How would you describe your customer service skills?

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Aug 18, 2018 - 03:24 PM

When seeking a job in the customer service field, you need to prepare to discuss your customer service skills. Of course, good service means something different to everyone, so it can be tricky to effectively communicate what makes you a good server. How would you describe your customer service skills?

First of all, it is important that you describe your customer service abilities in the context of the job you desire. Providing good service in the food service industry is very different than answering questions in a retail position or handling complaints in the customer relations department of a corporation. You can see all different kinds of customer service, as well as the best way to communicate them, in our customer service resume samples.

There are a few universal aspects to customer service that you should most likely include no matter what kind of job you seek. First and foremost, communication skills are vital to these positions. Whether the job involves taking orders or dispatching tech support, you need to be able to communicate quickly and clearly. Keep in mind that active listening is a big part of communication; you cannot just be a strong speaker.

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Ray Rivera

Oct 29, 2018 - 12:21 PM

You want to describe your customer service skills in terms of your ability to do four things: analyze the situation, listen effectively, communicate clearly, and problem-solve.

Customer service skills can mean different things depending on the context. Customer service skills are one of the most highly valued soft skills in today’s workplace. It’s not an exaggeration to say that almost everyone is involved in some level of customer service, whether the customer is internal, a strategic partner, or a paying client. It is therefore wise to be ready to address this question if the job description includes anything resembling customer service as a requirement.

For positions that are customer-facing, you will want to describe how you define great customer service from the customer point of view, and then provide examples of how you delivered great customer service in previous roles. Be sure the examples you use relate specifically to the company you are applying to, and especially the job description. Highlight your skills in assessing situations, communicating effectively, and resolving issues. Illustrate your skills by storytelling, and where possible show tangible results, such as increased customer satisfaction scores or being mentioned in a positive review.