Access And Navigation Specialist resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Very Compassionate and Empathetic. I love working with people and have a big heart.
  • Detailed Oriented. I pay much attention to little details and changes.
  • Fast and Willing to Learn. I enjoy learning new things and pick up on it very quickly.
  • Communication. I work well both alone and alongside my colleges, and am able to communicate with them to get the job done and right.
  • Hard Working. I am not afraid to put in the extra work needed to get the job done.
  • Positive and Creative Personality. I come to work positive regardless of the outside world and have a creative outlet that I believe helps patients with their day.
  • Pressure. I actually work best when under stressful situations.
  • Problem-Solving and Leadership. I am one to figure out the problem rather than let it sit, I have no problem with helping others.
  • Adaptability. Change is nothing new to me, with my current job every day is different and must be handled differently.
  • Epic. With my current job at Mayo, I have had plenty of experience using Epic.
  • Criticism. I am able to take criticism from others and use it to better myself for the job and outside.
High School Diploma: , Expected in 06/2019
Byron High School - Byron, MN,

A few college classes taken.

Professional Summary

My current job as an Access and Navigational Specialist has made me very passionate about working in healthcare and with patients. My experience has provided me with the vast skills need for phlebotomy. I have worked in environments such as retail, food service, customer service and health care. I am very adaptable and willing to take on any situation that comes. I ensure that I will learn the training for this position quickly.

Work History
Access and Navigation Specialist , 08/2020 to Current
Wayne ResaDetroit, MI,
  • Decide who is allowed on Mayo campus during these covid-19 times. (This includes whether they are a visitor, have an appointment, a vendor, ect.)
  • Part of deciding who is allowed in, I will ask why they are here and three covid questions.(If they have been in contact with covid, have they been tested, and have they had any symptoms. These questions are mandatory for everyone, even if they were here just yesterday.)
  • Ensuring that everyone is wearing a proper mask, including employees.
  • Ensuring everyone on campus has either a badge or sticker/wrist band, meaning they have been screened and are allowed on campus.
  • Helping personnel navigate their way around the campus.
  • Answering personnel’s questions to the best of my ability.
  • Diffusing difficult and heated situations.
  • In a hospital there are emotional situations, I try my best to understand personnel and empathize with them.
  • In some cases, talking to our nurse on hand or security if I deem it necessary for the situation.(Every situation is different)
  • Greeting and farewells
  • Days at the hospital can get chaotic, sometimes I am needed to help personnel get to the right screeners and elevators.
  • Ensuring there is not an overwhelming number of personnel in the elevators at a time. Also helping push elevator buttons to reduce the amount of contact from many personnel.
  • Ensuring everything is clean, sanitized and ready for the next personnel.
Cashier/Server, 08/2019 to 07/2020
TorridCorpus Christi (La Palmera Mall), TX,
  • Helped customers with their orders and ensure that I have their order right.
  • Take care of transactions and payment
  • If an order or payment is wrong, I would help with correcting the issue.
  • Attending the fryer( Mostly chicken, pork, egg rolls and crab rangoons.
  • Packaging food from the fryer and stove as well as packaging whole orders, ready for pick up.
  • Taking phone orders and scheduled orders.
  • Ensuring scheduled orders are done on time.
  • Answering customer questions and giving the correct amount of time until their order will be done.(This will vary depending on how many orders.)
  • Serving those who choose to dine in.
  • Restocking inventory.
  • Taking any complaints and reporting them.
  • Give my recommendations when asked.
Sales Associate, 03/2019 to 06/2019
Charleston Area Medical CenterRonceverte, WV,
  • Attending the cashier occasionally.
  • Restocking shelves and recording inventory amount.
  • Checking for extra products in the back for customers.
  • Customer service.
  • Recommending products to customers when asked.
  • Perform carry outs and help load heavy products for customers.
  • Help customers find the area or product they are looking for.
  • Unloading products when they arrive at the store.
  • Cleaning up and ensuring there is no one left in the store at the end of the day.
  • Taking products that customers no longer want and returning them to their area.
  • Ensuring products are not damaged or have parts missing.
  • Put up price tags and rearrange products if needed.
Cashier, 11/2018 to 01/2019
Johanns FabricsCity, STATE,
  • Perform and review transactions.
  • Help with any coupons or sales.
  • Answer any customer questions to the best of my ability.
  • Returning products to their area.
  • Helping with online orders and scheduled orders.
  • Help customers locate certain areas or products.
  • Check the store and tidy everything up.

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Resume Overview

School Attended

  • Byron High School

Job Titles Held:

  • Access and Navigation Specialist
  • Cashier/Server
  • Sales Associate
  • Cashier


  • High School Diploma

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