LiveCareer-Resume

warehouse associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Credit card payment processing
  • Business development understanding
  • Technologically savvy
  • Promotional support
  • Adaptive team player
  • Problem-solving abilities
  • Warehouse Logistics
  • Environmentally Controlled Storage
  • Stockroom Maintenance
Work History
Warehouse Associate, 10/2020 to Current
E. A. Sween CompanyDarwin, MN,
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklifts to transfer inventory to and from target destinations.
Shift Leader, 01/2020 to 10/2020
Culvers RestaurantLehigh Acres, FL,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Store Manager, 11/2014 to 01/2020
Umpqua Bank CorpSacramento, CA,
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Increased profits 10% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Oversaw inventory management to minimize waste.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Customer Service Representative, 08/2016 to 06/2017
Alorica Inc.Newfoundland, PA,
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
High School Diploma: , Expected in 06/2016 to Merrillville High School - Merrillville, IN
GPA:

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Resume Overview

School Attended

  • Merrillville High School

Job Titles Held:

  • Warehouse Associate
  • Shift Leader
  • Store Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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