To work in an organization in which I can utilize my organizational and interpersonal skills in improving the establishment’s overall performance. [Job Title] offering [Number] years overseeing daily program operations and administrative tasks. Proven leader with expertise coordinating with faculty, students and community leaders to achieve program goals. Obtained over $[Amount] in grant funds by writing and submitting grant proposals.
Skills
MS Word, Excel, Power-Point, Citrix Application, & New Innovations and various evaluation systems.
Academic, SOP
ADS, Telephone
Benefits, Phone
Citrix, Website
Clerical, Workflow
Closing, Work-flow
Strong interpersonal skills, Written
Excellent oral, Written communication
Creativity
Credit
Clients
Customer Service
Data base
Documentation
Email
Fast
Faxes
Features
Hiring
Insurance
Legal
Letters
Listening
Logistics
Director
Meetings
Access
Excel
Mail
Power-Point
MS Word
Works
Monitors
Strong organizational skills
Presentations
Processes
Quality
Receiving
Recruitment
Calendar maintenance
Proficiency in [Software]
Academic requirements knowledge
Supervision
Critical thinking
Computer skills
Time management
Work ethic
Experience
Academic Program Specialist, 12/2008 to Current Brandman University – Walnut Creek, CA,
Obstetrics and Gynecology Manage 24 residents, 6 per year.
Assisted in combining two residencies, adding a major rotating site while the OB unit closing at the sponsoring institution Coordinate rotations for all 24 residents at 7 different sites, provide required documents to receiving facility, communicating with appropriate documents (Risk, Legal, GME, etc.) and maintains documentation in resident file.
Maintain resident licenses and program specific requirements for each of the resident Track all resident documents related to graduate medical education with all accrediting agencies Experience with multiple resident evaluation systems currently using Monitors New Innovations Maintains Portfolio and custom data modules of new innovations updating data on scores, scholarly activity, and milestones Coordinate and prepare resident and program data for the CCC and APE meeting Enters milestone data into ACGME ADS to document resident progression in training program.
Works with Program Director and GME department for compliance and implementation of program changes as accreditation requirements change.
Assists Program Director in coordinating residency program events such as in-training exam, orientation, graduation functions, etc.
Acts as proctor and assistant as needed.
Assists Program Director, by performing a variety of support duties pertaining to the recruitment of residents.
Assures ERAS system is on-line, downloads and filters files.
Answers inquiries from and arranges interviews for prospective residents.
Coordinates interviewing schedules between applicants, faculty and residents and processes all date pertinent to the hiring process.
Maintain the residency website Maintains Program Director's calendar.
Schedules meetings and coordinates meeting arrangements, including facilities, catering, and logistics assuring smooth functioning of events.
Coordinates work-flow according to the academic calendar meeting deadlines for accreditation activities, assisting Program Director in a pro-active manner, with flexibility for unplanned events.
Coordinate student audition rotation and site specific agreements Coordinates alumni relations, including maintaining data base, surveys, etc.
Prepares, edits, and proofreads letters, memorandum, documents, and presentations from drafts or independently.
Performs a variety of clerical tasks.
Answers phone, makes copies, sends, and receives faxes as required.
Reviews, determines disposition of, and respond to mail, faxes, email.
Strong organizational skills and excellent oral and written communication.
Prioritize and demonstrate initiative, creativity and flexibility while identifying solutions to challenges.
Supported and assisted [Number] curriculum development professionals for [Type] information systems.
Suggested new teaching tools, training opportunities and instructional education improvements.
Coordinated with marketing team to publish accurate program information on website and other marketing materials.
Senior Human Resources Assistant, 12/2004 to 12/2008 Abb Ltd – Marion, NC,
Orient residents on benefits, enrollments and new-hire paperwork.
Audit benefits, enrollment, and cancellation of benefits.
Assist residents with enrollments, I-9’s, benefit explanations and orientation.
Liaison between insurance company and employee regarding insurance claims.
Process terminations and insure all sides of benefits and retirement is handled in a timely manner.
Process COBRA for eligible employees (Termination, reduction in hours worked, expiration of 12 weeks FMLA etc.) informing of COBRA rights and coverages.
Answer recruitment questions and assist with applicant enquires.
Demonstrate strong interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers in both written and verbal form.
Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Customer Service Associate, 12/2003 to 12/2004 Ace Mart – Plano, TX,
Provided service for several companies through Hewitt in assisting customers with a wide variety of benefits questions and plan features tailored to their company’s plan.
Resolved customer issues or escalated to appropriate individuals for resolution and ensured that proper documentation and follow up takes place.
Educated members of their benefit plans by using probing and listening skills to uncover the customers’ needs.
Implemented training course for new recruits — speeding profitability.
Demonstrated ability to maintain flexibility and multi-task with changing priorities.
Executed the maintenance of Customer Service Desktop tools including SOP’s.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Associate, Technical Support, 12/1998 to 12/2002 Chase Bank – City, STATE,
Provided service for several companies through Hewitt in assisting customers with a wide variety of benefits questions and plan features tailored to their company’s plan.
Resolved customer issues or escalated to appropriate individuals for resolution and ensured that proper documentation and follow up takes place.
Educated members of their benefit plans by using probing and listening skills to uncover the customers’ needs.
Implemented training course for new recruits — speeding profitability.
Demonstrated ability to maintain flexibility and multi-task with changing priorities.
Executed the maintenance of Customer Service Desktop tools including SOP’s, Bill Payment Investigation Team/, Operated in a fast paced and time sensitive environment.
Worked with managers and other team members to improve processes and workflow.
Analyzed problems with vendors and came to an efficient resolution.
Offered personalized service (telephone and/or written) to meet or exceed clients time and quality expectations.
Performed maintenance on customer accounts for online access and trouble shoot software.
Commitment to Excellence winner for 3 quarters.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Education and Training
B.S: , Expected in 2021 Northeastern Illinois University - Chicago, IL GPA: completed 60 plus credit hours
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