Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Proactive Manager with experience over 14 of years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Orientation procedures
  • Training program design
  • Business Administration
  • Finance
  • Human Resources
  • Coaching and mentoring
  • Root cause analysis
  • Outstanding communication skills
  • Retail inventory management
  • Operational budgeting
  • Employee training
  • Strategic Planning
  • Customer Service
  • Merchandising
  • Delegation
11/2016 to 02/2021
Academy Training Facilitator Kroger Andover, KS,
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Cross-trained on iPads, Zoom calls, and virtual reality devices to users in new applications.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Developed complete training programs and led training using expert learning techniques.
  • Developed skill-specific training programs to promote employee development.
  • Explained goals and expectations required of trainees.
  • Created and offered additional materials to enhance training.
  • Networked with Market store people leads (HR) during monthly visits to ensure associate proper training and experience.
  • Provided SME ( Subject Matter Expert ) advise to store teams to ensure company programs and objectives were being met.
  • Conducted weekly audits of assigned areas in the store to ensure proper procedures we're in place and being completed. Held monthly meetings with store management team for follow-up. Store never received a audit score below 85% from home office in four years.
05/2014 to 11/2016
Store Co-Manager Skechers Usa Inc. West Palm Beach, FL,
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw all store operations while generating $100 million dollars in yearly sales.
  • Implemented succession planning by training and developing 8 associates into leadership positions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas. Mentorship and bi-weekly meetings with selected associates.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction. Spear-headed internal HR investigations ( Red Books ) and submitted all documents to need to know persons on Home Office.
  • Held exit interviews and documented information discussed with employees for unemployment purposes.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization. Coaching by Walking Around.
  • Directed day-to-day operations by identifying the main objective or goal that needed to be addressed based on assessment from morning walk.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Maintain merchandise shrink level that exceeded expectations each year. (.60 actual vs .75 plan )
  • Improved morale and management communication by creating associate recognition and rewards by reviewing customer satisfaction survey and presenting them with a "Congratulations certificate" during the Friday store meeting. Baked potato bar and spaghetti dinners.
  • Oversaw weekly and monthly financial management activities, including budget management, accounting and payroll. Reviewed monthly P&L and made adjustments as necessary. Store super maxed bonus plans for two years on a roll. (105%) in all areas.
  • Raised AES ( Associate Engagement Survey ) score from 56% to 82% in one years time and maintained it.
  • Lead all nine stores in the market as the SME, ( Subject Matter Expert ) to generate Walmart Credit Card applications, which generated approximately $1.2 million dollars of unbudgeted profit throughtout all stores in one year.
  • Helped retain associates to prevent unnecessary turnover of associates by implementing all Assistant Managers to contact the associate before terminating. This lead to beating the company turnover goal (90%) to 65%.
  • Indirectly managed 300 + Associates and directly managed 12 salary members of management. People Lead ( HR )directly reported to myself to which I overseen all LOA, critical needs, workers comp, unemplyoment claims, and reasonable accommodations.
  • In the absence of the store manager, I was then appointed Manager on Duty.
  • Planned all Black Friday sales event by ensuring proper training and expectations were understood for a seamless and safe event.
05/2009 to 05/2014
Assistant Store Manager Walmart City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Reviewed area previous sales for improvements.
  • Directly supervised the approximately 50 to 70 Associates. Responsible for annual evaluations for each associate, attendance tracking, hiring and terminating associates.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions. Built a rapport with associates.
  • Oversaw aspects of maintenance, inventory and ensured company procedures were being completed daily.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Modulars, staffing, merchandise placement, sales and profit plans.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing. Reviewed associate availability to meet customer demands.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. Held meetings discuss
  • Built proactive and productive relationships with business agents to maintain operational efficiency. Networked with store vendors to bring in merchandise to satisfy customer needs and demands.
  • Oversaw inventory receiving, stocking, pricing to maintain a acceptable and manageable workplace for associates and customers.
  • Managed the Fresh Food area of the store for 15 months and was recognized for maintaining a "green light" and not accruing a safety or food violation. This was achieved through teamwork and dedication.
  • Store champion in Walmart Credit Card applications which resulted in approximately $110,000 dollars of unbudgeted profit for three years in a row. Store placed third out of over 5,000 Walmart.
Education and Training
Expected in 01/2021
Company Funded: Various Diversity And Inclusion Courses
Walmart University - Bentonville, AR
Expected in 02/2017
Company Funded: Teaching Facilitation
Walmart University - Bentonville, AR
Expected in 05/2014
Company Funded: Promotion - Business Leadership Upskilling
Walmart University - Bentonville, AR
Expected in 05/2009
Company Funded: Business Leadership
Walmart University - Bentonville, AR
Expected in 05/1997
High School Diploma:
Winter Haven Senior High School - Winter Haven, FL

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