For many people, interviewing for a new position is daunting. In the hospitality industry, this can be especially challenging.
Because the hospitality industry relies on employees and managers with strong social skills, you can expect that a recruiter or hiring manager is going to dig deep to get a sense of how you will interact with customers and clients, and how you handle difficult situations. In short–you should expect to have some tough hospitality interview questions lobbed your way.
For this reason, you should expect that many hospitality interviews will include behavioral questions. These types of questions operate on the assumption that past behavior is the best predictor of future performance. They pose a question and give you the opportunity to tell a story about yourself and your experience, and how both relate to the role at hand.
“Tell me about a time you disagreed with your manager about something. How did you resolve it? What was the outcome?”
Behavioral interviews are the ones that give candidates the most trouble, and the hospitality interview will be no exception.
Some examples of frequently asked hospitality interview questions are as follows:
- Tell me about how you handle pressure.
- Describe a time you had to make an unpopular decision.
- Tell me about a time you had to deal with an unhappy client.
- How do you keep current with changes in the hospitality industry?
- Give me an example of a time you had a conflict with a team member.
While these interview questions themselves may seem rather generic, they are quite similar to the questions your answer when you write your resume.
It is up to you to formulate your answers in such a way as to be hospitality industry-specific. My best advice to you is to use the STAR method to answer these hospitality interview questions:
To best prepare for some of these typical hospitality interview questions, sit down and write out your answers. Then practice saying them out loud. You want them to stay top of mind, and you want to be able to recall them when you are under pressure at the interview.
It is a good idea to practice with another person so that you can do a mock hospitality interview.
You could also practice your responses to these hospitality interview questions in a mirror, or you could record yourself and then watch the video. Watching yourself as you answer some of these hospitality interview questions can help you to improve not only your responses to these questions but also to assess your body language.
Are you making eye contact? Do you appear to be distracted? Are you sitting with your arms folded in a defensive position, or do you seem approachable?
The hospitality industry is projected to grow between five-to-six percent in 2018. This means that there will be an uptick in hiring as well. Recruiters and hiring managers in the hospitality industry will probably be looking for candidates who can demonstrate the ability to influence and get things done through teamwork.
In the hospitality industry, client relationships are king. Focus your responses on the hospitality interview questions on those attributes, and make it a point to drive home the message that you are a flexible team player whose priority is the client.
In addition to job interview tips, LiveCareer offers a wide array of tool to help jobseekers advance to their next role, including resume samples and a resume builder that will help you master the creation of your resume and land you the interview.