Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Agile Fulfillment Supervisor with success maintaining shipping and receiving department and safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. Adept at conducting inventorying duties, maintaining warehouse and handling all distribution operations by initiating, coordinating and enforcing personnel policies and procedures. Outgoing Front End Cashier bringing more than 3 years of experience in customer service, which includes taking the calls of customers and addressing their concerns and following up with a solution. Excellent math skills, including ability to quickly calculate and process transactions. Strong product knowledge and understanding of target customers. Talented at packaging and transporting merchandise, minimizing product loss and enhancing customer service. Supports company values and prioritizes tasks to meet consumer needs. Self-motivated, organized and professional team player. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Highly organized with excellent clerical abilities and friendly demeanor. Excellent computer skills and workplace focus. Prepared to bring 10 years of relevant experience and proficiency in Microsoft Office.

  • Documented and resolved a customer complaint which led to the customer trusting in the establishment and returning for more business.
  • Customer Service
  • Communication Skills
  • Organizational Skills
  • Interpersonal skills
  • Problem Solving Skills
  • Microsoft Word
  • Microsoft Excel
  • Customer-oriented
  • Communications
  • MS Office
  • Warehousing functions
  • Word processing
  • Cash Handling
  • Inventory understanding
  • Phone call direction
  • Time management
Work History
Warehouse Technician, 10/2016 - Current
Spin Grand Rapids, MI,
  • Cross-trained on a variety of job functions and procedures, including assessing customer packages
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Examined workflow of an area and engaging in areas that need to be attended to
  • Assist managers in leading areas in the building, such as delegating associates to areas that need to be attended to
  • Certified training to perform a series of checks for trailer departure and docking
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Maintained clean work areas to promote optimal productivity and safety standards.
  • Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
Cashier, 06/2014 - 08/2017
Total Wine Clearwater, FL,
  • Performed cash, card and check transactions for customer purchases.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with Managers and Coworkers to solve problems and handle customer concerns.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Served needs of more than 50 customers during busy peak rush hour environments.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Greeted over 180 customers per day and communicated effectively to obtain accurate orders.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Helped customers find specific products, answered questions and offered advice.
Ride Operator, 06/2013 - 07/2013
Six Flags, Inc. Bowie, MD,
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Bachelor of Arts: Psychology, Expected in 05/2020
California State University - East Bay - Hayward, CA
Associate of Arts: Psychology, Expected in 06/2015
Ohlone College - Fremont, CA

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School Attended

  • California State University - East Bay
  • Ohlone College

Job Titles Held:

  • Warehouse Technician
  • Cashier
  • Ride Operator


  • Bachelor of Arts
  • Associate of Arts

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