Dispatcher Interview Questions and Answers
Before you step into an office for a professional interview, you should do a significant amount of preparation. Start with research regarding standard company polices and practices. Next, look at the original job posting and compare it to standard industry requirements. Try to understand what your prospective employer needs from an ideal prospect.
With this knowledge, you will be prepared to handle dispatcher interview questions and answers. To practice, set up a mock interview with friends and family acting as your interview panel. Pull from common inquiries for dispatcher interviews.
Frequently Asked Inquiries
You cannot predict with 100 percent accuracy all the questions you will face in the interview room. However, you can expect a few common inquires, which will help you prepare for your session with the hiring manager.
- What drove you to purse a dispatch career?
A dispatch position can be difficult, heart wrenching and very stressful. The hiring manager knows that not everyone has the right temperament to succeed in this field. You should be honest, but do not mention the salary or benefits. Instead, focus on the importance of the job in an emergency situation. Dispatchers must record important information and calm upset or excited individuals. Draw upon these aspects of the position in your response.
· What is your preferred type of working environment?
Your answer to this inquiry will tell the interviewer a lot about how you would fit in the established working environment. From your response to these types of dispatcher interview questions and answers, the hiring manager will gauge how well you can work with and lead others. Your reply should indicate that you are capable of being efficient in a team or when working alone. Additionally, you should show that you can lead others as well as follow depending on the demands of the situation.
- Do you handle stress well?
As a dispatcher, you will be responsible for contacting the appropriate agencies in emergency situations. At a moment’s notice, you must communicate with the police, fire department, hospital, EMTs and other first responders. Also, you must keep the caller calm and provide instructions when appropriate. To answer this question, you can mention what you do to relax in your free time or how you relieve stress on the clock.
· What makes you an ideal candidate for this position?
An ideal candidate for this position will have the right mix of experience, personal traits and education. Your answer should be short, but convey what sets you apart from the crowd. For example, “I’m dedicated to handling crisis situations with a high degree of composure and professionalism. I studied emergency management at ABC University and I spent four years working as an EMT. I feel I have the necessary traits and skills to be extremely effective in emergency situations.”
With dispatcher interview questions and answers, it is imperative that you stay positive in your responses. The hiring manager is looking for a resilient individual who can withstand the stress of dispatching. To make yourself a more appealing prospect, present a calm and confident demeanor.
Develop a System
As you formulate your own unique responses to common inquires, write them down. This process will help you organize your thoughts and remember your key selling points as a professional. However, do not memorize your responses before hand. Candid responses are more genuine and will be more convincing for the hiring manager.
To help you feel secure in responding to odd, random or unexpected questions, try developing a system for answering inquiries. Begin by identifying the purpose of the question and then use a series of professional response components to guide your reply. If you have a flexible framework, it will be harder to catch you off guard.