Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

As a seasoned Human Resources professional; I aspire to utilize my knowledge, skills, and abilities to advocate the advancement of my employer in the areas of full-cycle recruiting, benefits, leave of absences, and employee relations.

  • Compensation/benefits administration
  • Employee relations
  • Hiring and retention
  • Labor agreements
  • Public speaking
  • Regulatory/ Civil Service compliance
  • Supervision and training
  • Training and development
  • Benefits Administrator
  • HRIS applications proficient
  • Full-Cycle Recruitment
  • Manager coaching and training
  • Municipality background
  • On/Off-Boarding
  • Payroll expertise
  • Policy/program development
  • Project management
  • Contributed to the development Leave of Absence Paid Time Off Policies
  • Developed a cohesive Benefit End/ COBRA process which resulted in more cost-effective service.
  • Developed spreadsheets, AD HOC reports, and recurring HRIS audits
  • Facilitated on-boarding and off-boarding employees
  • Investigated and analyzed employee complaints to identify and resolve issues.
  • Managed Leave of Absence automated reports and uploads for both external clients and inter-departmental use.
  • Successfully trained staff in office systems and databases, policies and procedures

Absence Disability Consultant , 2013 - Current
Providence , ,
  • Act as the escalation point within PH&S for complex leave and disability issues and moves to resolve these in a manner consistent within applicable laws and regulations.
  • Collaborate with Human Resources Business Partners and Legal Counsel in supporting the interactive process.
  • Coordinate all facets of LOA with TPAs.
  • Decision-making role includes making the final decision in all complex cases, with the advice of legal counsel, and as needed, with input from the ADM Manager.
  • Develop and maintain a close working relationship with Employee/Labor Relations subject matter expert on leave issues that may impact union employees and the union contracts that represent the union employee.
  • Ensure legal compliance with LOA and HR practices, policies, and compliance with collective bargaining agreements to promote equal opportunity.
  • Ensure positive employee relations and consistency with the Mission and Core Values of the organization.
  • Help develop and deliver training to all types of internal audiences including employees, supervisors, managers, HR, and other stakeholders to promote the efficiency and effectiveness of the absence and disability management program.
  • Manage the daily operations of a system-wide absence and disability management program covering more than 65,000 union and non-union employees across 5 states (AK, WA, MT, OR & CA).
  • Partner with HR team members to ensure all processes are working and looks for opportunities to streamline processes for improved customer service.
  • Primary liaison to TPA claims staff and provides direction and assistance to same when claims or customer service questions arise.
  • Provide oversight to other related benefit offerings (STD, LTD, COBRA etc.).
  • Provide subject matter expertise on leaves of absence and disability benefits to management, HR, and other internal customers and partners
  • Recommend program improvement and partners with ADM Manager to implement.
  • Subject Matter Expert to HR, Strategic HR Partners, and other organizational stakeholders for leave and disability issues or questions.

Benefits Analyst/Leave of Absence Coordinator, 09/2011 - 2013
True Blue Inc , ,
  • Advised on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Authorized Paid Time Off payouts
  • Coordinator of benefits between vendors, internal customers, and employees
  • Coordinated a monthly open enrollment question and answer session with benefit-eligible employees
  • Developed queries and reports through the ADP/Workday systems.
  • Interpreted human resources policies and procedures for employees and management.
  • Maintain personnel changes in ADP/EV3, ADP Canada, and Workday systems
  • Maintained Tuition Reimbursement Program
  • Managed Employee Commuter Program
  • Managed stateside, Canadian and Puerto Rico Leave of Absences
  • Processed 401 (k) weekly funding invoices and Fringe Reports
  • Processed Medical Support garnishments, Qualifying Events, Annual Open Enrollments, and New Hire benefit enrollments
  • Recommended ADA accommodations and solutions to HR BPs
  • Reconciled Corporate and Brand specific Benefit invoices
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Supported all benefits plans; research and respond to employee and vendor inquiries
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
Human Resource Specialist/ Drug Testing Coordinator, 11/2004 - 01/2011
City Of Houston , ,
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Administered HR personnel SAP Payroll and PAR employment database training
  • Administered transactional and quantitative function training for the Hiring/Selection section
  • Advised top management on appropriate employee corrective actions.
  • Composed Career postings for departmental vacancies.
  • Composed departmental policies, memos, and reports for authorizing signatures
  • Conducted (OIG) investigations
  • Conducted administrative management training sessions
  • Conducted departmental On/Off Boarding processes
  • Conducted new-hire orientations
  • Conducted payroll audits to resolve PTO and benefit discrepancies
  • Coordinated the Department's Drug Testing Programs (DOT/Safety Impact Positions)
  • Created AD HOC Reports for employee evaluations, applicant recruitment status and LOAs
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Developed internal safeguard’s drug testing protocols in compliance with Executive Orders 1-12 and AP 2-2.
  • Established service awards and recognition programs
  • Executed and revised Tuition Reimbursement Policy
  • Maintained internal Affirmative Action Reports
  • Maintained job descriptions within all departments.
  • Maintained more than 2000 confidential personnel records.
  • Maintained SAP and PAR databases Performed I-9 verifications, ATS, and personnel file audits
  • Managed DOL/SIP On-Site Drug testing programs
  • Prepared salary analyzes and recommendations.
  • Processed all Personnel Action Notices and Unemployment claims.
  • Processed payroll for 1500 exempt, non-exempt employees
  • Processed unemployment claim requests.
  • Provided timely responses to employee payroll, termination, and benefit inquiries
  • Resolved employment, civil service policy, and unemployment benefit inquiries.
  • Responsible for accurate record maintenance on employees' time accrual, usage, and LOA s.
  • Reviewed federal and state laws to confirm and enforce company compliance.
Masters: Human Resources Management, Expected in
- ,

Bachelors of Science: Political Science, Expected in
- ,


ADP, AP 2, NeoGov,Taleo, PAR, SAP, Mapper, Workday.

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Job Titles Held:

  • Absence Disability Consultant
  • Benefits Analyst/Leave of Absence Coordinator
  • Human Resource Specialist/ Drug Testing Coordinator


  • Masters
  • Bachelors of Science

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