Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Over 15 years of Manufacturing/Customer service and Customer Satisfaction. Effective oral and written communication skills. thoroughly skilled in customer service, problem solving, decision making and time management. Proficient trainer, mentor and evaluator. Problem Evaluation & Troubleshooting with open dialogue to address issues and guidelines. Strong leadership skills with the ability to motivate teams. possess a strong understanding of workplace safety regulations.

Skills
  • Proficient in Microsoft Office
  • Stockroom Maintenance
  • Pricing Inquiries and Validation
  • Attention to Detail
  • Product Packaging
  • Data Entry
  • Microsoft Office
  • Customer and Call Response
  • Motivated Team Player
  • Reliable and Responsible
  • Data Entry and Database Skills
  • Customer Service
  • Order Fulfillment
  • Forklift Operation
  • Honesty and Integrity
  • Critical Thinking
Work History
10/2016 to Current Warehouse Associate Bryllan Llc | Brighton, MI,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Simplified shipping and receiving processes for improved workflow.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Operated PC and RF-based computer systems for inventory management.
  • Worked safely around moving machinery.
02/2016 to 10/2016 Remote Adecco Group Inc. | Baltimore, MD,
  • Promoted available products and services to customers during service, account management and order calls.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered knowledge to assist team members in offering each customer top-notch support.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
10/1999 to 10/2015 Warehouse Worker Wegmans Food Markets | Northborough, MA,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Checked packages and merchandise for damage and notified vendors.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Completed over 20+ customer orders each day in warehouse setting.
  • Simplified shipping and receiving processes for improved workflow.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using employers database to update system.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Wrapped pallets in shrink wrap prior to loading.
Education
Expected in 09/2000 GED | Senn Academy High School, Illinois City, IL, GPA:

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Resume Overview

School Attended

  • Senn Academy High School

Job Titles Held:

  • Warehouse Associate
  • Remote
  • Warehouse Worker

Degrees

  • GED

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