access services director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-focused Revenue Cycle professional with strength in strategic and operational leadership. Expertise includes managing operational process change to achieve maximum results with effective planning, collaboration and communication to optimize and sustain revenue cycle performance and outcomes.


Project Management

  • Implements necessary internal controls to ensure regulatory and policy compliance for Price Transparency and No Surprises Act (NSA).
  • Successfully implemented a bed tracking system; centralized patient transportation and orders (inpatient/outpatient) organizer.
  • Coordinated and facilitated operational planning and preparation needs during joint ventures and acquisitions for Access Services.


  • Recognized for assessing operational needs and developing solutions to save costs, improve/enhance revenues, and drive customer/physician satisfaction.
  • Selected by Human Resources to mentor new leaders to the organization at time of on-boarding.
  • Selected to create and execute an enterprise-wide (hospital and Medical Group) customer service program; demonstrating our missions and values through our behaviors.
Professional Experience
Access Services Director, 03/2012 - Current
Tucson Medical Center Tucson, AZ,

Scope of responsibility includes: Emergency Department, Admitting, Financial Counseling, Cashier, Orders Management Team and RN's, Ambulatory Infusion Clinic, Radiation Oncology, Day Surgery, Main OR, Insurance Verification, Pre-Registration, Central Scheduling, Health Connection, Medical Group and Hospital Educators and Medical Group Referral Coordinators.

  • Established a financial clearance team; created financial clearance standards, protocols, escalation and deferral criteria to financially clear/secure hospital services prior to date of services. Escalation includes collaboration with the Chief Medical Officer (CMO).
  • Managed and monitored the Financial assistance policy and procedures. Reviewed and approved applications, monitored 501r regulations and executed all changes to maintain compliance.
  • Implemented a financial clearance procedure and process for Cancer Services.
  • Ambulatory Infusion Clinic; FY22 savings of $1.1 M in drug expense with white bagging procedures.
  • Created dashboards with goals to monitor and trend performance for: Point of Service (POS) collections, charity care, call center and physician referral patterns.
  • Implemented patient price estimates for hospital services; informing patients of their liabilities and collecting on those liabilities prior to date of service.
  • Implemented patient price estimates for Labor and Delivery patients upon receiving their pre-admission paperwork for upcoming delivery.
  • Implemented beside POS collections for Labor and Delivery patients.
  • Consolidated Medical Group and Hospital insurance verification teams; streamlined authorization processes, gained efficiencies and standardized procedures.
  • Coordinated with two referring providers to initiate and complete authorizations on their behalf for their patients for hospital imaging services.
  • Increased Point of Services (POS) collections by 27% from prior year (FY21).
  • Collaborated with Revenue Cycle and clinical teams to maintain a denials rate of less than 1%.
  • Improved order capture and conversion rates, mitigated leakage by implementing an outbound call center; 28% of outbound calls resulted in a scheduled appointment at first outreach to patient.
Access Services Manager-Emergency Department, 05/2005 - 03/2012
Northwest Community Hospital City, STATE,
  • Managed Outpatient Registration, Bed Control, Admitting and Financial Counseling.
  • Implemented Point of Service (POS) collection in the Emergency Departments.
  • Implemented an integrated insurance eligibility software; decreased insurance registration errors by 27% the first month.
  • Authored multiple polices and procedures regarding financial counseling, financial assistance, registration workflow's, emergency preparedness.
  • Created the Code Triage/Mass Casualty procedures and protocols for Access Services.
  • Implemented bedside registration.
Patient Access Services Specialist, 04/1994 - 03/2005
Northwest Community Hospital City, STATE,
  • Cross trained in E.D., Admitting, Pre-registration, Bed Control, Outpatient and Admitting.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
Skill Highlights
  • Self-motivated
  • Change management
  • Customer-focused oriented
  • Process improvement
  • Team relationship building
  • Working collaboratively
Educational Background
Bachelor of Arts: Healthcare Administration, Expected in
Roosevelt University - Schaumburg, IL
Status -
Epic Hospital Registration Revenue Cycle Readiness                 ,

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Resume Overview

School Attended

  • Roosevelt University

Job Titles Held:

  • Access Services Director
  • Access Services Manager-Emergency Department
  • Patient Access Services Specialist


  • Bachelor of Arts

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