Warehouse Operations Associate resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I have a big passion to work and to get things done on time and is beyond perfect. I set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. I have assistant manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. I have a big mind set were I am an effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. I started becoming an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Stocking
  • Customer-oriented
  • Order fulfillment
  • Exceptional time management skills
  • Retail materials management
  • Warehousing functions
  • Recordkeeping strengths
  • Food safety standards
  • Food preparation
  • Portion control
  • Credit card processing
  • Order monitoring
  • Menu development
  • Safe food handling
  • Menu memorization
  • Patient care
  • Management
  • Microsoft Excel
  • Managing changing priorities
  • Team leadership
  • Presentation skills
  • Strong work ethic
  • Customer-focused
  • Order accuracy
  • Electric pallet jack operation
  • Critical Thinking
  • Multitasking
  • Merchandising and displays
  • Decision-making
  • Item promotion
  • Forklift operation
  • Strong communication skills
  • Adaptability
  • Creating and running merchandising programs
  • Food spoilage prevention
  • Quick learner
  • Conversant in English and Spanish
  • Prioritizing
  • Problem-solving
  • Customer service oriented
  • Guest relations
  • Time management
  • Upselling techniques
  • Vendor relations
  • Service industry background
  • Excellent judgment
  • Contract Negotiations
  • Contract Negotiations
  • Food and beverage pairings
  • Hand truck operation
  • Accurate money handling
  • Employee training and development
  • Training personnel
  • Product stocking
  • Store management
  • Employee training
  • Equipment maintenance
  • Shipping and receiving background
  • Cash handling expert
  • Cost controls
  • Conflict resolution
  • Recruitment
  • Workflow planning
  • Cleanliness
  • Strategic planning
  • Logistics coordination
  • Restocking
  • Heavy equipment operations
  • Production scheduling
  • Materials handling
  • Material packaging
  • Packing and scanning
  • Warehouse operations
  • Stock management
  • Staff management
  • Shipping and receiving
  • Recruiting and interviewing
  • Issue resolution
  • Employee performance evaluations
  • Negotiation
  • Sales growth
  • Training
  • Employee scheduling
  • Staff supervision
  • Operations management
  • Sales and marketing
  • Cash handling and management
  • Shipment processing
  • Shipping procedures understanding
  • Money handling abilities
  • Skilled problem solver
  • Training development aptitude
  • Retail sales
  • Customer expectations management
  • Complaint resolution
  • Key holder experience
  • Good listening skills
  • Payment processing
  • Data entry
  • Staff education and training
Work History
12/2019 to 01/2020
Warehouse Operations Associate Fetch Package Jacksonville, FL,
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Managed timely and effective replacement of damaged or missing products.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.2
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Used forklifts and pallet jacks to relocate products.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Performed inventory control, such as counting and stocking merchandise.
  • Effectively operated pallet jacks equipment to receive and transport items from various warehouse locations.
03/2019 to 11/2019
CAP 2 Supervisor Ssp Group Colorado Springs, CO,
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Handled day-to-day shipping and receiving overseeing more than 158 packages per day.
  • Reduced waste by 25% with staff supervision and using first-in first-out method.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies and safety procedures for rapid on boarding.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Led team of 30 support staff per shift by prioritizing tasks and assigning duties.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Educated customers on promotions to enhance sales.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
11/2018 to 03/2019
Assistant Manager Taco Bell And KFC City, STATE,
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with foretasted demands.
  • On boarded new employees, including training, mentoring and new hire documentation.
  • Supervised team of 25 employees and provided feedback on performance.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Supervised and evaluated staff of 28 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Interviewed, hired and trained 15 staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
  • Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Expected in 05/2019
High School Diploma:
Alameda High School - Lakewood, CO,
Expected in
Associate of Arts: Entrepreneurship
Red Rocks Community College - Denver, CO

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Resume Overview

School Attended

  • Alameda High School
  • Red Rocks Community College

Job Titles Held:

  • Warehouse Operations Associate
  • CAP 2 Supervisor
  • Assistant Manager


  • High School Diploma
  • Associate of Arts

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