Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service jobs and knowledge in undergraduate level biology, chemistry, math, and psychology courses. Motivated to learn, grow and excel in the introduction to the science and medical fields.
Work History
08/2019 to CurrentWeight Room MonitorMonarch Casino Black Hawk | Black Hawk, CO,
Deliver information to visitors, including details of interest about facility, rules and policies.
Oversee maintenance and operation of exercise equipment, maintaining safety, cleanliness and operational efficiency.
05/2019 to 08/2019Server Shift LeaderBeaver Creek Ski Resort | Avon, CO,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Accurately completed end-of-day financial tasks worth over $2,000 of cash and card transactions daily.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
03/2019 to 05/2019HostessRuth's Chris Steakhouse | City, STATE,
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table Software.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy service.
Assisted in preparing dining room for special upcoming functions, including decorating and placing table settings.
Verified restaurant and lounge areas exceeded state and federal cleanliness standards.
08/2016 to 06/2019Home Child Care ProviderJenny Milton | City, STATE,
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Kept notes of behavior issues, food served and medications administered to children.
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Skills
Janitorial Duties
Hospitality service expertise
Communication skills
Team player
Advanced mathematical skills
Microsoft Office Specialist Certified
Detail Oriented
Quick Learner
Education
Expected in 04/2022Bachelors of Arts and Science | Biology Major With A Psychology MinorConcordia University, Portland, ORGPA:
Sophomore in standing as of 2019-2020 academic year
Cumulative GPA of 3.41
Dean's List Spring 2019
Expected in 06/2018High School Diploma | Kamiakin High School, Kennewick, WAGPA:
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