Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

•Dependable Receiving Associate with 3 years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions.

  • Stocking
  • Recordkeeping strengths
  • Shipping and receiving
  • Warehousing functions
  • Exceptional time management skills
  • Stock management
  • Retail materials management
  • Customer-oriented
  • Inventory Management
  • Cash Management
  • Customer Service
Work History
04/2018 to 01/2020 Warehouse Receiver Hd Supply | Sparks, NV,
  • Coordinated warehouse organization scheme and product placements.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
03/2016 to 04/2018 Sales Associate Ocean State Job Lot | Hooksett, NH,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
  • Developed, marketed and sold full range of Type products, including Product or service and Product or service.
  • Educated customers on promotions to enhance sales.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
07/2015 to 03/2016 Call Center Representative Long Island Fqhc | Freeport, NY,
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Product or Service.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained high levels of customer satisfaction and retention by Action and Action.
  • Processed, keyed and verified Type and Type forms with Software and Software.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered customer questions regarding merchandise and pricing.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Logged call information and solutions provided into Software database.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Achieved customer satisfaction rating of Number%.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Applied analytical and problem-solving skills to troubleshoot Type and Type issues.
  • Answered over Number calls per Timeframe to meet fast-paced call center demands.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Expected in 05/2016 Diploma | Diploma Valdosta High School, Valdosta, GA GPA:

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School Attended

  • Valdosta High School

Job Titles Held:

  • Warehouse Receiver
  • Sales Associate
  • Call Center Representative


  • Diploma

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