When an interviewer asks you what kind of problems you deal with, they are trying to figure out what your comfort zone is. The problems you deal with at work will tell them if you will be able to handle the problems in this position. It may also tell them about some of your work values. Do you shy away from difficult challenges Are you able to deal with problems without involving a lot of your managers or supervisors The way you answer this question will show them how well you will fit in at the company.
Points to Emphasize
When you answer this question, you want to make sure to point out certain traits and experiences.
- Briefly discuss the types of problems you work with currently.
- Talk about how these problems have helped you learn and grow as an employee.
- Bring up how you enjoy a challenge, are great at problem solving, value critical thinking or some other trait that helps you deal with work problems.
- Make sure to talk about values that line up with the values of the company. If they value teamwork, try to talk about how teamwork helps you deal with problems.
The way you answer this question will show the interviewer how capable you are and some of your values.
Mistakes You Should Avoid
That means that if you answer this question in the wrong way the hiring manager may think you are not capable.
- Try not to be too vague when you answer this question, or the interviewer may think you do not deal with problems.
- Do not talk negatively about your current employer, even if the problems stem for bad management.
- Be careful not to make baseless claims. Try and talk about problems that are documented.
- Do not make up problems that you think they want to hear about.
Answer truthfully and positively to make the greatest impact.
Here is an example of a great answer for this question:
I tend to deal with personnel issues. In the human resources department, it is important to be able to deal with a myriad of problems. Employees fight, get sick, mistreated or whatever else, and they come to use to help fix their problems. I have learned so much patience. Thankfully it isn’t a one man team. They say it takes a whole village to raise a baby, and I think the same rings true for dealing with personnel issues.
Give an answer that shows your capabilities, stays positive and lines up with the values of the company in question.