I understand that on June 3 2014 when you were a guest at our restaurant in the Four Hills Plaza you experienced an unfortunate mishap that resulted in a beverage being spilled on your coat. Please accept my sincere apology.
As we all know accidents happen but it’s how the establishment responds that either rectifies the situation or makes it worse. Unfortunately the staff on duty at the time did not reflect our customer service policy. I have investigated the incident talked to those involved and have scheduled remedial customer relations training for them. In addition please send the dry cleaning bill for your coat directly to me at the address on the letterhead above and we will reimburse you for the cost.
We’d like to have you back as a customer so I’m enclosing a coupon for two free entrees for you and a guest that can be used at any of our five locations in New Parkland. Again my apologies for the incident. I hope you give us the opportunity to make this right. We value your patronage.