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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven front desk clerk who is highly skilled in managing reservations, telephone calls and customer inquiries. Full of commitment to guest satisfaction , excellence in all facets of customer service and administrative support. As an STNA I offered superior skill in patient needs assessment and healthcare team collaboration, very well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Committed to helping the elder by providing top notch patient care.

I am a hardworking packer with history of success working in warehouse and similar environments. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation. I am also a dependable associate with dedication to work hard and offer a strong product packaging abilities.

Skills
  • Labeling and boxing
  • Assembly and production
  • Packaging
  • Cleaning
  • Warehouse operations
  • Report preparation
  • Complaint resolution
  • Credit card processing
  • Professional telephone demeanor
  • Creative problem solving
  • Training development aptitude
  • Good listening skills
  • Office administration
  • Telephone etiquette
  • Cash Handling
  • Performance improvement
  • Office organization
  • Office management
  • Mail handling
  • Verbal and written communication
  • Bookkeeping
  • Problem-solving skills
  • Time management
  • Lobby auditing
  • Registration processing
  • Room assignments
  • Welcoming Guests
  • Multi-Line Phone Systems
  • Greeting Guests
  • Scheduling
  • Office Supply Ordering
  • Payment Collection
  • Customer Complaint Resolution
Work History
Warehouse Associate, 06/2020 - Current
Bucks County Electric Works Ivyland, PA,
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
STNA, 06/2019 - 06/2020
Village At The Greene Troy, OH,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Transported patients between rooms and appointments or testing locations.
Assistant Store Manager, 11/2016 - 01/2019
Sportsman's Warehouse Soldotna, AK,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Monitored security and handled incidents calmly.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Drafted employee work schedules to fill coverage gaps.
  • Rotated merchandise and displays to feature new products and promotions.
Front Desk Clerk, 12/2016 - 12/2017
Marcus Corporation Madison, WI,
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Resolved service-related problems and documented actions in system.
  • Used software to process reservations, check-ins and check-outs.
Education
High School Diploma: , Expected in 12/2017
-
Parma Senior High School - Parma, OH,
GPA:
No Degree: , Expected in
-
New Bridge Cleveland School - Cleveland, OH,
GPA:
Certifications
  • Certified Nurse Assistant (CNA)
  • State Tested Nursing Assistant
Additional Information

I am fluent in both Spanish and English.

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Resume Overview

School Attended

  • Parma Senior High School
  • New Bridge Cleveland School

Job Titles Held:

  • Warehouse Associate
  • STNA
  • Assistant Store Manager
  • Front Desk Clerk

Degrees

  • High School Diploma
  • No Degree

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