Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
PowerPoint, Word, Excel, SPSS, and fluency with numbers
Team building and motivation
Customer relationship management
Product management and pricing
Time management ability
Customer retention abilities
Inside and outside sales
Prospecting and networking skills
Adaptive team player
Call center experience inbound and outbound calls
B2B and B2C sales
Active listening and strong effective communication
Experience
Warehouse Delivery Driver (Part-Time), 12/2019 to Current Evans Bancorp, Inc. – Derby, NY,
Bent, lifted, opened, loaded, unloaded and moved auto glass products weighing up to 75 pounds.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Maintained safe driving habits to protect property and general public on roadways.
Customer Service Retention Specialist, 02/2019 to 11/2019 Monarch Casino Black Hawk – Reno, NV,
Answered over 30 calls daily including numerous outbound calls to up-sell/cross-sell customers accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Improved productivity by providing CSR performance feedback for corrective action.
Achieved high sales percentage with consultative, value-focused customer service approach.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Kept detailed records of customer accounts, including actions taken, issues resolved and promotional information.
Provided top quality control and eliminated downtime to maximize revenue.
Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
Mentored junior team members and managed employee relationships.
Customer Service Sales Agent, 06/2014 to 01/2019 Red Ventures – City, STATE,
Team player very self-motivated with outstanding communication skills.
Averaged 40 to 50 inbound calls daily including numerous outbound calls to maintain and up-sell/cross-sell accounts.
Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Exceeded sales goals by 70% for three consecutive years.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Cross-sold additional products and services to purchasing customers.
Bank Teller, 05/2011 to 06/2014 Wells Fargo – City, STATE,
Met or exceeded sales goals by promoting bank products and services in every interaction.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 90%.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
Maintained optimal financial controls by securing funds and making accurate transactions.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Education and Training
Bachelor of Science: Business Administration, Marketing, Expected in 2011 Appalachian State University, Walker College of Business - , GPA:
New Venture Creation, Strategic Management, Managing
Distribution Channels, Sales Management, Business-To-Business Marketing, and Law.: , Expected in - , GPA:
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School Attended
Appalachian State University, Walker College of Business
Job Titles Held:
Warehouse Delivery Driver (Part-Time)
Customer Service Retention Specialist
Customer Service Sales Agent
Bank Teller
Degrees
Bachelor of Science
New Venture Creation, Strategic Management, Managing
Distribution Channels, Sales Management, Business-To-Business Marketing, and Law.
