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1st level tier customer service work from home resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service and Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within all regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. As well as for in person issues and concerns also. Always give the best customer service and defuse any situation with a smile and in turn making sure the customer has calmed down also.

Skills
  • Switched telephone operation
  • Customer relationship management
  • Oral communications
  • Home network management
  • Fraud detection and prevention
  • Interaction documentation
  • Customer Inquiry Management (CIM)
  • Customer retention
  • Account services
  • Call center operations
  • Compliance scorecards
  • CRM
  • Shipping procedures understanding
  • Service standard compliance
  • POS systems expert
  • Receiving support
  • Strategic sales knowledge
  • Order fulfillment
  • Account management
  • Retail store support
  • Multi-line phone talent
  • Complaint resolution
Work History
03/2019 to 03/2020
1st Level Tier Customer Service Work From Home Wayne Resa Detroit, MI,
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Assisted clients with product questions to facilitate online ordering process.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
03/2018 to 08/2018
Cashier/Server Haley Auto Group Midlothian, VA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Collected and authorized payments of guests.
  • Completed inventory counts and ordered merchandise.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Solicited customers to purchase loyalty and item protection plans
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
03/2018 to 07/2018
Cashier Hughes Exterminators Corona, FL,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
05/2017 to 02/2018
Service Manager Steak And Shake City, STATE,
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Oversaw team of service professionals focused on ervers.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Integrated service and team management strategies to boost business profits.
  • Reviewed and approved employee schedules and timesheets.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Limited portion sizes and used garnishes to control food costs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Expected in 08/2023 to to
Bachelors of Bussiness Administration Focus in Ope: Business Administration And Management
Grantham University - Lenexa, KS
GPA:
Expected in 05/2001 to to
High School Diploma:
Leilehua High School - Wahiawa, HI
GPA:

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Resume Overview

School Attended

  • Grantham University
  • Leilehua High School

Job Titles Held:

  • 1st Level Tier Customer Service Work From Home
  • Cashier/Server
  • Cashier
  • Service Manager

Degrees

  • Bachelors of Bussiness Administration Focus in Ope
  • High School Diploma

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