Driven front desk clerk who is highly skilled in managing reservations, telephone calls and customer inquiries. Full of commitment to guest satisfaction , excellence in all facets of customer service and administrative support. As an STNA I offered superior skill in patient needs assessment and healthcare team collaboration, very well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Committed to helping the elder by providing top notch patient care.
I am a hardworking packer with history of success working in warehouse and similar environments. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation. I am also a dependable associate with dedication to work hard and offer a strong product packaging abilities.
Skills
Labeling and boxing
Assembly and production
Packaging
Cleaning
Warehouse operations
Report preparation
Complaint resolution
Credit card processing
Professional telephone demeanor
Creative problem solving
Training development aptitude
Good listening skills
Office administration
Telephone etiquette
Cash Handling
Performance improvement
Office organization
Office management
Mail handling
Verbal and written communication
Bookkeeping
Problem-solving skills
Time management
Lobby auditing
Registration processing
Room assignments
Welcoming Guests
Multi-Line Phone Systems
Greeting Guests
Scheduling
Office Supply Ordering
Payment Collection
Customer Complaint Resolution
Work History
Warehouse Associate, 06/2020 - Current Bucks County Electric Works – Ivyland, PA,
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
STNA, 06/2019 - 06/2020 Village At The Greene – Troy, OH,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Transported patients between rooms and appointments or testing locations.
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