(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Professional Account Support Manager sufficiently motivated and ambitious. Focused on developing strategies to contribute to growth and profitability of company. Top-notch negotiator and manager, assuring business runs smoothly and budgets and sales goals met. Customer-oriented, strategic-thinking sales professional with over 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

  • Planning and coordination
  • Microsoft Office
  • Conflict resolution
  • Decision-making
  • Invoicing and billing
  • Training and coaching
  • File and data retrieval systems
  • Data entry
  • Project management
  • Proficient with AS400 and SAP
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Order processing
  • Critical thinker
  • Strong problem solver
  • Excellent communication skills
  • Time management
  • Customer relationship management
  • Customer service-oriented
  • Spreadsheet management
  • Data processing
  • Administrative support specialist
  • Filing and data archiving
  • Resourceful
Education and Training
Raritan Valley Community College Somerville, NJ Expected in Associate of Applied Science : Business Administration - GPA :
Chubb Institute Of Technology Jersey City, NJ, Expected in 1993 HandkerchiefRatcliffeDiploma : Computer Applications - GPA :
Hearth & Home Technologies - Wholesale Account Manager
Lakeville, MN, 04/2013 - Current
  • Worked directly with Sales Team to guarantee fulfillment and delivery of customers' orders.
  • Supported various management staff members with administrative tasks, including Fulfillment and Order processing.
  • Resolved customer issues and offered continual support throughout sales, delivery and order processes.
  • Established and service high volume accounts across multiple assigned territories.
  • Communicated effectively with Sales Team to maintain customer satisfaction and loyalty.
  • Answered customers' questions and addressed problems and complaints via phone or email.
  • Hired, trained and managed account support representatives.
  • Established professional business relations through integrity and mutual respect.
  • Worked directly with Allocation Team and Distribution to guarantee fulfillment and delivery of customers' orders.
  • Resolved customer issues and offered continual support throughout sales, delivery and order processes.
  • Maintained accuracy for all customer records.
Schneider - Senior Operations Specialist
Edwardsville, IL, 09/1996 - 02/2014
  • Managed daily operations, including piece good buys, EDI account ordering , and review of open orders.
  • Managed supply chain and monitored all logistics functions for open accounts.
  • Developed strong relationships with company and account representatives to maintain good business standings.
  • Received and processed account orders, and updated accounts.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, and returns.
  • Answered customer account inquiries and provided resolution.
  • Provided order tracking information and resolved issues when needed.
  • Verified accuracy of information and executed clarification of orders.
  • Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
  • Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
Hhhunt - Account Administrator
Ladson, SC, 09/2010 - 04/2013
  • Developed relationships with Accounts and provided individualized customer service to maintain longevity of accounts.
  • Resolved issues quickly and professionally to retain confidence with accounts.
  • Improved productivity by overseeing and supporting High volume accounts.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Designed timelines for follow up services to customers and alerted them of changes or updates frequently to uphold satisfaction.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Imperial Hankerchief - EDI Office Manager
City, STATE, 04/2004 - 05/2005
  • Handled scheduling and managed timely and effective allocation of inventory and calendars.
  • Oversaw data entry and administrative duties regarding , order entry, and accounts receivable.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Collaborated closely with distribution director to effectively smooth and improve office operations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed office inventory and placed new supply orders.
  • Managed office inventory by maintaining documentation of stock.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Supported EDI transmissions for inbound and outbound with smooth and efficient clerical support.

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School Attended

  • Raritan Valley Community College
  • Chubb Institute Of Technology

Job Titles Held:

  • Wholesale Account Manager
  • Senior Operations Specialist
  • Account Administrator
  • EDI Office Manager


  • Associate of Applied Science
  • HandkerchiefRatcliffeDiploma

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