access services director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished and goal-driven Revenue Cycle leader with experience in strategic and operational leadership. Expertise includes managing operational process change to achieve maximum results with effective planning, organization and communication skills with a solutions-oriented approach to problem solving.

Results-focused Revenue Cycle professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.


Project Management

  • Appointed subject matter expert for a new EMR (EPIC) implementation for centralized and decentralized Access Services
  • Successful implementation of a new bed tracking system; centralized patient transportation functions and order (inpatient/outpatient) organizer
  • Coordinated operational needs and supported the operational planning, preparation and execution of joint ventures and acquisitions


  • Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction
  • Resourceful and well-organized with excellent leadership and team building record
  • Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives
Professional Experience
Access Services Director, 03/2012 to Current
Tucson Medical CenterSafford, AZ,

Accountable for oversight of daily front-end hospital Access Services operations: Emergency Department, Admitting, Financial Counseling, Cashier, Orders Management Team and RN's, Ambulatory Infusion Clinic, Radiation Oncology, Day Surgery, Main OR, Insurance Verification, Pre-Registration, Central Scheduling, Health Connection, Medical Group and Hospital Educators and Medical Group Referral Coordinators.

  • Planned and executed a financial clearance team; created standards, protocols, escalation and deferral criteria to financially clear/secure hospital services prior to date of service
  • Managed and monitored the Financial assistance policy and procedures; reviewed and approved applications, monitored 501r regulations and executed all changes to maintain compliance
  • Ambulatory Infusion Clinic; drug expense savings with white bagging for FY21; $1.3M
  • Created dashboards and/or goals for Point of Service (POS) collections, charity, Inbound and outbound call center, physician referral patterns
  • Increased Point of Services (POS) collections by 11.4% in FY20 and Increased by 5.3% in FY21
  • Collaborated with HIM, Patient Accounting and Care Coordination to successfully obtained and maintained a denials rate of less than 1%
  • Improved order capture and conversion rates by implementing an outbound call center; 27% of outbound calls resulted in a scheduled appointment at first outreach to patient
  • Selected by Human Resources to be a mentor for the on-boarding of new leaders to the organization
  • Selected to create and execute an enterprise-wide (hospital and Medical Group) customer service program; demonstrating our missions and values through our behaviors.
Access Services Manager-Emergency Department, 05/2005 to 03/2012
Northwest Community HospitalCity, STATE,
  • Managed Outpatient Registration, Bed Control, Admitting and Financial Counseling.
  • Implemented Point of Service (POS) collection in the Emergency Departments; resulted in monthly average collections of $38K per month.
  • Implemented an integrated insurance eligibility software; decreased insurance registration errors by 27% the first month.
  • Authored multiple polices and procedures regarding financial counseling, financial assistance, registration workflow's, emergency preparedness and many more.
  • Created and implemented quick registration work flows for the Emergency and Obstetric Departments.
  • Created the Code Triage/Mass Casualty procedures and protocols for Access Services.
  • Implemented bedside registration.
Patient Access Services Specialist, 04/1994 to 03/2005
Northwest Community HospitalCity, STATE,
  • Interviewed patients/families during the intake process and obtained demographic and insurance information, secured signatures on universal consent and other required forms
  • Maintained patient registration accuracy rate of 98%
  • Cross trained in E.D., Admitting, Pre-registration, Bed Control, Outpatient and Admitting
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Skill Highlights
  • Strategic planning
  • Project management
  • Self-motivated
  • Relationship building
  • Change management
  • Operations management
  • Staff development
  • Customer-oriented
Educational Background
Bachelor of Arts: Healthcare Administration, Expected in
Roosevelt University - Schaumburg, IL
Epic Hospital Registration Revenue Cycle Readiness                 

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Resume Overview

School Attended

  • Roosevelt University

Job Titles Held:

  • Access Services Director
  • Access Services Manager-Emergency Department
  • Patient Access Services Specialist


  • Bachelor of Arts

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