Dear Mr. and Mrs. Sumners,
I’m the General Manager here at The Gimmel Resort & Spa. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately.
I can imagine that our inability to accommodate you with the two bedroom suite you booked started your stay with us on the wrong foot. But I hope you and your family did understand that we had a water pipe break in that section of the building and was unable to put anyone there while the repairs were done which unfortunately took longer than we anticipated. That meant closing that portion of the building for 24 hours.
I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. In fact I would like to offer you and your family a free night on your next stay at Gimmel.