic Division
  • Application Development Manager / ITProgram Manager
  • Senior Project Manager / Lead Senior Computer Systems Analyst
  • Benefits Plan Administrator

Degrees

  • Master of Arts : International Affairs , January 2005
    Bachelor of Business Administration : Double Major: Finance and Risk Management & Insurance , December 1999

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Acting-Director,-Returns-Processing-Administration-resume-sample

Acting Director, Returns Processing Administration

OCFO/ Office of Tax and Revenue

Upper Marlboro, Maryland

Director,-Strategic-Marketing-resume-sample

Director, Strategic Marketing

DISCOVERY EDUCATION

Washington, District Of Columbia

Director,-Strategic-Logistics-Plans-resume-sample

Director, Strategic Logistics Plans

United States Air Force

Sumter, South Carolina

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.