Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • PowerPoint, Word, Excel, SPSS, and fluency with numbers
  • Team building and motivation
  • Customer relationship management
  • Product management and pricing
  • Time management ability
  • Customer retention abilities
  • Inside and outside sales
  • Prospecting and networking skills
  • Adaptive team player
  • Call center experience inbound and outbound calls
  • B2B and B2C sales
  • Active listening and strong effective communication
Warehouse Delivery Driver (Part-Time), 12/2019 to Current
Evans Bancorp, Inc.Derby, NY,
  • Bent, lifted, opened, loaded, unloaded and moved auto glass products weighing up to 75 pounds.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Maintained safe driving habits to protect property and general public on roadways.
Customer Service Retention Specialist, 02/2019 to 11/2019
Monarch Casino Black HawkReno, NV,
  • Answered over 30 calls daily including numerous outbound calls to up-sell/cross-sell customers accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and promotional information.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Mentored junior team members and managed employee relationships.
Customer Service Sales Agent, 06/2014 to 01/2019
Red VenturesCity, STATE,
  • Team player very self-motivated with outstanding communication skills.
  • Averaged 40 to 50 inbound calls daily including numerous outbound calls to maintain and up-sell/cross-sell accounts.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Exceeded sales goals by 70% for three consecutive years.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Cross-sold additional products and services to purchasing customers.
Bank Teller, 05/2011 to 06/2014
Wells FargoCity, STATE,
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 90%.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Education and Training
Bachelor of Science: Business Administration, Marketing, Expected in 2011
Appalachian State University, Walker College of Business - ,
New Venture Creation, Strategic Management, Managing Distribution Channels, Sales Management, Business-To-Business Marketing, and Law.: , Expected in
- ,

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School Attended

  • Appalachian State University, Walker College of Business

Job Titles Held:

  • Warehouse Delivery Driver (Part-Time)
  • Customer Service Retention Specialist
  • Customer Service Sales Agent
  • Bank Teller


  • Bachelor of Science
  • New Venture Creation, Strategic Management, Managing Distribution Channels, Sales Management, Business-To-Business Marketing, and Law.

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