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25B (Information Technology Specialist) Resume Example

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25B (INFORMATION TECHNOLOGY SPECIALIST)
Summary
I am a college student at The University of Arkansas - Little Rock currently pursuing my bachelor's degree in Business Administration - Management. I am classified as a senior. I also work full time as an administrative assistant for a childcare facility and I am in the US Army Reserves. I have excellent communication skills, I am computer literate, always maintain an optimistic attitude, and I am a well rounded people person. I also have great customer service skills.
Accomplishments
Recognized for "Women of Distinction" in the local city of Texarkana, Tx in 2015 by the Dayspring Family Church Women's Conference.
Awarded the "Mentor of the Year award in 2014 by UALR African American Female Initiative Program
Awarded the "Medal of Achievement" from the United States Department of Defense in 2014.
Was inducted into the National Collegiate Scholars Honor Society in 2013 at The University of Arkansas - Little Rock
Awarded the "Miss Black and Gold" pageant Queen of the Alpha Phi Alpha Fraternity in 2011 representing the chapter of Kappa Psi at The University of Arkansas - Little Rock
Made Dean's List on multiple occasions at the University of Arkansas - Little Rock.
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Experience
United States Army ReservesLittle Rock, AR25B (Information Technology Specialist)01/2012 to Current

· Troubleshoot computers to find and resolve technical issues

· assign email addresses and create accounts for all active unit personnel
· Monitor network for security breech procedures
· Use Microsoft Office materials effectively and efficiently
· Answer customer calls and assist them
· Create help desk tickets as needed in order to resolve administrative level issues.
CDCLittle Rock, ARChildcare Provider/ Administrative Assistant08/2013 to 12/2015
  • Provide care and education to children in the infant/toddler age groups
  • Interact with children by teaching through play
  • Keep record of incident/accident reports
  • Create class curriculum under the state "Creative Curriculum" guidelines through "Better Beginnings"
  • Exercise excellent parent/teacher communication
  • Assist in office duties
  • File confidential paperwork
  • Assist in hiring process
  • Operate office machinery
  • Record staff meetings
  • Prepares vacancy announcements for open job positions
  • Screen phone calls and messages and distribute them accordingly
  • Uses tact diplomacy and a broad knowledge of office practices and procedures while offering exemplary customer service.
  • Schedule appointments, coordinate meetings, and/or schedule conferences.
  • Check Identification and buzz in accordingly
  • Process in-coming and out-going mail
  • Tour prospective families of the facility
Arvest BankLittle Rock, ARTeller05/2013 to 08/2013
  • Handle cash drawer
  • Provide exceptional customer service
  • Cross-reference customers to provide opportunity for other bank products
  • Greet customers and other guests upon entrance
  • Effectively assist customers with financial concerns and account overviews
  • Exercise excellent and thorough communication skills.
DOUBLETREE HOTELLittle Rock, ARFront Desk Agent/ HR assist10/2012 to 04/2013
  • Assist guests at check-in
  • Make reservations
  • Process payments and billing accounts
  • Make name badges
  • Inventory uniforms and assign them to employees
  • Assist in the hiring process
  • Prepares vacancy announcements, ensuring job analysis is current
  • Obtains start/release date (if applicable) of selected employees and prepare select and non-select letters for prospective applicants
  • assist in annual audits
  • Be familiar with Office Software ie: Microsoft Word, Excel, PowerPoint, and Spreadsheet
Education
Bachelor of Arts:Business Administration - Management2017UNIVERSITY OF ARKANSAS Little Rock, Little Rock, AR, United States
Business Administration - Management 2011- present
Expected graduation date May 2017
OCT 2012FT. GORDON Military Communications SchoolFT. JACKSON Military Basic Combat Training
2011Arkansas High School, Texarkana, AR, United StatesHonor Grad
Interests
Adolescent Guidance and counseling in growth and development
Impoverished Community Projects
Sports
Reading
Skills
  • Excellent Customer Service skills which allow me to provide a welcoming environment within the workplace.
  • Exceptional communication skills which allow me to effectively convey information verbally and in writing.
  • Computer- literate performer with extensive software/ hardware proficiency.
  • Well rounded person who is willing and able to adapt to any sudden changes and proficient at multi-tasking.
  • Motivating leadership skills which allows me to thrive at any given task and encourage others to do so effectively and efficiently.
  • Very organized and thoughtful
  • Exceptional critical thinking skills promoting me to be proactive and innovative in the matter of problem-solving and customer satisfaction.
  • Highly driven by creativity, loyalty, determination, and commitment.
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Resume Overview

Companies Worked For:

  • United States Army Reserves
  • CDC
  • Arvest Bank
  • DOUBLETREE HOTEL

School Attended

  • UNIVERSITY OF ARKANSAS Little Rock
  • FT. GORDON Military Communications School
  • Arkansas High School

Job Titles Held:

  • 25B (Information Technology Specialist)
  • Childcare Provider/ Administrative Assistant
  • Teller
  • Front Desk Agent/ HR assist

Degrees

  • Bachelor of Arts : Business Administration - Management 2017
    OCT 2012
    2011

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