act employment crisis intervention specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Seasoned Social Worker offering 7 years of related experience. Spearhead successful therapeutic initiatives, prevention strategies and educational approaches to mitigate effects of Behavioral Health problems in vulnerable populations. Excellent case management, documentation and crisis intervention strategies. Hardworking and reliable with strong ability in Data Entry and Accounting, Offering Strong Communication skills, people skills and creative thinking skills . Highly organized, proactive and punctual with team-oriented mentality.

Analytical and detail-oriented Accountant offering 5 years of progressive experience with companies in Food and Business sector. Identifying and resolving incongruencies to assure company compliance. Applying skills in financial analysis and auditing to improve accounting tasks.

  • Clinical Quality Improvement
  • Confidential records
  • Psychiatric and Mental Health Care
  • Safety and risk assessments
  • Tracking client progress
  • Clinical Documentation
  • Client goal planning
  • MS Office
  • Supervision
  • Contract development and management
  • Invoice generation
  • Inventory management
  • Relationship development
  • Business operations
  • Tax return filing
  • Accounts payable
  • Payroll administration
  • QuickBooks
  • General ledger accounting
  • Tax Preparation
  • Accounting and bookkeeping
  • Account reconciliation
  • Customer relations
  • Payroll liability and deductions
  • Payroll management
04/2015 to 04/2020
ACT Employment /Crisis Intervention Specialist Mcdonald's Dyersville, IA,
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created, implemented, and maintained monthly , annual budget by ascertaining and accounting for all client finances and healthcare expenses.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Provided advanced support for 100 clients projects with strong documentation, reporting and customer service skills.
  • Proficient in AZTECHS / NEX GEN
05/2013 to 04/2015
Special Needs School Bus Driver TD#3 Tempe Elementry School District City, STATE,
  • Transported up to 84 individuals on designated bus routes safely and on time.
  • Displayed stellar customer service by warmly welcoming passengers and interacting in friendly, professional manner.
  • Assisted in inspection, operation and care of all equipment required by special needs students.
  • Communicated effectively with dispatchers and other personnel regarding trip delays, medical emergencies and safety issues.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Assisted disabled passengers in boarding and exiting bus.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
08/2009 to 12/2012
Bloystant American Legion Post 2 William Bloys City, STATE,
  • Boosted business with special events and successful marketing strategies.
  • Maintained adequate staff coverage levels with well-planned schedules and assignments.
  • Automated office operations, managed client correspondence and tracked records.
  • Met with each associate to establish realistic monthly sales goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
  • Informed clients of permits, certificates, applications and documents required by various government agencies.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
Education and Training
Expected in 05/2013 to to
Bachelor of Science: Social Sciences
Arizona State University - Tempe, AZ
  • Dean's List Honoree Fall 2011, Spring 2103
Expected in 04/2009 to to
Associate of Science: Environmental Studies
Maricopa Community Colleges - Mesa Community College - Mesa, AZ
Expected in 05/2009 to to
Associate of Arts: Business And Social Work
Maricopa Community Colleges - Mesa Community College - Mesa, AZ
  • Certified Addiction Counselor
  • Microsoft Office Specialist (MOS)
  • Department of Public Safety Card
  • CPI Card
  • First Aid/CPR

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Resume Overview

School Attended

  • Arizona State University
  • Maricopa Community Colleges - Mesa Community College
  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • ACT Employment /Crisis Intervention Specialist
  • Special Needs School Bus Driver
  • Bloystant


  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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