Acting Director, Strategic IT Delivery Resume Example

Department of Veterans Affairs/Office of Information Technology (OIT) - IT Portfolio Manager

• Successfully managed strategic mega-sized software development programs in a matrix environment.
• Successfully managed multiple complex projects simultaneously.
  
• Accountability for the management of large teams (12 direct reports, more than 125 matrixed resources), located on-site and remote.Managed resource allocations across the program and conduct performance reviews.
  
• In a matrix I/S project environment, provide leadership, vision, and management of program strategies and activities throughout the Software Development Life Cycle (SDLC).
• Ledthe development of effective Work Breakdown Structure (WBS) to identify key deliverables and dependencies, detailed to an 8/80 level of granularity.
• Led the development of Microsoft Project schedules throughout the Project Life Cycle (PLC).
• Piloted and implemented the use of Microsoft Project Server in order to facilitate Integrated Planning and Performance Monitoring across the enterprise.
• Monitored scope to avoid "scope creep" and hours in order to stay within budget.
  
• Proactively identified risks, escalated as appropriate, and worked tirelessly to mitigate risks and meetclient deliverables on time and on budget.
  
• Performed financial analysis related to budgets, cost/benefits, and earned value.
• Respondedto RFPs and developed SOWs.
  
• Leveraged Microsoft Visio and Project Server to develop diagrams illustrating critical path milestones and key integration points.
• Regularly briefed the CIO and all levels of stakeholders on the health of the Program.
• Established program management processes and led implementation of improvement initiatives.

• Promoted in less than four months to manage the enhancement of a complex web-based Asp.net application that ran on Microsoft SQL Server.
• Successfully managed a portfolio of IT projects for the Department of Energy (DOE).
• UtilizedCMMI methodology to continuously review and improve software development processes.
• Utilized the IEEE standard to develop a \'Configuration Management Plan\' to ensure that all changes to systems and interfaces are carefully reviewed and controlled prior to implementation.
• Created and continuously updated Microsoft Project schedule throughout the Project Life Cycle (PLC).
• Served as a hands-on program manager that provided expertise to my team in defining project scope, estimating costs and resources, requirements specifications, and system design documents for new development applications.
• Ensured quality and compliance with software development industry standards.
• Provided effective oral and written communication to all levels of management and customers.
• Developed and implemented future state implementations to modernize enterprise architecture and applications.
• Developed a \'Get Well Plan\' to redesign an existing suite of applications to enhance functionality and improve product efficiency, navigation, and usability.
• Initiated new business development project to grow our business, which I successfully proposed to the company President and implemented.
• Develop and executed comprehensive test plans for custom software, database systems and web applications written in C#, C, ASP, Java and utilizing HTML and XML.
• Managed the team in providing support for user acceptance testing.Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage program interdependencies.
• Utilized SQL and Microsoft Access to perform data queries.Utilized Microsoft Office Visio to create diagrams of business process flows.

Selected to lead a major project to convert "The Boeing Company", a multi-million dollar client, from a mainframe legacy COBOL system to one that used Visual Basic and an Oracle DBMS.

One of 5 individuals selected to travel to Pune, India in 2006 to train technical staff to support new international business office.

Served as Project Manager in a matrix I/S project environment, responsible for defining project scope, creating Microsoft Project schedule, estimating cost, identifying resource needs, and monitoring performance of resources and system.

Successfully managed I/S projects utilizing PMBOK-based methodology.

Managed relationships and provided effective oral and written communication to all levels of staff, clientele and I/S team.

Managed a team of 13 resources (including on-site, remote, and foreign-based employees), responsible for work assignment, performance reviews, and budget.

Served as a technical expert in the design and development of employee self-service web and database systems.

Assessed Customers\' technical needs to formulate technical solutions.

Provided technical support and troubleshooting for Production releases.

Perform financial analysis related to budgets, cost/benefits, and earned value.

Define, analyze, and report on metrics to identify defect trends and assist with defect resolution.

Researched, collected and analyzed complex data using Microsoft Access, Excel and SQL.

Created and reviewed technical documents such as requirements specifications, system design, and process flow diagrams while ensuring quality and compliance with internal and industry standards.

Created and executed comprehensive test plans and performed troubleshooting and root cause analysis on custom software, employee self-service web sites, IVR, and interfaces in COBOL, Visual Basic, Java, HTML, XML, and using DB2, Oracle and SQL Server DBMSs.

• Benefits Plan Administrator for 13 offices worldwide Successfully implemented the firm's health & welfare benefit plans.
• Successfully managed annual enrollment and various adhoc projects.
• Interpreted federal laws (i.e., ERISA, HIPAA) to ensure compliance.
• Analyzed technical benefit plan documents to ensure legal regulation compliance.
• Performed contract renewal rate analysis in-house, which resulted in major cost savings (approximately $40,000).
• Initiated and developed a Microsoft Access database, which improved ability to manage & disseminate data.
• Performed successful mediation of elevated medical claim issues between health insurance providers and members.
• Provided effective oral and written communication with all levels of staff, firm Partners and vendors.
• Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage project work, perform daily tasks and create internal and client presentations.