Multi-talented Performance Manager with vast experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Recognized for building strong and motivated teams.
CORE COMPETENCIES AND ACHIEVEMENTS
· Leadership and Management. Provide strategic counsel to Senior Leaders. Continuously sought after for input by other department leaders and employees. Successfully led a team of several employees, ensured quality work was performed and deadlines were met at all times. Conducted interviews, hired and trained new employees. Well known for having continuous promotions to new roles of increasing responsibility in a period of 5 years. Recognized with the opportunity to lead Risk Mitigation for the entire South Region of our LOB (50 Team managers and 750 associates).
· Communication. Cross-cultural work experience; effective communicator across many levels of the organization, able to prepare diverse, global communications with cultural sensitivity and emotional intelligence. Fluent in Spanish.
· Creativity and Innovation. Proactively produce and implement unique ideas/solutions for problem-solving and competitive edge.
· Project Management. Exceptional ability to manage all aspects of projects from ideation to completion and beyond. Consistently delivered quality projects on time and within client budget/ensured deadlines were met repeatedly. As a result of my leadership, the contact center has consistently been in the Top 10, being the center one of the newest openings in November 2017. Achieved position number 3 during the second quarter of 2020, with all representatives work from home to adapt to COVID19 scenario and successfully serve customers.
· Analysis and Budgeting. Accurate, reliable, and diligent, committed to fact-based claims.
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