Honest individual with exceptional people skills and physical capabilities. Familiar with different brands, prices, and ingredients. Committed to maintaining positive, friendly relationships with customers. Effective dealing with individuals during stressful situations. Well-trained in customer service, bringing experience in running registers, organizing stock and assisting customers with knowledgable support. Efficiently retrieves and moves products to complete customer sales. Dedicated to giving every guest exceptional service. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience.
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- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Consistently lifted materials weighing as much as 60 pounds
- Used POS system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked closely with front-end staff to assist customers
- Collected shopping carts from parking lot to maintain a clean organized parking area
- Escorted customers to desired merchandise location
- Assisted customers with price checks, heavy items, and finding products
- Answered questions and informed customers of current sales and promotions
- Packaged or bagged purchases and helped customers move items to vehicle
- Delivered fast, friendly, and knowledgeable service for routine questions and service complains.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Acquainted a friendly, outgoing, and customer focused demeanor while on the sale floor
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Tracked and prioritized work orders to meet daily production requirements
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School Attended
- Gateway College And Career Academy
Job Titles Held:
- Warehouse Associate
- Sales Lead
- Courtesy Clerk
- Keyholder
Degrees
- High School Diploma
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