Professional Account Support Manager sufficiently motivated and ambitious. Focused on developing strategies to contribute to growth and profitability of company. Top-notch negotiator and manager, assuring business runs smoothly and budgets and sales goals met. Customer-oriented, strategic-thinking sales professional with over 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Skills
Planning and coordination
Microsoft Office
Conflict resolution
Decision-making
Invoicing and billing
Training and coaching
File and data retrieval systems
Data entry
Project management
Proficient with AS400 and SAP
Meticulous attention to detail
Strong interpersonal skills
Order processing
Critical thinker
Strong problem solver
Excellent communication skills
Time management
Customer relationship management
Customer service-oriented
Spreadsheet management
Data processing
Administrative support specialist
Filing and data archiving
Resourceful
Education and Training
Raritan Valley Community CollegeSomerville, NJExpected in – –Associate of Applied Science:Business Administration - GPA:
Chubb Institute Of TechnologyJersey City, NJ, Expected in 1993 – –HandkerchiefRatcliffeDiploma:Computer Applications - GPA:
Experience
Hearth & Home Technologies - Wholesale Account Manager Lakeville, MN, 04/2013 - Current
Worked directly with Sales Team to guarantee fulfillment and delivery of customers' orders.
Supported various management staff members with administrative tasks, including Fulfillment and Order processing.
Resolved customer issues and offered continual support throughout sales, delivery and order processes.
Established and service high volume accounts across multiple assigned territories.
Communicated effectively with Sales Team to maintain customer satisfaction and loyalty.
Answered customers' questions and addressed problems and complaints via phone or email.
Hired, trained and managed account support representatives.
Established professional business relations through integrity and mutual respect.
Worked directly with Allocation Team and Distribution to guarantee fulfillment and delivery of customers' orders.
Resolved customer issues and offered continual support throughout sales, delivery and order processes.
Maintained accuracy for all customer records.
Schneider - Senior Operations Specialist Edwardsville, IL, 09/1996 - 02/2014
Managed daily operations, including piece good buys, EDI account ordering , and review of open orders.
Managed supply chain and monitored all logistics functions for open accounts.
Developed strong relationships with company and account representatives to maintain good business standings.
Received and processed account orders, and updated accounts.
Reviewed accounts for delinquencies and other ongoing issues.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, and returns.
Answered customer account inquiries and provided resolution.
Provided order tracking information and resolved issues when needed.
Verified accuracy of information and executed clarification of orders.
Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
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