Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
06/2016 to 11/2019
Warehouse Package/Sorter Republic Services, Inc. Lamar, MO,
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Read tickets accurately to pick out important information and correctly complete orders.
  • Assisted with inventory management by conducting regular cycle counts and product audits.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
06/2011 to 09/2015
Supervisor Trainee/Security Guard Andrews International Security City, STATE,
  • Recorded required data for incident reports and files quickly and accurately.
  • Provided security team leadership and contributed to on-call duties.
  • Supervised property entrances and exits and monitored employee safety.
  • Led security team and contributed to on-call shifts.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
  • Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
  • Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
  • Activated fire alarm to alert fire department and building personnel in event of emergency.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
04/2000 to 07/2004
Administrative Assistant - Payroll Processor MTA City, STATE,
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Managed payroll for temporary, hourly, and salaried employees traveling daily from division to division
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Verified available hours against listed amounts when calculating leave time.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
03/1999 to 04/2002
Call Center Customer Service Representative Prudential Healthcare (Aetna) City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Handled the modification and updating of policies.
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Precisely calculated refunds, premiums, and adjustments.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Education and Training
Expected in 06/2008
Associate of Science: Liberal Arts And General Studies
Pasadena City College - Pasadena, CA
Expected in 06/1984
High School Diploma:
Pasdena High School - Pasadena,

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School Attended

  • Pasadena City College
  • Pasdena High School

Job Titles Held:

  • Warehouse Package/Sorter
  • Supervisor Trainee/Security Guard
  • Administrative Assistant - Payroll Processor
  • Call Center Customer Service Representative


  • Associate of Science
  • High School Diploma

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